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We are continuously seeking improvements to serve you even better!
 
 
In order to meet your expectations, please rate us on the following characteristics by selecting HIGHER numbers for BETTER scores and LOWER numbers for WEAKER scores.
 
 
 Branch Premise
General cleanliness
1
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5
Privacy in branches
1
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3
4
5
Signage (Internal/External)
1
2
3
4
5
Parking
1
2
3
4
5
Availability of brochures
1
2
3
4
5
Exchange rate display
1
2
3
4
5
Availability of forms
1
2
3
4
5
Dedicated counters
(Prestige, Western Union Counters)
1
2
3
4
5
Branch location
1
2
3
4
5
   
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 Scope
Banking hours
1
2
3
4
5
No. of counters open during peak hour/season
1
2
3
4
5
No. of branches
1
2
3
4
5
Queuing time
1
2
3
4
5
No. of ATM locations
1
2
3
4
5
   
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 Standard of Service
Speed and efficiency
1
2
3
4
5
Product knowledge
1
2
3
4
5
Accuracy
1
2
3
4
5
Courtesy and customer care
1
2
3
4
5
Effectiveness
1
2
3
4
5
Staff grooming
1
2
3
4
5
Staff responsiveness
1
2
3
4
5
Professionalism of our staff
1
2
3
4
5
Comment (Maximum characters: 200)
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 Products and Services
Range of products and services
1
2
3
4
5
Payment services
1
2
3
4
5
Range of card products
1
2
3
4
5
Internet banking
1
2
3
4
5
Rates and charges
1
2
3
4
5
Mobile phone services
1
2
3
4
5
Investment services
1
2
3
4
5
ATM
1
2
3
4
5
Comment (Maximum characters: 200)
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 Overall Satisfaction
What is your overall satisfaction with the quality of service in Baiduri Bank?
1
2
3
4
5
Comment (Maximum characters: 200)
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 General Comment
In your opinion, how can we improve our service quality? (Maximum characters: 200)
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 Staff Responsiveness
Has any of our staff provided you with exceptional service?
Please let us know the staff’s name and details of the exceptional service.		 (Maximum characters: 200)
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 About You (Optional)
Name:  
Contact:  
E-mail: *  
 
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