GENERAL ENQUIRIES

Is Business i-Banking secure?
Business i-Banking uses industry standard 128-bit strong SSL encryption to protect your confidential data in addition to other security features such as unique User ID and Password and automatic timeout feature.

How do I register for Business i-Banking?
Registration for BIB is free. Simply download the application form here or visit your nearest Baiduri Bank branch. The following documents are required for registration:

• Copy of IC/Passport of all applicants
• Copy of Certificate of Incorporation or Certificate of Registration (Section 16)
• Copy of Form X – Particulars of Directors or Managers or Business Registration (Section 17)
• Directors Resolution (for limited company only)

How soon can I start to use BIB?
After successful registration, users will be issued the following items:

• User ID mailer
• Password mailer
• Token

Access to BIB will be activated upon receipt of the signed acknowledgment forms by the Bank, and users will be notified of the activation via SMS.

How many users can a company appoint?
There is no restriction on the number of users to be appointed.

Can the assigned users access information on accounts of other related companies?
Yes, the assigned users can have the flexibility of managing the accounts of related companies under one User ID (subject to account mandate).

If the company opens a new account after registering for BIB, will it be automatically added to BIB?
Yes, the new account will be automatically added to BIB.

TRANSACTIONS

Will the company be charged for making funds transfer?
Funds transfers within Baiduri Bank are free. However, tariff charges are applicable for funds transfers to other banks, local and abroad.

Will the company be charged for making bill payments?
Any bill payments made are absolutely free.

Will the company be charged for payrolls?
Payroll to accounts within Baiduri Bank is free. However, tariff charges are applicable for payroll to another local bank.

Does the company need to have sufficient funds in the account when making future-dated transfer or payment?
Yes, the company must ensure that on the day the future-dated transfer or payment is to be processed, the account must have sufficient funds.

Is there a cut-off time for funds transfer, online applications or cheque book requests submitted via Business i-Banking?
There is a cut-off time for transactions and applications to be valued/processed on the same day. Baiduri Bank’s Terms & Conditions apply.

How can a BIB user be sure that a transaction has gone through?
Any data entry made at the level of input will be subject to review and approval by the user(s) who is/are assigned to perform transaction authorization. All transactions created are in pending status until approval is granted.

USER ADMINISTRATION

How long should the User ID be?
User ID must be 6 to 12 characters long and can be numeric, alphabetical or alphanumeric.

How long should the Password be?
Password must be 6 to 12 characters long. A good password must be alphanumeric and contain at least one symbol.

Is there any restriction on the number of login attempts?
Your BIB service will be blocked after five (5) unsuccessful consecutive login attempts. Click the 'Forget Password?' link on the login page to perform an online password reset.

What should I do if my Token is lost, damaged or stolen?
Please visit your nearest Baiduri Bank branch to report the lost, damaged or stolen token. There will be replacement charges incurred.

Why do I sometimes experience slow response while trying to access BIB?
The slow response could be due to any of the following:

• You are not using the recommended hardware or browser software
• Technical problems with your Internet Service Provider, Local Area Network, or our system

What if I encounter difficulty in accessing BIB?
Please contact our E-Banking Centre at 242 5644 or email ebanking@baiduri.com