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| FREQUENTLY ASKED QUESTIONS |
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What is Baiduri i-Banking?
Baiduri i-Banking is a safe and secure service which allows you to perform your banking transactions online. With Baiduri i-Banking, you can manage your finances 24 hours a day, 7 days a week from the comfort of your home or office, or virtually anywhere in the world.
What do I need to access Baiduri i-Banking service?
You will need Internet access and a personal computer with Internet browser software running either Microsoft Internet Explorer 6.0 SP1 or above or Netscape Navigator 7.2 or above.
Who can apply for Baiduri i-Banking?
To enjoy the convenience of Baiduri i-Banking, you need to be at least 18 years old and maintain one or more of the following accounts with Baiduri Bank Group (Terms & Conditions apply)
- Baiduri Bank Passbook Savings Account
- Baiduri Bank Statement Savings Account
- Baiduri Bank Current Account
- Baiduri Bank 1-Account
- Baiduri Finance Multi-Tier Savings Account
- Baiduri Credit Cardholders (for viewing of online credit card statements only)
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How do I register for Baiduri Personal i-Banking?
Registration is free and can be done:
- online
- at any Baiduri Bank branch
What documents are required?
Your valid IC or passport for identification
Is Baiduri i-Banking secure?
Baiduri i-Banking uses industry standard 128-bit strong SSL encryption to protect your confidential data in addition to other security features such as unique User ID and Password, mobile phone and/or token authentication log in and automatic timeout feature.
How much does this service cost?
Registration to Baiduri Personal i-Banking service is free. However, if you are using mobile phone authentication, your mobile phone service provider (DST or B-Mobile) will charge you accordingly for incoming calls required during each login.
How soon can I start to use the Baiduri Personal i-Banking service?
After successful registration, you will be issued a User ID and password. You can start banking online after you have received a notification via sms from the bank informing you that your access to Baiduri i-Banking has been activated.
How do I log in to Baiduri Personal i-Banking for the first time? |
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- Visit www.baiduri.com
- Click “Personal i-Banking” under login to i-Banking
- Enter your User ID and Password as given by the bank. Select mobile or token authentication. Click login;
- (a) For mobile authentication:
- The One Time PIN (OTP) will be shown on the next page
- Your mobile phone will ring shortly and register a call from the bank at 226 9000
- On your mobile phone, key in the OTP shown on the i-Banking screen.
(b) For token authentication:
- Enter the One Time PIN generated from the token in the field provided on the next page
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Upon successful mobile or token authentication, the Terms & Conditions page will appear on the computer screen.
- Click on “I agree” to accept the Terms & Conditions
- Proceed to change your User ID and Password if you wish, or proceed to do your transactions online
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Can I link an international mobile phone number to access Baiduri Personal i-Banking?
No, only locally registered mobile phone numbers can be used.
Can I access Baiduri Personal i-Banking while I am overseas?
Yes, you can. Roaming charges by your mobile phone operator will apply for mobile phone authentication. Alternatively, you may request a token from Baiduri Bank if you are traveling overseas frequently.
What if I encounter “Your mobile phone authentication is unsuccessful”?
This can be caused by poor network coverage or entering the wrong PIN. If problem persists after several attempts, please contact our E-Banking Centre at 2425644 or email ebanking@baiduri.com for further assistance.
Can I access information on all my accounts with Baiduri Personal i-Banking?
You can access all accounts registered under your name and also your joint account(s) provided the joint account is operated on a single signing authority basis i.e. where the account mandate stated “EITHER ONE TO SIGN” or “ANY ONE TO SIGN”.
Will I be charged for making a funds transfer?
Funds transfers within Baiduri Bank are free. However, tariff charges are applicable for funds transfers to other local banks and abroad.
Will I be charged for making a bill payment?
Any bill payments made are absolutely free.
Is there any cut-off time for funds transfer or chequebook requests submitted via Baiduri Personal i-Banking?
There is a cut-off time for transactions to be valued/processed on the same day. Baiduri Bank’s Terms & Conditions apply.
How can I be sure that my transaction has gone through?
Once you confirm the transaction, your transaction will be logged. When you log out, a list of all successful activities and transactions performed will be displayed on your transaction summary which you can print out for reference.
How long should my User ID be?
Your User ID must be 6 to 12 characters in length and can be numeric, alphabetical or alphanumeric.
How long should my Password be?
Your password must be at least 6 characters in length. A good password must be alphanumeric and contain at least one symbol for e.g. B@idur1.
What should I do if I have forgotten my User ID/password?
Please visit your nearest Baiduri Bank branch to request for a new User ID / password.
Is there any restriction on the number of login attempts?
Your i-Banking service will be blocked after five (5) unsuccessful consecutive login attempts. Please visit your nearest Baiduri Bank branch to request for a new User ID or password.
Why do I sometimes experience slow response while trying to access Baiduri Personal i-Banking service?
The slow response could be due to the following:
- You are not using the recommended hardware or browser software
- Technical problems with the Internet Service Provider, Local Area Network or our system
What if I encounter difficulty in accessing the Baiduri Personal i-Banking service?
Please contact our E-Banking Centre at 242 5644 or email at ebanking@baiduri.com |
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