Notice
Reduced fee for ACH (Automated Clearing House) or Direct Credit for transactions processed through Baiduri b.Digital Personal or Business effective 1 January 2024.

PURPOSE & VALUES
VISION
To be the leading and preferred financial partner, empowering individuals and businesses to achieve financial success in a changing world.

MISSION
Enriching, empowering & engaging the communities we serve in a responsible and sustainable way

  • We enrich our customers' financial well-being through our global outlook, local touch and win-win collaborations
  • We empower diverse segments of society across life stages, including the underserved
  • We engage through meaningful experiences and long-term value creation for our stakeholders

Values

Trustworthy

We value the trust placed in us by our customers, partners and colleagues, standing full-heartedly on the promises we make.

Inclusivity

We work as a team. Together we are at our best when we embrace diversity and work towards the greater good of the organization and society.

Empathy

We prioritise our customers' interests and seek to understand their needs better through active listening.

Enterprising

We are courageous and innovative, always seeking better ways to add value and adapt quickly to changes in the market.

THE BEGINNING

Established in 1994, Baiduri Bank is a member of Baiduri Bank Group, one of the largest providers of financial products and services in Brunei Darussalam.

Subsidiaries

Baiduri Finance, a wholly-owned subsidiary of Baiduri Bank came into existence in 1996 and is now the country's leading automobile finance company. Baiduri Capital, another wholly-owned subsidiary started operations in June 2015 offering securities trading services via their online trading platform. It now allows access to international stock markets comprising SGX, HKEx, BURSA Malaysia, China A-shares as well as the NASDAQ, NYSE and NYSE MKT LLC (AMEX).

Multiple Service Delivery Channels

Baiduri Bank’s branch network consists of 10 branches, a finance arm with two branches and 36 ATM locations, making it readily accessible to customers. The Bank also offers an enhanced internet banking service with two versions for business and personal use. Baiduri b.Digital Personal is also available in mobile app version.

Shareholders

The Bank’s shareholders are Baiduri Holdings and Darussalam Assets.

World Class Local

With a strong combination of local commitment and global expertise, the Group is acknowledged as one of the leading banks in the country with a track record of financial innovations and pioneering activities.

AWARDS & RECOGNITION
  • 2023

    In 2023, Baiduri Bank was awarded ‘Best Retail Bank in Brunei 2023’ by the Asian Banker, ‘Best Banking Group, Brunei 2023’ by World Finance, ‘Best Bank in Brunei 2023’ by Euromoney, ‘Domestic Retail Bank of the Year Brunei 2023’ by the Asian Banking & Finance and ‘Best Bank in Brunei 2023’ by Global Finance.


  • 2022

    In 2022, Baiduri Bank was awarded the ‘Best Bank in Asia-Pacific’ for Brunei from Global Finance magazine, the ‘Best Banking Group’ for Brunei from World Finance, the ‘Best Bank’ for Brunei from Euromoney, the ‘Domestic Retail Bank of the Year’ for Brunei from Asian Banking & Finance and the ‘Bank of the Year’ from the Banker.

    Baiduri Finance was also awarded ‘Finance Company of the Year’ for Brunei from Asian Banking & Finance for the very first time.


  • 2021

    In 2021, Baiduri Bank was recognised as the ‘Best Banking Group for Brunei’ and ‘Best in Corporate Governance & CSR’ by International Investor; ‘Best Banking Group for Brunei’ and ‘Best Mobile Banking App for Brunei’ by World Finance; the Gold Award for the ‘Most Innovative and Sustainable Office Design’ for its headquarters in the Employee Experience Awards 2021 by Human Resources Online; and the ‘Domestic Retail Bank of the Year for Brunei’ and ‘Marketing and Brand Initiative of the Year for Brunei’ from Asian Banking & Finance.

  • 2020

    In 2020, Baiduri Bank was awarded the ‘Best Banking Group for Brunei’ and ‘Best Mobile Banking App’ from World Finance; ‘Domestic Retail Bank for Brunei’ from Asian Banking & Finance; and the ‘Best Bank in Asia-Pacific for Brunei’ from Global Finance.


Ratings and Certifications

In June 2022, Standard & Poor’s upgraded the Bank’s credit rating to ‘A-/A-2’ with Stable Outlook.

Baiduri Bank is also the only bank in Brunei to be PCI-DSS certified to the latest version 3.2.1.


Leadership and Innovation

Renowned for its strength, commitment and innovation in the Brunei market, Baiduri Bank has many ‘firsts’ to its name. Among some of the firsts are:

  1. The first to offer in-store and in-mall banking seven days a week.
  2. The first to launch the internationally accepted Visa electron debit card, Mastercard electronic CashCard and Visa payWave.
  3. The first to receive PCI-DSS Certification for card payment systems and processes.
  4. The first and only bank to provide money remittance facilities under the Western Union Agency.
  5. The first and only bank to introduce multi-currency ATM dispensing Euros, US dollars, Singapore dollars and Brunei dollars.
  6. The first bank to offer online securities trading through its subsidiary, Baiduri Capital.

International Operating Standards

Baiduri Bank’s wholly-owned subsidiary, Baiduri Finance is also certified to ISO9001:2015 standard, the seal of quality management system.  To date, Baiduri Finance remains the only finance company in Brunei to have achieved this internationally recognized certification.

corporate responsibility

As good corporate citizens, the Baiduri Bank Group is committed to helping community development. Our corporate social responsibility (CSR) framework comprises three key pillars – Social, Economy and Environment.

Social
Engaging with the local community is an important aspect of our CSR. We regularly hold events for the betterment of our community in the areas of empowering the vulnerable, inculcating a volunteerism mindset, arts and culture as well as sports.

Economy
We strive to create a competitive marketplace by improving the overall financial literacy of the general public, promote a better business environment, improve business relations, upskilling key demographics and supporting entrepreneurship.

Environment
Our environmental CSR aims to reduce any damaging effects on the environment from our business activities promoting zero waste, supporting green causes and businesses, and raising awareness on climate issues.

In our efforts to co-create and become a more integral member of our community, we welcome any interested parties who wish to build strong, sustainable partnerships with us, to email the CSR Team at [email protected] with a proposal.

Get in touch
We are here to help you. Contact our customer support team if you have any further questions. Here are ways you can get in touch with us.

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Important update
19 September 2023

We would like to inform you that with effect from 31 October 2023, Business i-Banking service will no longer be operational, and this will be replaced with our new Baiduri b.Digital Business service.

If your company has not transitioned to b.Digital Business, please ensure that every existing user provides the following by 8 October 2023 through the Business i-Banking Inbox:
  • User’s full name
  • User’s valid Identification Card (IC) or Passport
  • User’s mobile number
  • User's company assigned email address (General company email is not accepted e.g., [email protected])

Alternatively, you can complete the b.Digital Business Amendment Form and submit the form(s) directly to Baiduri Digital Hub, Ground Level, Baiduri Bank Headquarters.

Every user will receive a notification email at their registered email address, once they have been migrated and activated on the b.Digital Business service.

Companies who have not moved to b.Digital Business after 31 October 2023 can re-apply as a new subscriber to the b.Digital Business service. This will require additional documentations to be submitted as part of the application. Refer “Required Documents” here.

Important notice: Our Business i-Banking service will be deactivated soon. To ensure continued access and a smooth transition to the new Baiduri b.Digital Business, please provide your full name, IC, email address and mobile number via Business i-Banking Inbox. If we do not receive updated details from all authorised users, your company will not be migrated to the new platform and a fresh application will be required. For assistance, contact us at [email protected] or call 2268 637/8/9 during business hours. Thank you for your cooperation.

To strengthen our online security measures, effective 8 January 2024, we will introduce the cooling period feature on our Baiduri b.Digital Personal web and mobile app to prevent unauthorised access.

Click here for more information.

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