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Frequently Asked Questions

About

1. What is Baiduri Capital?

Baiduri Capital Sdn Bhd is an entity wholly owned by Baiduri Bank and is part of the Baiduri Bank Group. Baiduri Capital offers a range of global investment services. It is the first to offer Online Securities Trading in the Brunei market. Through its innovative online Securities Trading portal, you have the opportunity to invest in major stock markets including Singapore (SGX), Hong Kong (HKEx), Malaysia (Bursa Malaysia) and the US stock markets.

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2. What does Baiduri Capital offer?

Baiduri Capital offers dealer-assisted and online securities trading. Our innovative and secure online trading portal allows you to obtain quotes, place orders and review your account status and balance anytime, anywhere. Additionally, you can also obtain company reports and research the companies you are interested in.

We also offer a range of other investment solutions to meet your needs, including unit trusts and bonds.

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3. Which markets are available for online trading?

You can trade on all stocks listed on the six (6) exchanges below:

  • Bursa Malaysia, Malaysia
  • SGX, Singapore
  • HKEx, Hong Kong
  • NASDAQ, United States
  • NYSE, United States
  • NYSE MKT LLC (AMEX), United States
  • SSE-A VIA SH-HK Stock Connect, China A Shares

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4. Will I be able to trade right after my trading account is opened?

You will be able to trade in SGX (Singapore), HKEx (Hong Kong) and Bursa Malaysia (Malaysia) and SSE-A VIA SH-HK Stock Connect (China A Shares) once your top-up has been reflected in your limit.

For NASDAQ, AMEX and NYSE (United States), it will take 3 business days after the submission of the W-8Ben Form before a trade can be placed.

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5. Where is Baiduri Capital office located?

The Baiduri Capital office is located at:
Unit 9, Ground Floor
Block A, Kiarong Complex
Lebuhraya Sultan Hassanal Bolkiah
Bandar Seri Begawan BE1318

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6. How do I contact Baiduri Capital?

Call: +673 226 8823 or +673 226 8826

Email: baiduricapitalservices@baiduri.com

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7. What are Baiduri Capital's business hours?

Baiduri Capital business hours are:

Monday to Thursday: 9:00am – 5.00pm

Friday: 9:00am - 12:00pm, 2:00pm - 5:00pm

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Getting Started

8. How do I get started with Baiduri Capital?

If you don’t have an account with Baiduri Bank or Baiduri Finance, you need to sign up for one.  

You have a choice of the following accounts:

  • Baiduri Bank Savings account (BND)*,
  • Baiduri Bank Current account (BND)*,
  • Baiduri Finance Multi-Tier Savings Account*, or
  • Baiduri Finance Multi-Rate Savings Account*.

Once you have a Baiduri Bank or Baiduri Finance account, you can sign up for a Securities Trading account to start trading.  

Call or visit us at the Baiduri Capital office during business hours for more enquiries.

*Terms & conditions apply.

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9. What are the documents required for signing up for a Securities Trading account with Baiduri Capital?

 

Brunei Citizens or Permanent Residents (PRs)
  • Valid Identity Card, Royal Brunei Armed Forces Identity Card, Diplomatic pass
  • OR

  • Valid Passport (if Identity Card is expired) with latest Proof of Residential Address1

 

Foreigners Residing in Brunei (Green Identity Card Holders)
ORIGINAL & VALID FORM OF IDENTIFICATION
Option 1
  • Identity card (IC) OR temporary receipt, within its validity, issued by the Brunei Immigration Department
  • Passport with valid employment pass (with at least one month validity)
Option 2
  • Passport with valid employment pass
  • Letter of employment issued by the employer
  • Satisfactory evidence of Residential Address1

 

Foreigners Not Residing in Brunei
ORIGINAL & VALID FORM OF IDENTIFICATION
 
  • Passport
  • Proof of residential address in home country with the following:
    • Utility bills not over three months old such as electrical, telephone or water bill
    • Bank statement, credit card statement or a reference letter from his/her account from a recognised bank

Note:
1 Proof of Residential Address can be in the form of:

  1. Utility Bill not over three (3) months old such as Electrical, Telephone or Water Bill
  2. Bank statement, credit card statement or a letter of reference from his/her account from a recognized bank
  3. Valid Driving License
  4. Employment Confirmation Letter from the Employer
  5. You are also required to complete and sign the W-8Ben Form before you can start trading in the U.S. markets.
    For more information on the W-8Ben Form, please click here.
    To download the W-8Ben Form, please click here.

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10. Can I trade in the U.S. markets through Baiduri Online Securities Trading Portal if I am a U.S. resident/ U.S. citizen?

Trading in the U.S markets via Baiduri Online Securities Trading Portal is only available to non-U.S. resident/non-U.S. citizen.

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11. Can I continue to trade in the U.S. markets if I subsequently become a U.S. resident/U.S. citizen/U.S. taxpayer?

Please note that trading in the U.S. markets via Baiduri Online Securities Trading Portal is only available to non-U.S. resident/non- U.S. citizen. You are required to notify Baiduri Capital should there be any change in your residency/citizen status.

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12. How much is the initial or minimum deposit required to open a trading account with Baiduri Capital?

A minimum deposit of BND1,000 is required to be eligible to open a Baiduri Capital trading account. Your trade limit is derived from the total deposit that you place into your trading account.

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13. What are the minimum system requirements for Baiduri Capital Online Securities Trading?

You will need at least the following:

  • PC or Mac
  • 128MB RAM
  • Windows Vista/7/8 Desktop/Server 2008/Mac OS X v10.6
  • Microsoft Internet Explorer 8.0 or above, Mozilla Firefox 17 or above, Safari 5 and above, Chrome v25 and above
  • JVM (Java Virtual Machine) v7u21 or above
  • Adobe Reader 8.2 or above
  • Internet connection

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14. How do I activate my account?
  • When you sign up for the trading account, you will receive 2 emails providing your User ID and two (2) passwords at the email address you have registered with us.  Both passwords are required for your initial login.
  • Upon initial login, click ACTIVATE LOGIN and enter the ACTIVATION ID followed by the first password and second password that you have received through email.

  • You will be prompted to create your own Password and User ID which you can use to log in subsequently.

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Securities Trading with Baiduri Capital

15. When can I start trading?

After you have opened your Securities Trading account and made your initial deposit, you may start trading within 2 business days (If the request was made before 11.00am, it will be reflected in your account after 2 business days.  If the request was done after the cut-off time, it will be submitted the next business day, therefore will be reflected 2 business days from the submission).

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16. Are there any charges involved with Baiduri Capital Securities Trading?

Please refer to our Tariffs page.

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17. When can I submit an order?

You can submit your orders online 24 hours a day, 7 days a week.

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18. How do I submit an order?

Online Securities Trading Portal

  • Submit your orders through our online platform with your Securities Trading account details.

Baiduri Capital Dealers

  • Call our Baiduri Capital dealers directly during business hours.

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19. What are the trading hours of Foreign Stock Exchanges and Baiduri Capital dealer?

 

Countries Exchanges Trading Hours (Brunei Time)
Singapore SGX  9:00am - 5:00pm
Hong Kong HKEx Morning Session : 9:00am - 12:00pm
Afternoon Session : 1:00pm - 4:00pm
Malaysia Bursa Malaysia Morning Session : 9:00am - 12:30pm
Afternoon Session : 2:30pm - 4:45pm
China A Shares SSE-A VIA SH-HK Stock Connect Morning Session : 9:30am - 11:30am
Afternoon Session : 1:00pm - 3:00pm
United States NASDAQ, AMEX, NYSE 10.30pm – 5.00 am
9.30pm – 4.00am (During Daylight Saving Time*)

*Daylight Saving Time starts on the second Sunday of March to the first Sunday of November

Baiduri Capital Dealer Operating Hours (Brunei Time)
9:00am – 5:00pm

 

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20. How do I top-up my limit?

Baiduri Capital Dealers

  • Call our Baiduri Capital dealers directly during business hours.

Deposit / Top-Up / Withdrawal Form

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21. When I top-up, when will it be reflected in my limit?

If the request was made before 11:00am, the top-up will be reflected the next business day.  If the request was done after the cut-off time, your request will be reflected in 2 business days.

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22. How do I request for a withdrawal from my trading account?

There are two (2) ways to request for a withdrawal:

Dealers
  • Call our Baiduri Capital dealers directly during business hours.

Deposit / Top-Up / Withdrawal Form

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23. When will the withdrawn funds be credited into my Baiduri Bank or Baiduri Finance account?

The funds will be credited into your account within 2 business days after the date of your transaction. 

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24. How will I know that my order has been submitted?

Please ensure you have turned on your Trade Confirmation option under your User Settings.

  • When an order is successfully submitted, you will receive a confirmation.  An order number will be assigned to that order in the Baiduri Capital trading platform.

  • You may check your order at the "Order Status" Tab. You will find your submitted order under the "Working Orders" Tab. The status of the order will be classified as "Order Received".

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25. How do I know that my orders have been executed and how fast can my executions be done online?

Upon receiving your orders through the internet, it will be directly sent to the Exchange. Your orders will be matched depending on market conditions and the volatility of the stock.

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26. What should I do if I get disconnected while sending an order?

If you get disconnected while sending an online order, reconnect and check your order at the "Order Status" Tab. You will find your order in the "All Orders (Today)" tab. If your order did not go through at the time of disconnection, you will need to resubmit the order again.

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27. What happens to my unmatched orders at the end of a trading day?

All unmatched orders for the day will expire at the end of that trading day.

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28. What happens if I submit an order after the market is closed?

Any orders placed after the market trading hours, will be placed on queue on a first come first serve basis for the next trading day.

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29. What happens if I make a mistake, such as buying or selling the wrong stock?

Once a trade is matched, it is treated as an executed deal. Therefore we highly recommend that you exercise caution in your choice of stock and take extra care in the online submissions of your orders.

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30. Can I revise/amend or cancel my orders?

You may revise the quantity but not the price of orders in SGX (Singapore Exchange) only, provided it has not been matched in the market.  To revise the price, you will have to cancel the whole order and re-submit a fresh order.  If you are away from your computer/device and wish to revise an order, you may call a Baiduri Capital dealer to assist you. Revisions are not allowed for Bursa (Malaysia) or HKEx (Hong Kong) markets. 

Cancellations of orders for all available markets are possible provided your pending order has not been matched in the market.

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31. Can I amalgamate (combine) my orders?

Our online trading platform will automatically amalgamate trades, provided orders are:

  • done in a market that is eligible for order amalgamation, namely Singapore (SGX), Hong Kong (HKxe) and Malaysia (Bursa Malaysia) and China A Shares (SSE-A VIA SH-HK Stock Connect)
  • done on the same trading day
  • done for the same stock
  • of the same action (BUY or SELL e.g.abuy action can be amalgamated with another buy action)
  • done through the same account

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32. Will I be informed on relevant corporate actions?

A corporate action is any event that brings material change to a company and affects its stakeholders. These events are generally approved by the company’s board of directors; shareholders are permitted to vote on some events as well. Splits, dividends, mergers, acquisitions are all examples of corporate actions.

Baiduri Capital dealers will advise you on the corporate exercise before the due date by phone call.  Therefore, it is important to provide Baiduri Capital with your valid contact details (contact number and email) and make sure that you update Baiduri Capital personnel if you have any changes to your contact details. Alternatively, you can call Baiduri Capital during business hours.

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Unit Trusts

33. What is the minimum amount to invest in Unit Trust?

$1000 in the respective currency.

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34. Is there any maximum amount to invest?

There is no maximum amount to invest.

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35. Do we need to have an account with Baiduri Bank on the subscription of unit trust?

Yes. This is to carry out transactions like to debit the investment amount and to credit for any payout/dividends and redemption amount.

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36. How will I monitor my investment?

You will receive a quarterly portfolio statement from Baiduri Capital. Alternatively, you can visit or call Baiduri Capital at 226 8825 / 226 8824 or visit any of our branches for the updated price (NAV) of your unit trust.

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37. Are there any charges involved in redeeming my unit trust?

There are no charges for redemption on your unit trust.

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