YOU ARE IN PERSONAL BANKING

COVID Support Measures
COVID-19 Help and Support
  • We're in this together
  • Our Support Initiatives
  • Downloadable Forms
  • We're in this together
    As we work together to manage the impact of COVID-19 outbreak, we are committed to helping individuals, businesses and communities during these uncertain times.

    SAFEGUARDING YOUR HEALTH AND SAFETY
    All our branches remain open during normal banking hours, with additional precautionary measures in place to safeguard your health and well-being when you need to visit us.
    We have done full sanitisation for all our branches and increased the frequency of cleaning of common areas and our ATMs.
    Regular temperature checks are conducted at all our branches and entry.
    Masks have been provided to all our staff as a precautionary measure.
    Floor markers are installed at all branches to help maintain safe social distance.
    We have deployed hand sanitisers to all our branches and ATMs.
    Our staff are constantly updated on health and safety guidelines, including handwashing and staying home when unwell.
    Our new digital banking platform, Baiduri b.Digital Personal allows you to bank round-the-clock from the safety and comfort of your home. Choose to access your account through our website or the mobile app, whichever you prefer.
    You can download the app from App Store or Google Play:
    Free local online fund transfers

    From 1 April 2021 till 30 September 2021, all fees for online fund transfers* between local banks i.e. ACH and RTGS, will be automatically waived. You can also set up standing instructions for local bank transfers online for free^.
    * Including transfers made via standing instructions online.
    ^ Normal setup fee of BND5 per instruction is waived.
    Contact Us
    Should you need any assistance in managing your finances or cashflow, we are here to help.

    Call our 24-hour Customer Helpline at 244 9666 for assistance.
  • Our Support Initiatives

    OUR SUPPORT INITIATIVES
    In line with AMBD guidelines, we continue to provide the following support and relief measures to help individuals and our business community facing financial constraints due to the COVID-19 outbreak.
    For Individuals

    Principal repayment deferment

    • Impacted individuals may apply for temporary deferment until 30 September 2021.
    • You will still need to service your interest during the deferment period.
    • All related processing fees (excluding third-party fees) will be waived.
    • All applications are subject to our assessment.

    Eligibility

    • You must be employed in the private sector or are self-employed, and are able to prove that your income has been adversely affected by the outbreak.
    • Your loans/facilities must not be in arrears exceeding 90 days as at 1 April 2020 or on the application date of such request.
    • Deferment will start upon approval and end no later than 30 September 2021.

    How to Apply

    For Personal Loan, Home/Property Loan

    Submit the completed Loan Deferment Application Form along with all supporting documents stated in the form to any Baiduri Bank branch.

    For Baiduri Finance Hire Purchase

    Submit the completed HP Deferment Application Form (for Individuals) to any of the following Baiduri Finance counters by 12 June 2021 along with all supporting documents stated in the form:

    • Customer Service Section (Sumbangsih)
    • Smart Executive Centre (Sumbangsih)
    • Credit Collection Department (Sumbangsih)
    • Baiduri Finance, KB

    Loan Restructuring

    • Impacted individuals may apply to restructure existing personal loan(s) for an extended tenor of up to 10 years.
    • All related processing fees (excluding third-party fees) will be waived.
    • All applications are subject to our assessment.

    Eligibility

    • You must be employed in the private sector or are self-employed, and are able to prove that your income has been adversely affected by the outbreak.
    • Your loans/facilities must not be in arrears exceeding 90 days as at 1 April 2020 or on the application date of such request.

    How to Apply

    Submit the completed Loan Deferment Application Form along with all supporting documents stated in the form to any Baiduri Bank branch.

    Credit Card Instalment Loan

    • From 1 April 2021, you may apply to convert your credit card outstanding balance of BND500 and above into an instalment loan with a maximum tenor of up to 3 years.
    • All applications are subject to our assessment.

    Eligibility

    • You must be employed in the private sector or are self-employed, and are able to prove that your income has been adversely affected by the outbreak.
    • You must have a good repayment history i.e. your loans/facilities must not be in arrears exceeding 90 days as at 1 April 2021 on the application date of such request.

    How to Apply

    Submit the completed Credit Card Instalment Application Form along with all supporting documents stated in the form to any Baiduri Bank branch.


    For Businesses

    Loan and Hire Purchase deferment

    Companies financially impacted by COVID-19 may apply for temporary principal deferment for their existing facilities until 30 September 2021. The interest portion will continue to be serviced as normal.

    Deferment will start upon approval and end no later than 30 September 2021 and subject to Bank's due diligence and assessment.

    Your loans/facilities must not be in arrears exceeding 90 days as at 1 April 2020 or on the application date of such request.

    To request for Loan deferment, please contact your Account Relationship Manager.

    To request for Hire purchase deferment, please complete the HP Deferment Application Form (for Non-Individuals) to any of the following Baiduri Finance counters by 12 June 2021 along with all supporting documents stated in the form:

    • Customer Service Section (Sumbangsih)
    • Smart Executive Centre (Sumbangsih)
    • Credit Collection Department (Sumbangsih)
    • Baiduri Finance, KB
  • Downloadable Forms

    DOWNLOADABLE FORMS
    For Loan Deferment/Restructuring and Credit Card Term Loan

GET IN TOUCH WITH US

Contact our customer support team if you have any further questions. We are here to help you.

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