Termination of Business I-Banking - FAQs

Notice

With effect from 31 October 2023, the Business I-Banking service will be terminated and will be replaced by our new Baiduri b.Digital Business service. To help you with your transition, email us at [email protected].

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With effect from 31 October 2023, the Business I-Banking service will be terminated and will be replaced by our new Baiduri b.Digital Business service. Business Banking and Corporate Banking customers are required to transition to b.Digital Business to continue performing internet banking transactions.

For more information, please refer to the below FAQs:

1. Why is the Business I-Banking service being terminated?
We launched our new Baiduri b.Digital Business on 19 September 2022, and both platforms have coexisted since then while customers were progressively being migrated to b.Digital Business.

The termination of Business I-Banking is part of our strategic initiative to upgrade and enhance our digital banking services. b.Digital Business offers improved features and capabilities to better serve our business customers.
2. When should I transition to the new b.Digital Business?
We recommend completing the transition as early as possible to avoid any disruption in your banking services before the termination of Business I-Banking on 31 October 2023.

Before 31 October 2023, you can find the b.Digital Business Amendment Form here. Simply download the form, complete it, and then submit it directly to Baiduri Digital Hub, Ground Level, Baiduri Bank Headquarters.
3. I need to change a user, what information do I need to include on the amendment form? Are there any additional forms required?
You need to complete an amendment form for the user and provide a copy of their valid Identification card (IC).
4. What happens if I don't transition to b.Digital Business by the deadline (31 October 2023)?
After 31 October 2023, access to Business I-Banking will no longer be available. To continue using internet banking services, you will need to submit the b.Digital Business Application Form along with the required documents directly to Baiduri Digital Hub, Ground Level, Baiduri Bank Headquarters.

You can access the b.Digital Business Application Form here and find the list of required documents here.
5. How long does it take to process my amendment or application forms after submission so that I can start using b.Digital Business?
Typically, it takes 3-5 working days.
6. Is there any other way I can submit the forms, rather than submitting to Baiduri Digital Hub?
Alternatively, you can also submit your amendment or application forms at your nearest Baiduri Bank branch.
7. Will there be any changes in fees or charges with the transition to b.Digital Business?
There are no changes to the fees or charges.
8. Are training sessions available for using the new b.Digital Business platform?
We offer training through open session workshops, which we will notify you of via email once they become available. Additionally, you can find user guides and video tutorials on our b.Digital Business webpage here. If you prefer to schedule a session, please contact us at [email protected].
9. Where can I find further assistance or guidance for the transition?
To get further assistance in transitioning to b.Digital Business, please email us at [email protected].

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Important update
19 September 2023

We would like to inform you that with effect from 31 October 2023, Business i-Banking service will no longer be operational, and this will be replaced with our new Baiduri b.Digital Business service.

If your company has not transitioned to b.Digital Business, please ensure that every existing user provides the following by 8 October 2023 through the Business i-Banking Inbox:

User’s full name
User’s valid Identification Card (IC) or Passport
User’s mobile number
User's company assigned email address (General company email is not accepted e.g., [email protected])

Alternatively, you can complete the b.Digital Business Amendment Form and submit the form(s) directly to Baiduri Digital Hub, Ground Level, Baiduri Bank Headquarters.

Every user will receive a notification email at their registered email address, once they have been migrated and activated on the b.Digital Business service.

Companies who have not moved to b.Digital Business after 31 October 2023 can re-apply as a new subscriber to the b.Digital Business service. This will require additional documentations to be submitted as part of the application. Refer “Required Documents” here.

Important notice: Our Business i-Banking service will be deactivated soon. To ensure continued access and a smooth transition to the new Baiduri b.Digital Business, please provide your full name, IC, email address and mobile number via Business i-Banking Inbox. If we do not receive updated details from all authorised users, your company will not be migrated to the new platform and a fresh application will be required. For assistance, contact us at [email protected] or call 2268 637/8/9 during business hours. Thank you for your cooperation.

I have read and understood the notice above.

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Important notice: We have updated the Baiduri b.Digital Personal mobile app on 21 August 2023.

If you have not logged in to your mobile app lately, you will be required to update the app when you open it.

If you have updated the app but have forgotten what your User ID is, you can retrieve it via one of the following:
• Visit Digital Hub at ground level, Baiduri Bank Headquarters
• Visit your nearest Baiduri Bank branch
• Call our 24-hour Customer Helpline at 2449666

If you have forgotten your password, you can reset it through the Baiduri b.Digital Personal web platform through the “Forgot Password” feature.

If you need further assistance, click here for a guide.

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