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12 December 2005

IBaiduri Bank today launched its new Security Control Centre, which is located at the Bank’s Head Office in Kiarong. The Centre is equipped with state-of-the-art surveillance system with 24-hour real-time monitoring and digital video recording capability. It employs the most advanced security technology and is the only full-fledged security control centre operated by a bank in Brunei.

Guest-of-Honour Yang Dimuliakan Pehin Datu Kerma Setia Dato Paduka Seri Zainuddin bin Jalani, Comissioner of Police, Royal Brunei Police Force, officiated the launching of the Centre. Also present at the event were senior police officers and senior management members from Baiduri Bank.

Commenting on this major initiative, Mr Pierre Imhof, General Manager of Baiduri Bank said, “It is our commitment to maintain a safe and secure environment for both customers and staff. With the advent of new threats and increasingly sophisticated crimes, physical security is one area we cannot afford to compromise. This is the main reason why we have decided to establish an in-house Security Control Centre – to maintain the best control and to ensure quality security management at all times.

“By investing in the latest security monitoring and access control systems, we are able to deter crimes such as theft, robbery and burglary, as well as to ensure fast response time in cases of emergency. It also enables us to work more closely with law enforcement agencies such as the Royal Brunei Police Force, to protect the safety of our customers and members of the public,” said Mr Imhof.

The Baiduri Bank Security Control Centre was established to support the daily banking operations, especially in the area of physical security. It is responsible for ensuring the safety and security of the Bank’s premises and document storage facilities, as well as during cash management operations such as cash transportation and ATM replenishment. The Centre is manned by a team of security controllers on 24-hour shifts. In addition to rigorous monitoring from the Central Monitoring Station housed within the Centre, the security controllers also perform mobile patrol around the Bank’s premises and offsite ATM locations on a frequent basis. Currently, more than 200 security cameras have been installed at the Bank’s key departments, branch and ATM locations, with more to be installed in the months ahead. Other vital defence points include the intruder alarm and fire alarm systems.

The Baiduri Bank Security Control Centre also organises security courses and workshops for the Bank staff, such as training on fire safety and prevention, first aid, crisis handling and emergency evacuation procedure, amongst others.

In the area of security management, Baiduri Bank adopts a holistic approach to ensure that all aspects of the organisation’s physical access, system and network security are maintained at a high level and seamlessly integrated to operate within a strong infrastructure. Baiduri Bank places high priority on IT and electronic security by making proactive efforts to mitigate the risk of fraud. This is evident from recent initiatives such as the introduction of dual-factor authentication for internet banking services.

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