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16 April 2008
Bandar Seri Begawan, 16 April 2008.  Baiduri Bank’s Credit Administration Department was today presented with the prestigious ISO9001:2000 certificate at a ceremony held at the Rizqun International Hotel, Gadong.

Present to witness the ceremony as the Guest of Honour was Yang Mulia Dato Paduka Awang Haji Ali Bin Haji Apong, Permanent Secretary at the Ministry of Finance.

Mr Pierre Imhof, General Manager of Baiduri Bank in his welcoming speech, said, “This afternoon’s event marks yet another milestone in Baiduri Bank’s fourteen year history and adds to the long list of prestigious awards, accolades and certificates proudly displayed on the walls of Baiduri Bank today".

"Having attained ISO 9001 certification bears testimony that our Credit Administration Department has fulfilled the various requirements to meet internationally accepted standards for management systems as defined by the International Organization for Standardization (ISO). Winning international recognition proves, once again, that Baiduri Bank is continually improving its products and services to better serve its customers and the Bruneian community."

Baiduri Bank’s Credit Administration Department (CAD) was certified to ISO 9001:2000 last November. The certification audit was carried out by Moody International Certification Malaysia, an organization accredited by UK Accreditation Service (UKAS).

It is the second unit within the Baiduri Bank Group to have achieved this certification. CAD joins Baiduri Finance, which first obtained ISO certification in 2003 as the only two Bruneian organizations within the Banking and Finance sector in Brunei certified to ISO 9001.  There are about 60 organizations in Brunei Darussalam who currently hold ISO 9001 certification.

Mr Imhof said further that Baiduri Bank is this year focusing more on organizational and product development in order to stay relevant in today’s competitive financial services industry.  Their plan this year includes enhancing customer service level.  The bank has already implemented several measures with this goal in mind.  By having standardized procedures and established standards, Baiduri Bank aims to maintain a consistently high level of quality in their products and services.

Mr Chin Miew Lim, K.M.N., General Manager of Moody International Certification (M’sia) Sdn Bhd was on hand to present the certificate to Mr Pierre Imhof, General Manager and Mr Andrew Young, Deputy General Manager, Operations of Baiduri Bank.

Other guests present were Yang Mulia, Admiral Tan Sri Dato Seri Ilyas Hj Din, Chairman of Certification Management Board of Moody International Certification Malaysia, heads of departments and officials from the Ministry of Finance, and customers and associates of the Bank.  A total of 100 guests were in attendance.
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