Remit Money - Payments & Transfers

OVERVIEW

Remit money using Western Union Money Transfer Service to your loved ones at Baiduri Bank.

Key Features & Benefits

Fast

With Western Union®, money is received minutes¹ after being sent.

Convenient

Western Union® is located in over 200 countries and territories² with over 225,000 agent locations² around the world and can be found in most banks, post offices, railway stations and airports.

Reliable

Western Union® has offered money transfer services for over 150 years. Western Union® uses advanced technology and our unique worldwide computer network for immediate payout in over 200 countries and territories² around the world.

Safe

Each transfer can be tracked using a money transfer control number, ensuring that your money is paid out quickly and only to your receiver.

Receiver pays no fee

A one-time fee³ is charged to the sender, with the full amount given to the receiver in an instant cash payout.

Easy

No bank account is required to send money through Western Union®.

¹Payment in minutes is subject to agent location, hours of operation and differences in time zones.

²In certain countries, the send money service is not available; customers can only receive money.

³In addition to the transfer fee, Western Union also profits from the exchange currencies.

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Sending Money
Receiving Money
Eligibility Criteria
Fees & Charges
Other Information

Sending Money
Sending Money
How do I send money?

Visit your nearest Baiduri Bank.
You can visit Yayasan, SupaSave and The Mall branch which are open 7 days a week from 9am until 10am except Yayasan till 4pm only. All remaining branches are open from Monday till Friday, 9am-4pm and Saturday 9am-12pm.
If you haven’t done so, complete a Western Union Gold Card application form and submit along with your original valid government-issued photo identification.
Give the Agent your payment together with the necessary fees in cash.
The Agent will then give you a receipt and your Money Transfer Control Number (MTCN).
Put your signature on the receipt. Transaction is complete.

Relay the necessary information to your beneficiary, such as the sender’s name, amount sent, MTCN, and the country the money was sent from. In the case of Direct to Bank service to Philippines and Indonesia, the money will be transferred to the receiver’s bank account.

In case of a new receiver, please ask for the “New Instruction” form and fill in receiver information and the country of send.

What do I need to bring in order to send money?

Bring your current original valid government-issued photo identification and cash to cover your payment and fees. You can also bring along your Western Union Gold Card which helps to speed up your transaction.

How much money can I send?

Western Union, based on information from the Ministry of Finance, has rules on the sending limit and may enforce these rules anytime. It is advisable to check with your local Western Union Agent for details. In other countries, you may send as much as you wish. However, for certain amounts to certain countries, you may be asked to provide additional information or documentations.

How do I know if my money transfer has been received?

Simply locate the ‘Tracking’ link on the homepage of Western Union website. Then type in the sender’s name and Money Transfer Control Number for the latest status of your money transfer. You can also contact the toll-free number +673-801 4572 for updates.

Does Western Union offer any kind of protection for online auctions and other transactions?

No. Remember, to protect yourself, never send money to someone you do not know. If you think you have been scammed, please contact Baiduri Bank or Western Union immediately.
Receiving Money
Receiving Money
How do I collect my money?

Visit your nearest Baiduri Bank.
Complete the ‘To Receive Money’ form and hand it to the Agent with your current original valid government-issued photo identification and Money Transfer Control Number.
You’ll be given a Receipt. Read through it thoroughly and then put your signature on it.
The Agent will then hand you the Receipt and your money.
In the case of Direct to Bank service to Philippines and Indonesia, the money will be transferred to the receiver’s bank account.

What do I need to bring in order to collect my money?
Please get these details ready:

The sender’s full name (that is, first, middle and last names).
The country where the money was sent.
The amount that was sent.
The Money Transfer Control Number (MTCN).
Your government-issued identification with photo.

How do I find out if my money is ready to be collected?
Simply locate the ‘Tracking’ link on the homepage of our website. Then type in the sender’s name and Money Transfer Control Number for the latest status of your money transfer. Generally, money transfers are paid in cash. However, in some countries, we may use a money transfer check or pay-out card.
Eligibility Criteria

Eligibility Criteria
You must have a Western Union Gold Card.

To apply, you are required to follow the steps below:-
1. Complete a Western Union Gold Card application form
2. Submit form with your original valid government issued photo identification.
Fees & Charges

Fees & Charges
view our general tariffs
Other Information

Other Information
Where can I find a Western Union?

Western Union counters are available at all Baiduri Bank branches nationwide. You can also visit Western Union dedicated centres located The Mall, Seria and Kuala Belait branches.

Who uses the Western Union Money Transfer Service?
Anyone who needs to send or receive money in a fast, convenient and reliable manner.

Example:
Those who support relatives or friends.
Travellers in emergency situations.
Someone sending money as a gift

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