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Appointments at Baiduri Finance branches

23 August 2021

Dear Valued Customers,

In accordance with the latest control measures issued by the Ministry of Health (MOH), our counters will only be accepting customers through making appointments.

You can make appointments for the services listed below:

  • Credit Management

    Services

    Whatsapp No.

    HP payment management

    8713783 / 8723783

    Recovery and Tender

    8733783

    HP deferment

    8743783 /8803783

  • Bluecard

    Services

    Whatsapp No.

    1. Bluecard deposit refund
    2. Bluecard withdrawal for vehicles that are more than 7 years old and requires inspection
    3. Collection of cease letter

    8871023

  • General Services

    Services

    Whatsapp No.

    1. HP account enquiries
    2. Loan account transfer (tukar nama)
    3. Loan restructure (pecah agreement)
    4. Requests for certificate of balance, transaction history and payment schedule

    7108427 / 7108612 / 7122497

  • Savings

    Services

    Whatsapp No.

    Fixed Deposits, Multi Rate Savings Account (MRSA) and Multi Tier Savings Accounts (MTSA)

    7122493

  • HP Care

    Services

    Whatsapp No.

    1. Insurance and road tax renewal and delivery
    2. Life insurance (MTHP/MRTA)

    7266800

  • HP Sales

    Services

    Whatsapp No.

    Application for Hire Purchase of used cars

    7204449

    Jati Transport/QAF Group

    8750182

    NBT Group (Lexus & Toyota)

    8733813/8750183

    Boustead

    8750183/7195008

    Maju Motors/PAD Motors/Econ Motors

    7296889

    Grand Motors

    7191898

    GHK Motors/Daha Trading

    8737898

    Setia Motors

    7188143

    Indera Motors/LKM/Lao Motors/Happy Motoring

    8986060

    TCY Motors (PEUGEOT & SSANGYONG)

    8750182/8986060

    All car dealers in KB

    8738829

GET IN TOUCH WITH US

Contact our customer support team if you have any further questions. We are here to help you.

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Important update
19 September 2023

We would like to inform you that with effect from 31 October 2023, Business i-Banking service will no longer be operational, and this will be replaced with our new Baiduri b.Digital Business service.

If your company has not transitioned to b.Digital Business, please ensure that every existing user provides the following by 8 October 2023 through the Business i-Banking Inbox:
  • User’s full name
  • User’s valid Identification Card (IC) or Passport
  • User’s mobile number
  • User's company assigned email address (General company email is not accepted e.g., [email protected])

Alternatively, you can complete the b.Digital Business Amendment Form and submit the form(s) directly to Baiduri Digital Hub, Ground Level, Baiduri Bank Headquarters.

Every user will receive a notification email at their registered email address, once they have been migrated and activated on the b.Digital Business service.

Companies who have not moved to b.Digital Business after 31 October 2023 can re-apply as a new subscriber to the b.Digital Business service. This will require additional documentations to be submitted as part of the application. Refer “Required Documents” here.

Important notice: Our Business i-Banking service will be deactivated soon. To ensure continued access and a smooth transition to the new Baiduri b.Digital Business, please provide your full name, IC, email address and mobile number via Business i-Banking Inbox. If we do not receive updated details from all authorised users, your company will not be migrated to the new platform and a fresh application will be required. For assistance, contact us at [email protected] or call 2268 637/8/9 during business hours. Thank you for your cooperation.

Important notice: We have updated the Baiduri b.Digital Personal mobile app on 21 August 2023.

If you have not logged in to your mobile app lately, you will be required to update the app when you open it.

If you have updated the app but have forgotten what your User ID is, you can retrieve it via one of the following:
• Visit Digital Hub at ground level, Baiduri Bank Headquarters
• Visit your nearest Baiduri Bank branch
• Call our 24-hour Customer Helpline at 2449666

If you have forgotten your password, you can reset it through the Baiduri b.Digital Personal web platform through the “Forgot Password” feature.

If you need further assistance, click here for a guide.
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