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WESTERN UNION MONEY TRANSFER
FREQUENTLY ASKED QUESTIONS
 
All you need to know about:

- Money Transfers
- Fraud Protection
- Rewards Program

MONEY TRANSFERS


General Questions
  • Where can I find a Western Union?
    Western Union is available at designated Baiduri Bank branches nationwide.
  • Who uses the Western Union Money Transfer Service?
    Anyone who needs to send or receive money in a fast, convenient and reliable manner.

    Example:
    Those who support relatives or friends.
    Travelers in emergency situations.
    Someone sending money as a gift.

Sending Money


How do I send money?
  1. Visit your nearest Baiduri Bank
  2. If you haven’t done so, complete a Western Union Gold Card application form and submit along with your original valid government-issued photo identification.
  3. Give the Agent your payment together with the necessary fees in cash.
  4. The Agent will then give you a receipt and your Money Transfer Control Number (MTCN).
  5. Put your signature on the receipt. Transaction is complete.
Relay the necessary information to your beneficiary, such as the sender’s name, amount sent, MTCN, and the country the money was sent from. In the case of Direct to Bank service to Philippines and Indonesia, the money will be transferred to the receiver’s bank account.

If you have a Western Union Gold Card, you can send money through Western Union simply by presenting your card along with your original valid government-issued identification to the Agent. Inform the Agent of the receiver you wish to send money. The process after this is the same as from 3 to 6 above.

In case of a new receiver, please ask for the “New Instruction” form and fill in receiver information and the country of send.

Learn more about sending money

Open Link Here.

What do I need to bring in order to send money?
Bring your current original valid government-issued photo identification and cash to cover your payment and fees. You can also bring along your Western Union Gold Card which helps to speed up your transaction.

How much money can I send?
Western Union, based on information from the Ministry of Finance (“MOF”), has rules on the sending limit and may enforce these rules anytime. So it is advisable to check your local Western Union Agent for details. In other countries, you may send as much as you wish. However, for certain amounts to certain countries, you may be asked to provide additional information or documentations.

When can I send money?
Yayasan, SupaSave and the Mall branch is open 7 days a week from 9am until 10pm except for Yayasan till 4pm only. All remaining branches are open from Monday till Friday, 9am-4pm and Saturday 9am-12pm.

How do I know if my money transfer has been received?
Simply locate the ‘Tracking’ link on the homepage of Western Union website. Then type in the sender’s name and Money Transfer Control Number. It will update you on the latest status of your money transfer.

Does Western Union offer any kind of protection for online auctions and other transactions?
No. Remember, to protect yourself, never send money to someone you don’t know. If you think you’ve been scammed, contact us immediately.


Receiving Money

How do I collect my money?
  1. Visit your nearest Baiduri Bank.
  2. Complete the ‘To Receive Money’ form and hand it to the Agent with your current original valid government-issued photo identification and Money Transfer Control Number.
  3. You’ll be given a Receipt. Read through it thoroughly and then put your signature on it.
  4. The Agent will then hand you the Receipt and your money.
  5. In the case of Direct to Bank service to Philippines and Indonesia, the money will be transferred to the receiver’s bank account.
Learn more about collecting your money

What do I need to bring in order to collect my money?

Please get these details ready:
  1. The sender’s full name (that is, first, middle and last names).
  2. The country where the money was sent.
  3. The amount that was sent.
  4. The Money Transfer Control Number (MTCN).
  5. Your government-issued identification with photo.
How do I find out if my money is ready to be collected?
Simply locate the ‘Tracking’ link on the homepage of our website. Then type in the sender’s name and Money Transfer Control Number. We’ll then update you on the latest status of your money transfer.

Generally, money transfers are paid with cash. However, in some foreign countries, in some cases, we may use a money transfer check or pay-out card.


FRAUD PROTECTION


We value your business. And we take pride in delivering your funds in the quickest and most reliable way possible. However, it is important that you protect yourself from fraudsters who are out to get your money. Always make sure you know who you are sending money to. If you are purchasing goods or services through Western Union, it is your responsibility to verify the legitimacy of the seller. We are not responsible for the quality or non-receipt of any goods or services.

Below are some frequently asked questions about fraud. For more information, please visit the Anti-Fraud section in our Web site.

Are there common fraud scenarios that I should be aware of?
Yes. Some common scenarios include:

Being required to pay a fee before receiving a loan; Sweepstakes, prize, or lottery company representatives who tell you to transfer money to them in order to claim a prize you have won (there are many companies running fraudulent contests. They require you to transfer them money but give you nothing in return)

Unsolicited letters or e-mails from Nigeria or other foreign government officials requesting assistance to transfer funds from a foreign country into your bank account

Telephone calls from the police claiming someone you know has been in an accident or arrested and money is needed

Unsolicited letters or e-mails offering an unrealistic price for expensive or difficult to find items

Someone claiming to be from Western Union e-mailed me. What should I do?
If you receive an e-mail from anyone claiming to be from Western Union and you are unsure about it, do not click on any links in the mail. This may be a "phishing" attempt to acquire sensitive information from you. Instead, immediately forward the suspicious mail to customerservice@westernunion.com.

Western Union will never send you e-mails to ask for your user ID, password, or credit card details.

Can the Test Question feature secure my funds or delay payment of a transaction?
The ‘Test Question’ feature is designed for emergency situations where the receiver does not have proper identification (e.g., his or her wallet and identification have been stolen). It should never be used as additional security or to delay payment. In many places, we will pay the receiver whenever the receiver shows proper identification, even if he/she does not know the answer to the question.

Does Western Union offer an escrow service or any kind of buyer protection?
No. Our business is to transfer funds from a sender to a receiver. When using our services, we caution you against sending money to strangers. It is the sender's responsibility to know the party to which the funds are being sent. Using a fictitious name or changing the receiver's name after the money transfer has been sent is not a guaranteed means of securing funds. If a receiver presents proper identification with the same name as on the money transfer, payment will be made.

Be wary of third-party "collection" or "holding" services unless they are reputable, licensed escrow services. We are not an escrow service, should not be used as an escrow service, and are currently not affiliated with any escrow services.

What should I know about purchasing from online auctions?
For online auctions, examine feedback about the seller carefully and know the warning signs associated with fraudulent auction sales. Most online auction sites have safety guidelines or FAQs that can help you identify potentially fraudulent sales. Be wary if the seller is using a free email address or insists on accepting only one form of payment. Report any suspicious activity and file non-delivery of goods complaints with the auction site through which you purchased the item.

Remember that Western Union never acts as a guarantor of an auction buyer or seller's performance.

What can I do if I suspect fraud or am a victim of fraud?
Contact your government's Office of Consumer Affairs and police station if you are uncertain or suspicious of a telephone, mail, or e-mail solicitation.

If you feel you have been a fraud victim, you contact your local police immediately.

What additional tips should I keep in mind?
Always make sure you know who you are sending money to. If you are purchasing goods or services through Western Union, it is your responsibility to verify the legitimacy of the seller. We are not responsible for the quality or non-receipt of any goods or services.

Discontinue a call if a caller coaches you to respond to questions asked by Western Union.

Security is everyone's responsibility. Stay informed. Keep abreast of new fraud trends. Remember, if it seems too-good-to-be-true, it probably is


REWARDS PROGRAM


What is the Western Union Card?
It's a FREE card you use to earn reward points when you send a Western Union transaction from an Agent location. Points are earned based on the number of transactions. The points are use to redeem Western Union gift items, shopping and meal vouchers that can be used at all our partners nationwide.

What do I need to do to get a FREE Western Union Card?
All you need to do is fill in the application form with your name, address and signature and return it to selected Western Union Agent locations, where you will also have to show an acceptable identification. For more information, just follow the step-by-step process and learn how to apply for the Card.

Why do I need to give you all this information to get the FREE Card?
The copies of ID are a legal requirement to apply for the Western Union Card. The other information will allow us to improve our offer and better reward your loyalty.

Can I share my card with my family and friends?
No, your Western Union Card is personal. This card can only be used by you.

How many points do I get for every transaction?
You get 5 rewards points for every transaction.

How do I get my rewards?
It's easy. Just go to any Western Union Agent location and redeem your points.

When will my points expire?
It’s expires every 31st March of the year.

Do I still need to show my ID when I send money with my Card?
Yes, normal ID requirements still apply.
 
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Western Union Hotline

  • Call 1 900 22 66
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