Western Union provides a fast, convenient and reliable way to send and receive money. However, you are advised to send money to ONLY those whom you trust.

Keep the following tips in mind:

  • Never send money to strangers using a money transfer service.
  • Never send money to strangers using a money transfer service.
  • Exercise caution when paying for online auction purchases with money transfer services.
  • Never send money to pay for taxes or fees on foreign lottery winnings.

Fraudsters are constantly coming up with new ways to get to your hard-earned money.

Protect yourself. Use these tips against fraud. Be cautious if:

  • You receive a too-good-to-be-true offer. For example, an expensive product at a cheap price.
  • You are the winning bid in an online auction. The seller only accepts payment via money transfer.
  • You are told that you won a lottery/prize. You have to pay taxes before you can collect your winnings.
  • Someone responds to your ad saying that they've found the things that you lost and are claiming the shipping/reward costs.
  • You have sold something, but received a cheque that's more than the amount asked. You are then requested to send back the extra amount by money transfer.
  • You are offered a low-cost loan, but first you must pay the fees or the first few payments via money transfer.
  • You receive a call from someone claiming to be the police or a hospital employee asking for money for the bail or treatment of a loved one.


  • Know the person to whom you're sending money.
  • Buy goods and services from trusted sources.
  • Avoid paying for online auctions via money transfer.
  • Exercise higher caution when buying or selling expensive items from someone outside the country.
  • Discontinue any transaction if someone coaches you on ways to respond to questions asked by Western Union. It's a sure sign of a fraud.
  • Contact the police immediately if you think you're being scammed.


  • We are a great way to send money to those that you trust, but not to someone that you don't know.
  • We do not provide escrow services and we're not responsible for the quality or the non-receipt of any goods or services.
  • Sending money with a fictitious name will not protect you when dealing with strangers. Don't do it.
  • Where available, the 'Test Question' service is designed for emergency situations where the recipient does not have proper identification. It is not a security feature.
  • If an offer sounds too good, it probably is.

Western Union Hotline

  • Call 1 900 22 66
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