About 38 Micro, Small, Medium Enterprises (MSMEs) attended the workshop aimed to empower businesses with innovative strategies for growth and enhanced customer satisfaction. Participants engaged in a comprehensive exploration of human-centred design principles, leveraging real customer case studies and practical exercises such as stakeholder mapping and journey mapping. Through hands-on learning experiences, attendees learned to cultivate their 'Dream Team' by focusing on value co-creation and strategic service scenario planning. The workshop was followed by a one-to-one clinic consultation, equipping participants with the necessary tools to redefine their value chain and establish a future-ready enterprise with the optimal team composition.

"The success of any business hinges greatly on the strength of its team, particularly in navigating the inevitable ups and downs of entrepreneurship," said Mohammad Isa Liew, Head of Business Banking at Baiduri Bank. "By fostering a culture of innovation and collaboration, entrepreneurs can position themselves for sustainable growth and resilience in today's dynamic business landscape."

The Baiduri MSME Empowerment Series continues to serve as a platform for fostering entrepreneurship and facilitating the growth of Micro, Small, and Medium Enterprises (MSMEs) in Brunei under Baiduri Bank's Corporate Social Responsibility (CSR) efforts within the economic pillar. By partnering with BEDB and leveraging the expertise of industry leaders, Baiduri Bank remains committed to supporting the development of a vibrant and resilient business ecosystem in the region.

For more information on Baiduri Bank’s business banking services, visit https://www.baiduri.com.bn/business or visit Baiduri Enterprise Hub located above Baiduri Bank Serusop branch at Units 2 – 4, Block A, First Floor, Pelangi Complex at Kampong Delima Satu during business hours.