Notice
Reduced fee for ACH (Automated Clearing House) or Direct Credit for transactions processed through Baiduri b.Digital Personal or Business effective 1 January 2024.

Our beginnings

Established in 1994, Baiduri Bank is a member of Baiduri Bank Group, one of the largest providers of financial products and services in Brunei Darussalam. Our story began over three decades ago, driven by a vision to transform the banking experience in our beloved nation. We've since grown into a leading financial institution, fueled by our unyielding commitment to customer satisfaction and community development. At Baiduri Bank, we pride ourselves on being more than a bank; we are a trusted partner for life's financial journey.


Our purpose and values
Vision
To be the leading and preferred financial partner, empowering individuals and businesses to achieve financial success in a changing world.
Mission
Enriching, empowering & engaging the communities we serve in a responsible and sustainable way

  • We enrich our customers' financial well-being through our global outlook, local touch and win-win collaborations
  • We empower diverse segments of society across life stages, including the underserved
  • We engage through meaningful experiences and long-term value creation for our stakeholders
Values
Trustworthy

We value the trust placed in us by our customers, partners and colleagues, standing full-heartedly on the promises we make.

Inclusivity

We work as a team. Together we are at our best when we embrace diversity and work towards the greater good of the organization and society.

Empathy

We prioritise our customers' interests and seek to understand their needs better through active listening.

Enterprising

We are courageous and innovative, always seeking better ways to add value and adapt quickly to changes in the market.

Our story
Get in touch
We are here to help you. Contact our customer support team if you have any further questions. Here are ways you can get in touch with us.

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Important update
19 September 2023

We would like to inform you that with effect from 31 October 2023, Business i-Banking service will no longer be operational, and this will be replaced with our new Baiduri b.Digital Business service.

If your company has not transitioned to b.Digital Business, please ensure that every existing user provides the following by 8 October 2023 through the Business i-Banking Inbox:
  • User’s full name
  • User’s valid Identification Card (IC) or Passport
  • User’s mobile number
  • User's company assigned email address (General company email is not accepted e.g., [email protected])

Alternatively, you can complete the b.Digital Business Amendment Form and submit the form(s) directly to Baiduri Digital Hub, Ground Level, Baiduri Bank Headquarters.

Every user will receive a notification email at their registered email address, once they have been migrated and activated on the b.Digital Business service.

Companies who have not moved to b.Digital Business after 31 October 2023 can re-apply as a new subscriber to the b.Digital Business service. This will require additional documentations to be submitted as part of the application. Refer “Required Documents” here.

Important notice: Our Business i-Banking service will be deactivated soon. To ensure continued access and a smooth transition to the new Baiduri b.Digital Business, please provide your full name, IC, email address and mobile number via Business i-Banking Inbox. If we do not receive updated details from all authorised users, your company will not be migrated to the new platform and a fresh application will be required. For assistance, contact us at [email protected] or call 2268 637/8/9 during business hours. Thank you for your cooperation.

To strengthen our online security measures, effective 8 January 2024, we will introduce the cooling period feature on our Baiduri b.Digital Personal web and mobile app to prevent unauthorised access.

Click here for more information.

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