From 1 April 2024, we have implemented new updates to our Privacy Policy
15 December 2022

After a six month secondment at Baiduri Bank, three Royal Brunei (RB) employees were celebrated in a closing ceremony at the Baiduri Community Space, Baiduri Bank Headquarters. Manuel Bulens, Deputy CEO, Compliance, Corporate Governance and Legal Support of Baiduri Bank was present at the closing ceremony.

During their secondment, they were heavily involved in customer-service related roles where they were able to share valuable knowledge and experience to frontliners. The RB secondees assisted in several training workshops which focused on grooming and etiquette, as well as conducting a Dress Well campaign as part of Baiduri Bank’s service culture transformation.

According to Veronica Chong, Head of Group Human Resources and Administration of Baiduri Bank, “This secondment programme provides an opportunity for both organisations to upskill employees, increase engagement and improve overall communication skills. The RB secondees were very hands-on and receptive to our unique work culture and environment and have made a great impact during their six months here.” She further emphasized that collaborations like these have added tremendous value to Baiduri Bank’s transformation journey in enhancing customer experience.

Shannon Sikun, Head of Group Customer Experience of Baiduri Bank said, “We certainly hope that everyone involved, both from Royal Brunei as well as Baiduri Bank, have truly gained new experiences throughout this journey. The RB staff have been instrumental towards our efforts in inculcating a customer-oriented culture.”

With a strong record in product innovation and service excellence, RB and Baiduri Bank have established a commitment to invest into building and expanding the scope of its people through this secondment programme.

Also present at the closing ceremony were senior executives from Baiduri Bank and Royal Brunei.

To find out more about Baiduri Bank, visit, follow the Bank’s social media accounts or call its 24-hour Customer Helpline at 244 9666.

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Important update
19 September 2023

We would like to inform you that with effect from 31 October 2023, Business i-Banking service will no longer be operational, and this will be replaced with our new Baiduri b.Digital Business service.

If your company has not transitioned to b.Digital Business, please ensure that every existing user provides the following by 8 October 2023 through the Business i-Banking Inbox:
  • User’s full name
  • User’s valid Identification Card (IC) or Passport
  • User’s mobile number
  • User's company assigned email address (General company email is not accepted e.g., [email protected])

Alternatively, you can complete the b.Digital Business Amendment Form and submit the form(s) directly to Baiduri Digital Hub, Ground Level, Baiduri Bank Headquarters.

Every user will receive a notification email at their registered email address, once they have been migrated and activated on the b.Digital Business service.

Companies who have not moved to b.Digital Business after 31 October 2023 can re-apply as a new subscriber to the b.Digital Business service. This will require additional documentations to be submitted as part of the application. Refer “Required Documents” here.

Important notice: Our Business i-Banking service will be deactivated soon. To ensure continued access and a smooth transition to the new Baiduri b.Digital Business, please provide your full name, IC, email address and mobile number via Business i-Banking Inbox. If we do not receive updated details from all authorised users, your company will not be migrated to the new platform and a fresh application will be required. For assistance, contact us at [email protected] or call 2268 637/8/9 during business hours. Thank you for your cooperation.

To strengthen our online security measures, effective 8 January 2024, we will introduce the cooling period feature on our Baiduri b.Digital Personal web and mobile app to prevent unauthorised access.

Click here for more information.

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