Baiduri Bank has received reports of scam calls, both from individuals impersonating bank staff and law enforcement agencies, targeting members of the public. These scams often begin as automated calls prompting victims to dispute on fictitious credit card transactions which redirect them to scam callers claiming to represent the Bank. The calls will eventually escalate to scam callers impersonating law enforcement agencies or government authorities. Recipients of such calls are threatened with arrest, account suspension, or legal action, and pressured into transferring funds, revealing confidential banking details, or even meeting scammers in public places to hand over cash.

The Bank stresses that these tactics are designed to create fear and urgency, causing individuals to act without verification. Baiduri Bank will never request sensitive information such as PINs, passwords, or one-time passwords (OTPs) over the phone, nor will it instruct customers to transfer funds or meet outside official premises.

Members of the public are urged to remain alert to common warning signs. These include callers claiming to be from a bank, the police, or government agencies; threats of legal action, arrest, or account suspension; instructions to urgently transfer funds or disclose account details; or being told to keep the matter secret from family, the Bank, or the authorities. Some victims have also reported being asked to meet in random public places to hand over cash.

The safest response is to stay calm, end the call immediately, and avoid sharing any personal or banking details. Baiduri Bank customers who receive suspicious calls are advised to contact the Bank’s 24-hour Customer Helpline at 2449666 for verification. In addition, anyone who suspects they may have fallen victim to such a scam should contact the Royal Brunei Police Force’s Anti-Scam Centre (ASC) Helpline at 16993 without delay and lodge a police report. Baiduri Bank continues to work closely with the authorities, including the ASC, to monitor scam activity and support national efforts to protect the public.

For more information on scam awareness, visit our Learn page at www.baiduri.com.bn or follow Baiduri Bank’s official social media channels.