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05 July 2023

Baiduri Bank and Darussalam Enterprise (DARe) joined forces once again to deliver another impactful workshop under the Baiduri MSME Empowerment Series. The workshop was held at the iCentre Training Room, Anggerek Desa Technology Park.
Led by renowned expert Kevin Legg from SAGE, a leading provider of learning solutions, the workshop focused on customer retention strategies, with the aim to provide local entrepreneurs with the tools and knowledge necessary to understand and address customer departures effectively.
Titled "Turning No into Yes: The Art of Converting Customers’ Objections into New Opportunities” the workshop tackled the common challenges on customer retention faced by businesses. This includes businesses with customers that quietly drift away without clear reasons or provide explanations that do not seem authentic. Recognising the importance of customer retention for business growth, the workshop equipped participants with a deep understanding of customer psychology, including the unspoken objections that lead to customer churn. It is hoped that the workshop would provide participants with actionable insights and tools to enhance their customer engagement strategy, thereby fostering long-term customer loyalty and sustainable growth.
Mohd Isa Liew Mohd Amin Liew, Head of Business Banking, Baiduri Bank, expressed his enthusiasm for the collaboration with DARe and the commitment to supporting the growth of MSMEs in Brunei. “The MSME Empowerment Series is well aligned to Baiduri Bank's ongoing efforts to equip local entrepreneurs with the knowledge and skills necessary to thrive in today's competitive business landscape. Through strategic partnerships and workshops led by industry experts, we aim to empower MSMEs and drive the success of Brunei's business community as a whole.”
During the workshop, participants were exposed to practical techniques and strategies for deciphering customer objections and concerns. Through engaging discussions and hands-on activities, they learned to identify the hidden factors influencing customer decisions and to bridge the gap between customer expectations and the products or services offered. The workshop also provided a platform for participants to share experiences and gain valuable insights from their peers in the business community.

Kevin Legg, the facilitator of the workshop, brings over 20 years of experience in learning-at-work and has built a strong reputation for developing learning cultures across 13 countries and various industries. As the founder of SAGE, Legg specialises in business development education for professional services firms and has worked with clients to establish tailored corporate academies that meet their unique needs. Prior to founding SAGE, Legg served as the Founding Managing Director for GLG (Gerson Lehrman Group) in Singapore, Australia, and India, where he spent 13 years honing his expertise in the field.

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Important update
19 September 2023

We would like to inform you that with effect from 31 October 2023, Business i-Banking service will no longer be operational, and this will be replaced with our new Baiduri b.Digital Business service.

If your company has not transitioned to b.Digital Business, please ensure that every existing user provides the following by 8 October 2023 through the Business i-Banking Inbox:
  • User’s full name
  • User’s valid Identification Card (IC) or Passport
  • User’s mobile number
  • User's company assigned email address (General company email is not accepted e.g., [email protected])

Alternatively, you can complete the b.Digital Business Amendment Form and submit the form(s) directly to Baiduri Digital Hub, Ground Level, Baiduri Bank Headquarters.

Every user will receive a notification email at their registered email address, once they have been migrated and activated on the b.Digital Business service.

Companies who have not moved to b.Digital Business after 31 October 2023 can re-apply as a new subscriber to the b.Digital Business service. This will require additional documentations to be submitted as part of the application. Refer “Required Documents” here.

Important notice: Our Business i-Banking service will be deactivated soon. To ensure continued access and a smooth transition to the new Baiduri b.Digital Business, please provide your full name, IC, email address and mobile number via Business i-Banking Inbox. If we do not receive updated details from all authorised users, your company will not be migrated to the new platform and a fresh application will be required. For assistance, contact us at [email protected] or call 2268 637/8/9 during business hours. Thank you for your cooperation.

To strengthen our online security measures, effective 8 January 2024, we will introduce the cooling period feature on our Baiduri b.Digital Personal web and mobile app to prevent unauthorised access.

Click here for more information.

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