For the health and safety of its employees and customers, Baiduri Bank and its wholly-owned subsidiaries Baiduri Finance and Baiduri Capital, herein referred to as the Bank Group, has implemented a number of precautionary measures in light of the escalating COVID-19 situation in Brunei Darussalam.

As advised by the Ministry of Health (MOH), the public are encouraged to avoid crowded places. In line with this directive and to minimise the overall level of risk, customers are encouraged to take advantage of the Bank’s online banking offerings, Baiduri b.Digital Personal (available as a mobile app and web version) and Business i-Banking. Through these online channels, customers can conduct their day-to-day banking such as fund transfers, bill payments and more. Baiduri Bank’s Financial Planners are also available for video consultation by appointment via www.baiduri.com.bn/personal/book-a-consultation.

Baiduri Finance offers the Baiduri Finance Mobile app where customers can apply for Hire Purchase (HP), make HP payments, renew car insurance and road tax among others. There are also a number of alternative self-service channels that are available for customers who do not have a Baiduri account such as free direct interbank online transfers until 31 December 2021. Visit www.baiduri.com.bn/baiduri-finance/covid-19-hp-payment-via-digital-channels for more information.

The Bank Group has also revised its operating hours and adjusted its branch service operations in accordance with the latest control measures issued by the MOH. Key changes include the temporary closure of Baiduri Bank Times Square, The Mall Gadong, Supa Save Gadong and Kuala Belait branches (including the Prestige and Corporate Banking Centres). However, Baiduri Prestige Relationship Managers are still available for consultation by appointment. Appointments can be made by calling the respective Baiduri Prestige Centres.

Additionally, the cut-off times for cheque deposit, Drop-in-Deposit and ‘Day and Night Safe’ services have also been revised to 2:00 pm from Monday to Thursday and 11:00 am on Friday and Saturday. Requests submitted outside the cut-off times will be processed on the next working day.

To reduce the waiting time and minimise crowding at branches, the Bank Group has also introduced an appointment system where customers are encouraged to call ahead of time to make an appointment for services such as account-opening, card-related services, loan application and reactivating dormant account prior to visiting the branch. Customers who wish to make an appointment with Baiduri Bank may call its 24-hour Customer Helpline at 244 9666 or visit the COVID-19 Support Measures page on the website. For Baiduri Finance customers, WhatsApp hotlines have been introduced for selected services including bluecard assistance, HP Care (vehicle insurance and road tax renewal) and general customer support. For assistance with investment planning with Baiduri Capital, customers can contact the team via email at [email protected] or call 226 8593/4.

Speaking on this, Lim Kian Chiong, Head of Retail Banking at Baiduri Bank said, “While we do encourage our customers to bank digitally in this current environment, we understand that there will be instances a customer has to visit our branches. In saying that, we have taken every measure to safeguard the health and wellbeing of our employees and customers.” In accordance with the MOH guidelines, only customers with a green or yellow code on their BruHealth will be allowed entry to branches, scanning of QR code and mandatory temperature check will be conducted at the entry point and customers will be required to practise social distancing.

For full details on the revised operating hours and other updates, please follow Baiduri Bank Group on its social media channels, visit www.baiduri.com and head to the COVID-19 Support Measures page at www.baiduri.com.bn/covid-support-measures or contact its 24-hour Customer Helpline at 244 9666.