Baiduri Bank has introduced a 12-hour cooling period as part of its ongoing efforts to promote safer online banking practices, joining the growing movement worldwide to guard against scams, with banks in neighbouring Singapore and Malaysia having rolled out similar features and measures in 2023.

Ti Eng Hui, CEO of Baiduri Bank, said: “Safeguarding our customers’ data and financial interests is the utmost priority for Baiduri Bank. We remain steadfast in our commitment to ensure that our customers can enjoy the convenience of online banking with confidence.”

“This added security layer will allow us to protect our customers’ financial accounts by giving us time to review and assess certain activities or transactions that display abnormal characteristics.”

The cooling period will be activated immediately if customers register or install the Baiduri b. Digital Personal mobile app for the first time, delete the mobile app and then reinstall it on the same device, de-register from one device and install it on another device or change their mobile number.

During the 12-hour cooling period, no transactions or changes can be made to the account, including Baiduri Qpay, bill payments, fund transfers, top-ups, adding new beneficiaries, enabling or disabling face/touch ID, as well as changing limits, password, mobile banking personal identification number (mPIN) and email addresses.

This is to prevent fraudulent access and give users time to report any suspicious activity, providing a more convenient way for customers to take immediate action and protect their accounts.

Users will be notified that the cooling period has ended through an SMS notification sent to the registered mobile number and a pop-up message that displays the cooling period status when tapping a temporarily restricted feature in Baiduri b.Digital Personal.

To report any incidents or suspicious activities, please contact our 24-Hour Customer Helpline at 244 9666.

For more information on the cooling period, please visit our website www.baiduri.com.