From 1 April 2024, we have implemented new updates to our Privacy Policy
08 January 2024

Baiduri Bank has introduced a 12-hour cooling period as part of its ongoing efforts to promote safer online banking practices, joining the growing movement worldwide to guard against scams, with banks in neighbouring Singapore and Malaysia having rolled out similar features and measures in 2023.

Ti Eng Hui, CEO of Baiduri Bank, said: “Safeguarding our customers’ data and financial interests is the utmost priority for Baiduri Bank. We remain steadfast in our commitment to ensure that our customers can enjoy the convenience of online banking with confidence.”

“This added security layer will allow us to protect our customers’ financial accounts by giving us time to review and assess certain activities or transactions that display abnormal characteristics.”

The cooling period will be activated immediately if customers register or install the Baiduri b. Digital Personal mobile app for the first time, delete the mobile app and then reinstall it on the same device, de-register from one device and install it on another device or change their mobile number.

During the 12-hour cooling period, no transactions or changes can be made to the account, including Baiduri Qpay, bill payments, fund transfers, top-ups, adding new beneficiaries, enabling or disabling face/touch ID, as well as changing limits, password, mobile banking personal identification number (mPIN) and email addresses.

This is to prevent fraudulent access and give users time to report any suspicious activity, providing a more convenient way for customers to take immediate action and protect their accounts.

Users will be notified that the cooling period has ended through an SMS notification sent to the registered mobile number and a pop-up message that displays the cooling period status when tapping a temporarily restricted feature in Baiduri b.Digital Personal.

To report any incidents or suspicious activities, please contact our 24-Hour Customer Helpline at 244 9666.

For more information on the cooling period, please visit our website

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Important update
19 September 2023

We would like to inform you that with effect from 31 October 2023, Business i-Banking service will no longer be operational, and this will be replaced with our new Baiduri b.Digital Business service.

If your company has not transitioned to b.Digital Business, please ensure that every existing user provides the following by 8 October 2023 through the Business i-Banking Inbox:
  • User’s full name
  • User’s valid Identification Card (IC) or Passport
  • User’s mobile number
  • User's company assigned email address (General company email is not accepted e.g., [email protected])

Alternatively, you can complete the b.Digital Business Amendment Form and submit the form(s) directly to Baiduri Digital Hub, Ground Level, Baiduri Bank Headquarters.

Every user will receive a notification email at their registered email address, once they have been migrated and activated on the b.Digital Business service.

Companies who have not moved to b.Digital Business after 31 October 2023 can re-apply as a new subscriber to the b.Digital Business service. This will require additional documentations to be submitted as part of the application. Refer “Required Documents” here.

Important notice: Our Business i-Banking service will be deactivated soon. To ensure continued access and a smooth transition to the new Baiduri b.Digital Business, please provide your full name, IC, email address and mobile number via Business i-Banking Inbox. If we do not receive updated details from all authorised users, your company will not be migrated to the new platform and a fresh application will be required. For assistance, contact us at [email protected] or call 2268 637/8/9 during business hours. Thank you for your cooperation.

To strengthen our online security measures, effective 8 January 2024, we will introduce the cooling period feature on our Baiduri b.Digital Personal web and mobile app to prevent unauthorised access.

Click here for more information.

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