Discontinuation of Passbook Services
Effective 1 September 2025, passbook services will be discontinued as part of our sustainability efforts.
BAIDURI BANK NAMED BEST DIGITAL BANK IN BRUNEI BY EUROMONEY
19 September 2025

Baiduri Bank has been recognised as Best Digital Bank in Brunei 2025 by Euromoney in its prestigious Awards for Excellence, highlighting the Bank’s leadership in driving digital transformation, innovation and resilience within Brunei’s financial sector.

This is the first time Baiduri Bank has received the Best Digital Bank title, building on previous wins as Best Bank in Brunei. The award was presented at the Awards for Excellence Ceremony – bringing together the industry’s best and brightest to celebrate outstanding achievement in banking and finance. Representing Baiduri Bank were Goh Wen Feng, Head of Digital Banking, and Young Yi, Chief Representative Officer of Baiduri Bank’s Singapore Representative Office, who accepted the award on behalf of the Bank.

Euromoney highlighted Baiduri Bank’s acceleration of Brunei’s shift toward fully digital finance. A key milestone is the ongoing migration to Temenos’ cloud-native core banking platform, the first of its kind in Brunei. The Bank also advanced digital payments innovation with Tap2Pay, Brunei’s first NFC-enabled mobile POS. This service allows merchants, particularly MSMEs, to accept contactless payments using only a mobile device, widening access to digital commerce and supporting Brunei’s MSME sector.

Within corporate banking, Baiduri partnered with FIS Global to implement a next-generation loan origination system powered by AI and machine learning. The system accelerates loan approvals while strengthening risk management, ensuring faster and more secure services for corporate clients.

Ti Eng Hui, Chief Executive Officer of Baiduri Bank, said, “We are deeply honoured to be named Best Digital Bank in Brunei by Euromoney. This recognition reflects the dedication and vision of our people, who have worked tirelessly to transform the way banking is delivered in Brunei. From modernising our core systems to launching innovative payment solutions and strengthening security, we are reimagining banking for the digital era.

But beyond technology, our commitment remains centred on our customers—empowering them with secure, seamless and inclusive solutions that support their ambitions. This award affirms the progress we have made and strengthens our resolve to continue driving digital innovation for the benefit of our customers, our community and Brunei’s financial future.”

As digitalisation accelerates, security remains a priority. Baiduri Bank introduced Brunei’s first cooling-period control within its retail app, adding a buffer against scams by delaying high-risk transactions. The Bank also established a Business Continuity and Disaster Recovery site at Jerudong Commercial Centre. The facility houses a dedicated alternate site, a centralised archive and a backup data centre, ensuring seamless service continuity, robust data security and greater operational efficiency.

Baiduri Bank’s digital success is underpinned by strong financial performance. In 2024, the Bank achieved a record net profit of BND 95.1 million, with assets surpassing BND 4.1 billion while maintaining a Tier 1 Capital Ratio of 25.64%—well above regulatory requirements. The Bank has also advanced sustainability through the Baiduri Greenprint strategy, built on three pillars: People, Process and Planet. Meanwhile, the launch of the Singapore Representative Office in 2025 has strengthened regional connectivity, creating new avenues for cross-border collaboration and positioning Baiduri Bank as a partner for businesses navigating Southeast Asia’s dynamic markets.
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Important update
19 September 2023

We would like to inform you that with effect from 31 October 2023, Business i-Banking service will no longer be operational, and this will be replaced with our new Baiduri b.Digital Business service.

If your company has not transitioned to b.Digital Business, please ensure that every existing user provides the following by 8 October 2023 through the Business i-Banking Inbox:
  • User’s full name
  • User’s valid Identification Card (IC) or Passport
  • User’s mobile number
  • User's company assigned email address (General company email is not accepted e.g., [email protected])

Alternatively, you can complete the b.Digital Business Amendment Form and submit the form(s) directly to Baiduri Digital Hub, Ground Level, Baiduri Bank Headquarters.

Every user will receive a notification email at their registered email address, once they have been migrated and activated on the b.Digital Business service.

Companies who have not moved to b.Digital Business after 31 October 2023 can re-apply as a new subscriber to the b.Digital Business service. This will require additional documentations to be submitted as part of the application. Refer “Required Documents” here.

Important notice: Our Business i-Banking service will be deactivated soon. To ensure continued access and a smooth transition to the new Baiduri b.Digital Business, please provide your full name, IC, email address and mobile number via Business i-Banking Inbox. If we do not receive updated details from all authorised users, your company will not be migrated to the new platform and a fresh application will be required. For assistance, contact us at [email protected] or call 2268 637/8/9 during business hours. Thank you for your cooperation.

To strengthen our online security measures, effective 8 January 2024, we will introduce the cooling period feature on our Baiduri b.Digital Personal web and mobile app to prevent unauthorised access.

Click here for more information.

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