BAIDURI BANK NAMED BEST RETAIL BANK IN BRUNEI AT TAB GLOBAL EXCELLENCE IN RETAIL FINANCE AWARDS 2026

15 May 2026

Baiduri Bank has been named Best Retail Bank in Brunei at the TAB Global Excellence in Retail Finance Awards 2026, recognising the Bank’s continued progress in strengthening its retail franchise through disciplined growth, digital innovation, and a customer-first approach anchored on financial wellness.

According to the award citation, the Bank demonstrated strong retail growth, supported by stable deposits, wealth progression and deep digital engagement. These outcomes were driven by a shift towards advisory-led banking and the launch of the Bank’s Financial Wellness Centre, positioning Baiduri Bank as a leader in financial empowerment.

Speaking about the award win, Ti Eng Hui, Chief Executive Officer of Baiduri Bank, said: “Recognition like this reflects the consistency of our long-term strategy and the discipline behind how we continue to strengthen the Bank. Over the past few years, we’ve focused on strengthening our foundations, from our core platform and digital capabilities to how we support customers as their needs change. To see that recognised at a regional level is very encouraging, and it’s a strong affirmation of the work our teams do every day. We’re grateful for the trust our customers place in us, and this recognition motivates us to keep raising the standard of retail banking in Brunei.”

Key initiatives contributing to this recognition include the continued enhancement of Emmi, the Bank’s Generative AI powered chatbot, which supports faster query resolution and easier access to essential banking services across digital channels, including WhatsApp. The Bank has also expanded its digital payments ecosystem through Baiduri Tap2Pay, enabling merchants, particularly SMEs and microbusinesses, to accept contactless payments using NFC enabled smartphones without additional hardware.

The TAB Global Excellence in Retail Finance Awards benchmark financial institutions against global peers, recognising excellence in retail banking performance, digital engagement and strategic execution.

For more information on Baiduri Bank, customers may visit www.baiduri.com or follow the Bank’s social media channels.

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Important update
19 September 2023

We would like to inform you that with effect from 31 October 2023, Business i-Banking service will no longer be operational, and this will be replaced with our new Baiduri b.Digital Business service.

If your company has not transitioned to b.Digital Business, please ensure that every existing user provides the following by 8 October 2023 through the Business i-Banking Inbox:

User’s full name
User’s valid Identification Card (IC) or Passport
User’s mobile number
User's company assigned email address (General company email is not accepted e.g., [email protected])

Alternatively, you can complete the b.Digital Business Amendment Form and submit the form(s) directly to Baiduri Digital Hub, Ground Level, Baiduri Bank Headquarters.

Every user will receive a notification email at their registered email address, once they have been migrated and activated on the b.Digital Business service.

Companies who have not moved to b.Digital Business after 31 October 2023 can re-apply as a new subscriber to the b.Digital Business service. This will require additional documentations to be submitted as part of the application. Refer “Required Documents” here.

Important notice: Our Business i-Banking service will be deactivated soon. To ensure continued access and a smooth transition to the new Baiduri b.Digital Business, please provide your full name, IC, email address and mobile number via Business i-Banking Inbox. If we do not receive updated details from all authorised users, your company will not be migrated to the new platform and a fresh application will be required. For assistance, contact us at [email protected] or call 2268 637/8/9 during business hours. Thank you for your cooperation.

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