Baiduri Bank Prepared For Covid-19: Measures To Protect Customers And Staff
13 March 2020

Bandar Seri Begawan, 13 March 2020 – In light of the COVID-19 situation in Brunei Darussalam, Baiduri Bank has taken a number of precautionary measures to ensure the health of safety of its customers and staff and to ensure that the bank is still able to serve its customers.

Per the Ministry of Health guidelines, the public are advised to avoid crowded areas and bank branches can become crowded during busy periods. Baiduri Bank Group has a wide range of channels available to customers to conduct their banking such as b.Digital Personal available as a web version or a mobile app featuring a range of services suitable for everyday banking needs, a Baiduri Finance mobile app as well as 54 ATMs located throughout Brunei with plans to add more machines.

Baiduri Bank has also implemented a number of measures in creating a safe environment for its staff and customers. Among them include the increased frequency in the sanitization of our offices and customer touch points, providing hand sanitizers for the staff and customer use as well as conducting temperature checks at all Baiduri Bank branches.

The Bank will continue to monitor the situation [COVID-19]. Baiduri Bank has had contingency plans in place to prepare for an event such as this and has been executed accordingly to ensure that it operates with minimal disruption.

The Bank is also adhering to the guidelines as set out by the Ministry of Health. The Bank would like to remind its customers that the Ministry of Health regularly provides updates regarding the COVID-19 situation and should be viewed as the main source of updates.

For any further enquiries regarding Baiduri Bank, the public can contact the 24-hour Baiduri Bank Customer Helpline at 2449 666 or via social media by following @baiduribank.


Contact our customer support team if you have any further questions. We are here to help you.

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*Note: We are currently rolling out our new online business banking service, Baiduri b.Digital Business to existing customers in phases. For users who have not yet received their new login credentials, please continue to access the Business i-Banking service for your online banking needs. For more information, please contact us at [email protected] or call 2268 637/8/9 during business hours.

Important notice: Our Business i-Banking service will be deactivated soon. To ensure continued access and a smooth transition to the new Baiduri b.Digital Business, please provide your full name, IC, email address and mobile number via Business i-Banking Inbox. If we do not receive updated details from all authorised users, your company will not be migrated to the new platform and a fresh application will be required. For assistance, contact us at [email protected] or call 2268 637/8/9 during business hours. Thank you for your cooperation.
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