From 1 April 2024, we have implemented new updates to our Privacy Policy
Baiduri Bank Prepared For Covid-19: Measures To Protect Customers And Staff
13 March 2020

Bandar Seri Begawan, 13 March 2020 – In light of the COVID-19 situation in Brunei Darussalam, Baiduri Bank has taken a number of precautionary measures to ensure the health of safety of its customers and staff and to ensure that the bank is still able to serve its customers.

Per the Ministry of Health guidelines, the public are advised to avoid crowded areas and bank branches can become crowded during busy periods. Baiduri Bank Group has a wide range of channels available to customers to conduct their banking such as b.Digital Personal available as a web version or a mobile app featuring a range of services suitable for everyday banking needs, a Baiduri Finance mobile app as well as 54 ATMs located throughout Brunei with plans to add more machines.

Baiduri Bank has also implemented a number of measures in creating a safe environment for its staff and customers. Among them include the increased frequency in the sanitization of our offices and customer touch points, providing hand sanitizers for the staff and customer use as well as conducting temperature checks at all Baiduri Bank branches.

The Bank will continue to monitor the situation [COVID-19]. Baiduri Bank has had contingency plans in place to prepare for an event such as this and has been executed accordingly to ensure that it operates with minimal disruption.

The Bank is also adhering to the guidelines as set out by the Ministry of Health. The Bank would like to remind its customers that the Ministry of Health regularly provides updates regarding the COVID-19 situation and should be viewed as the main source of updates.

For any further enquiries regarding Baiduri Bank, the public can contact the 24-hour Baiduri Bank Customer Helpline at 2449 666 or via social media by following @baiduribank.

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Important update
19 September 2023

We would like to inform you that with effect from 31 October 2023, Business i-Banking service will no longer be operational, and this will be replaced with our new Baiduri b.Digital Business service.

If your company has not transitioned to b.Digital Business, please ensure that every existing user provides the following by 8 October 2023 through the Business i-Banking Inbox:
  • User’s full name
  • User’s valid Identification Card (IC) or Passport
  • User’s mobile number
  • User's company assigned email address (General company email is not accepted e.g., [email protected])

Alternatively, you can complete the b.Digital Business Amendment Form and submit the form(s) directly to Baiduri Digital Hub, Ground Level, Baiduri Bank Headquarters.

Every user will receive a notification email at their registered email address, once they have been migrated and activated on the b.Digital Business service.

Companies who have not moved to b.Digital Business after 31 October 2023 can re-apply as a new subscriber to the b.Digital Business service. This will require additional documentations to be submitted as part of the application. Refer “Required Documents” here.

Important notice: Our Business i-Banking service will be deactivated soon. To ensure continued access and a smooth transition to the new Baiduri b.Digital Business, please provide your full name, IC, email address and mobile number via Business i-Banking Inbox. If we do not receive updated details from all authorised users, your company will not be migrated to the new platform and a fresh application will be required. For assistance, contact us at [email protected] or call 2268 637/8/9 during business hours. Thank you for your cooperation.

To strengthen our online security measures, effective 8 January 2024, we will introduce the cooling period feature on our Baiduri b.Digital Personal web and mobile app to prevent unauthorised access.

Click here for more information.

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