25 September 2021

During the recent Asian Banking & Finance Retail Banking Awards 2021, Baiduri Bank was named the Domestic Retail Bank of the Year for Brunei for the ninth consecutive year, while its brand refresh campaign was awarded the Marketing & Brand Initiative of the Year for Brunei. In light of the pandemic, no physical awards presentation was held.

In a press release issued by Asian Banking & Finance, Tim Charlton, Publisher of Asian Banking & Finance magazine said, “Financial institutions that didn’t back down from the challenge and have adapted amidst the crisis have proved to be on the top of the industry. Asian Banking & Finance awards aim to recognise these exceptional firms and challenge them to provide top-tier products and services to their clients as we continue to move forward into the new normal.”

Speaking on this achievement, Ti Eng Hui, Chief Executive Officer of Baiduri Bank said, “We are humbled by the recognition of our efforts, particularly how our investments in technology, infrastructure, people and other strategic initiatives have enabled us to better serve our customers and the wider community, despite the challenges brought about by the COVID-19 pandemic.”

During a video interview with Simon Hyett, Contributing Editor of Asian Banking & Finance magazine, Lim Kian Chiong, Head of Retail Banking, Baiduri Bank spoke on the Bank’s achievements over the last year. “Among the key highlights over the last 12 months, the biggest change the Bank went through was the relocation to a new headquarters which brought with it a larger and more conducive space for banking as well as much enhanced customer experience.” He elaborated that with the new headquarters came a slew of advancements such as a digital queuing system, a more spacious Baiduri Prestige Centre as well as a new café-banking experience with an onsite café (b.Cafe) where customers can relax whilst waiting to be served, or have a chat with their financial planner over coffee.”

When speaking on the Marketing & Brand Initiative of the Year award, Kian Chiong said, “Our refreshed brand campaign was launched in September 2020 after a year-long journey of planning, research and extensive assessment which introduced a new look, new colours and new set of core values. These values gave us a clear direction, a shared purpose and inspired us to deliver our promise to the customers.” These values underpin the Bank’s new Vision and Mission as it pledges to co-create a sustainable future for diverse segments of the society.

In ending the interview, he thanked the Bank’s customers, partners and stakeholders for their loyalty and support over the last year in the face of the pandemic. “It is because of their unwavering support that we have been able to achieve these accolades over the years.”

Since 2006, the Asian Banking & Finance (ABF) magazine has been honouring and recognising the best of the best in the Banking and Finance industry in Asia.

The ABF Retail Banking Awards honours outstanding banks that have introduced groundbreaking retail banking products and services that proved to be industry game changers. This year’s nominations were judged by a panel consisting of prominent industry leaders from Ernst and Young, Deloitte, PwC and KPMG International.


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Important update
19 September 2023

We would like to inform you that with effect from 31 October 2023, Business i-Banking service will no longer be operational, and this will be replaced with our new Baiduri b.Digital Business service.

If your company has not transitioned to b.Digital Business, please ensure that every existing user provides the following by 8 October 2023 through the Business i-Banking Inbox:
  • User’s full name
  • User’s valid Identification Card (IC) or Passport
  • User’s mobile number
  • User's company assigned email address (General company email is not accepted e.g., [email protected])

Alternatively, you can complete the b.Digital Business Amendment Form and submit the form(s) directly to Baiduri Digital Hub, Ground Level, Baiduri Bank Headquarters.

Every user will receive a notification email at their registered email address, once they have been migrated and activated on the b.Digital Business service.

Companies who have not moved to b.Digital Business after 31 October 2023 can re-apply as a new subscriber to the b.Digital Business service. This will require additional documentations to be submitted as part of the application. Refer “Required Documents” here.

Important notice: Our Business i-Banking service will be deactivated soon. To ensure continued access and a smooth transition to the new Baiduri b.Digital Business, please provide your full name, IC, email address and mobile number via Business i-Banking Inbox. If we do not receive updated details from all authorised users, your company will not be migrated to the new platform and a fresh application will be required. For assistance, contact us at [email protected] or call 2268 637/8/9 during business hours. Thank you for your cooperation.

Important notice: We have updated the Baiduri b.Digital Personal mobile app on 21 August 2023.

If you have not logged in to your mobile app lately, you will be required to update the app when you open it.

If you have updated the app but have forgotten what your User ID is, you can retrieve it via one of the following:
• Visit Digital Hub at ground level, Baiduri Bank Headquarters
• Visit your nearest Baiduri Bank branch
• Call our 24-hour Customer Helpline at 2449666

If you have forgotten your password, you can reset it through the Baiduri b.Digital Personal web platform through the “Forgot Password” feature.

If you need further assistance, click here for a guide.
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