BAIDURI BANK RECOGNISED AS BEST RETAIL BANK IN BRUNEI 2025 AT THE EXCELLENCE IN RETAIL FINANCIAL SERVICES INTERNATIONAL AWARDS

21 February 2025

Baiduri Bank has been named Best Retail Bank in Brunei for 2025 for the third time at the Global Excellence In Retail Finance Awards 2025, by The Asian Banker. Held at The Westin, Tokyo, Japan, the award ceremony took place alongside the Japan Banking Innovation Conference 2025, bringing together leading financial institutions from across the region. Ti Eng Hui, Chief Executive Officer of Baiduri Bank, was present to receive the award on behalf of the Bank.

The Asian Banker recognised Baiduri Bank for its market leadership, innovation, and strong financial performance, highlighting its advancements in digital banking adoption, AI-driven risk management, and customer engagement. The Bank’s ongoing transition to a cloud-based core banking system aims to further improve operational efficiency. With 87% digital adoption, Baiduri Bank continues to expand its reach while leveraging AI-powered credit decisioning to enhance risk management and lending efficiency.

Commenting on Baiduri Bank’s win, The Asian Banker stated:
"Baiduri Bank has successfully undergone the stringent evaluation process of the TAB Global Excellence in Retail Finance Awards 2025. This recognition reflects the vision and execution of market-leading retail finance propositions consistently demonstrated by Baiduri Bank. The institution has achieved exceptional financial performance, market leadership, and innovation in delivering excellent customer value and sustainable growth, outperforming local peers."

Baiduri Bank’s commitment to customer-centric growth has been a key factor in its continued success. Over the past year, the Bank has introduced the Home Loan Centre to simplify the home financing process, launched Tap2Pay solutions to support businesses transitioning to digital payments, and implemented stronger fraud protection measures, including a cooling-off period —the first of its kind in Brunei – as part of its ongoing efforts to promote safer online banking practice.

The Bank has also maintained a strong financial position, retaining its A-/A-2 credit rating with a Stable Outlook from S&P Global Ratings for the third consecutive year. This reflects its solid capitalisation, prudent risk management, and continued commitment to delivering sustainable growth.

Speaking on the award, Ti Eng Hui, CEO of Baiduri Bank, said:
"Receiving this award for the third consecutive year is an honour and a testament to the dedication of the Baiduri Bank team. Their commitment to innovation, service excellence, and financial strength continues to drive the Bank forward. This achievement also reflects the trust of our customers and partners, inspiring us to keep evolving and delivering better banking experiences. As the industry changes, Baiduri Bank remains focused on embracing new technology and providing innovative, customer-focused financial solutions. This award is a shared success, and we look forward to building on this momentum together."

The Excellence in Retail Financial Services International Awards, organised by The Asian Banker, is one of the most rigorous and prestigious industry recognitions globally, celebrating financial institutions that demonstrate excellence in innovation, execution, and market leadership.

For more information on Baiduri Bank, visit our website www.baiduri.com or follow us on social media.

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Important update
19 September 2023

We would like to inform you that with effect from 31 October 2023, Business i-Banking service will no longer be operational, and this will be replaced with our new Baiduri b.Digital Business service.

If your company has not transitioned to b.Digital Business, please ensure that every existing user provides the following by 8 October 2023 through the Business i-Banking Inbox:

User’s full name
User’s valid Identification Card (IC) or Passport
User’s mobile number
User's company assigned email address (General company email is not accepted e.g., [email protected])

Alternatively, you can complete the b.Digital Business Amendment Form and submit the form(s) directly to Baiduri Digital Hub, Ground Level, Baiduri Bank Headquarters.

Every user will receive a notification email at their registered email address, once they have been migrated and activated on the b.Digital Business service.

Companies who have not moved to b.Digital Business after 31 October 2023 can re-apply as a new subscriber to the b.Digital Business service. This will require additional documentations to be submitted as part of the application. Refer “Required Documents” here.

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