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Baiduri Bank Unveils Brand New Digital Banking And Lifestyle Platform
12 March 2020

Bandar Seri Begawan, 12 March 2020 – With the objective to enhance customer experience and engagement, Baiduri Bank has unveiled a brand new digital banking and lifestyle platform with the launch of the Baiduri b.Digital Personal, available in both mobile app and web versions.

Aptly named Baiduri b.Digital, the new platform embodies the phrase ‘be digital’ and is designed to give users a brand-new digital experience.

The app comes with an improved user interface (UI) that is optimized for one-handed use. With just a tap of their thumb, or a swipe of their finger, customers can easily perform a wide range of tasks such as paying bills, purchasing top-ups, setting up standing instructions and viewing their accounts or statements directly from their mobile devices.

In addition to the improved layout and features, the app also provides the option of biometric login through facial recognition or fingerprint for a faster and more seamless login process. Additionally, the optional ‘Quick Balance’ feature allows customers to view a specified account balance with a simple swipe without the need to log in.

Authenticating payments is easier and more secure with the new mobile app. When customers make online transactions, the app generates a secure code through its ‘Soft Token’ feature. This feature doesn’t require any network connection or physical token which makes authenticating transactions easier whether customers are at home or overseas.

An exciting new feature is the Lifestyle Offers section that carries ongoing promotions, and Baiduri card exclusives. In addition, the app version has an e-coupon function where users can purchase and share e-coupons without the need to access a separate app.

The web version has the ‘Savings Goal’ function that allows the user to set a savings goal and monitor progress. These financial planning tools seamlessly integrates banking into the everyday lives of customers, thus enabling a digital lifestyle with improved speed and accessibility to a multitude of services.

The web version has the ‘Savings Goal’ function that allows the user to set a savings goal and monitor progress. These financial planning tools seamlessly integrates banking into the everyday lives of customers, thus enabling a digital lifestyle with improved speed and accessibility to a multitude of services.

The mobile app is just the first step in the wave of digital innovation offerings planned by the Bank. Through collaborations with FinTech companies and startups, the Bank hopes to use this digital banking platform to develop and offer innovative banking and financial solutions in the future.

Customers will enjoy more convenience, greater mobility, faster and safe way to transact on their mobile phones, laptops or whatever devices of their choice. In the process, customers are empowered to decide how, wherever and whenever they want to conduct their banking needs.

Mr Ti Eng Hui, CEO of Baiduri Bank, said, “The introduction of b.Digital Personal is a very important milestone in our digital journey. It is part of Baiduri’s overall transformation drive and the beginning of a digital journey which we hope, will improve customer experience, starting from b.Digital Personal for individual customers, and followed in the near future with our b.Digital Business for our Corporate and Business customers.”

“We have always been in the forefront of innovation – developing new and cutting-edge products and services to give our customers a high level of satisfaction. We believe that technology is an enabler not a destination in itself. Through technology, we hope to deepen our relationship and engagement with our customers”, added Mr Ti.

Baiduri’s new digital banking platform aligns well with the country’s Smart Nation initiative and AMBD’s Digital Payment Roadmap 2019-2025 for moving Brunei towards a ‘digital payment nation’. It also supports the Financial Sector Blueprint 2016-2025 for achieving the nation’s Vision 2035 of a more dynamic and sustainable economy.

The launch of the new Baiduri b.Digital Personal demonstrates Baiduri Bank’s continued commitment to innovations in customer experience. Among other initiatives, the Bank recently partnered with Datastream Digital Sdn Bhd (DST) to develop a soon to be released e-wallet which will enable payments for goods and services both locally and internationally via mobile phones.

As part of the launch campaign of the brand-new platform, Baiduri Bank is also rewarding its customers by holding a lucky draw competition. Customers who use the platform to perform banking transactions such as paying their bills or making fund transfers stand a chance to win attractive prizes.

The Baiduri b.Digital Personal mobile app is available for download on both the App Store and Google Play Store. More information, including video tutorials and FAQs are available on Baiduri’s website via

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Important update
19 September 2023

We would like to inform you that with effect from 31 October 2023, Business i-Banking service will no longer be operational, and this will be replaced with our new Baiduri b.Digital Business service.

If your company has not transitioned to b.Digital Business, please ensure that every existing user provides the following by 8 October 2023 through the Business i-Banking Inbox:
  • User’s full name
  • User’s valid Identification Card (IC) or Passport
  • User’s mobile number
  • User's company assigned email address (General company email is not accepted e.g., [email protected])

Alternatively, you can complete the b.Digital Business Amendment Form and submit the form(s) directly to Baiduri Digital Hub, Ground Level, Baiduri Bank Headquarters.

Every user will receive a notification email at their registered email address, once they have been migrated and activated on the b.Digital Business service.

Companies who have not moved to b.Digital Business after 31 October 2023 can re-apply as a new subscriber to the b.Digital Business service. This will require additional documentations to be submitted as part of the application. Refer “Required Documents” here.

Important notice: Our Business i-Banking service will be deactivated soon. To ensure continued access and a smooth transition to the new Baiduri b.Digital Business, please provide your full name, IC, email address and mobile number via Business i-Banking Inbox. If we do not receive updated details from all authorised users, your company will not be migrated to the new platform and a fresh application will be required. For assistance, contact us at [email protected] or call 2268 637/8/9 during business hours. Thank you for your cooperation.

To strengthen our online security measures, effective 8 January 2024, we will introduce the cooling period feature on our Baiduri b.Digital Personal web and mobile app to prevent unauthorised access.

Click here for more information.

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