From 1 April 2024, we have implemented new updates to our Privacy Policy
30 January 2021

Baiduri Bank achieved yet another milestone when it was awarded the Best Mobile Banking App award for the first time in the World Finance Digital Banking Awards 2020.

The award was in recognition of the all-new digital banking platform, Baiduri b.Digital Personal, in March last year.

According to World Finance, the banking industry grappled with unheard-of disruption in 2020 due to the COVID-19 pandemic, among others. The affect of the pandemic drove many banks to rethink and reprioritise, accelerating the drive towards contactless banking.

During an interview with World Finance, the Bank highlighted that there has been over 40% increase in active user base since the launch of the Baiduri b.Digital Personal platform. “The increased uptake can be attributed to the ease-of-use as a result of enhanced user interface and the introduction of new features to provide a more seamless banking experience,” said Goh Wen Feng, Head of Digital Banking.

Among the new features, Baiduri b.Digital Personal app incorporates a unique digital security token eliminating the need for a physical PIN-generating token making Baiduri Bank the first bank in Brunei to introduce this feature. The app also incorporates optional biometric login, the ability to register and add beneficiaries directly through the app as well as value-added features such as financial calculators (Loan Calculator, Retirement Calculator and Risk Profiling Tools) to provide an enhanced customer experience

He further elaborated, “While the app allows for a simpler banking experience, we will always maintain our user’s data and protection as the utmost priority.” Late last year, Baiduri Bank was certified to PCI-DSS Version 3.2.1, the latest international standard in cardholder data protection.

According to Ng Yick Wei, Head of Group Strategic Marketing and Communications, “The Bank also rolled out an intensive marketing campaign to highlight the new features as well as tutorials for users to quickly and easily acclimatize to the new platform.”

Ti Eng Hui, CEO of Baiduri Bank said, “The introduction of Baiduri b.Digital Personal is part of our digital transformation drive and the beginning of a journey which we hope will elevate the overall customer experience. We strongly believe in the role of technology as an enabler, but that, on its own, is not enough. Maintaining the human touch is still critical to providing personalised financial services. What we seek to create is the right balance between human interaction and digital experiences to help our customers achieve the desired financial outcomes.”

Since the launch of Baiduri b.Digital Personal, Baiduri Bank has seen over 40% increase in the average monthly transaction volume on the platform when compared to 2019.

Earlier this year, Baiduri Bank received two other international awards, the ‘Best Banking Group for 2021’ and ‘Best in Corporate Governance & CSR’ by the International Investor, a UK-based online publication.

For more information and a full list of features for Baiduri b.Digital Personal, visit the Bank’s website at Baiduri b.Digital Personal app is available for download on the App Store and Google Play Store.

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Important update
19 September 2023

We would like to inform you that with effect from 31 October 2023, Business i-Banking service will no longer be operational, and this will be replaced with our new Baiduri b.Digital Business service.

If your company has not transitioned to b.Digital Business, please ensure that every existing user provides the following by 8 October 2023 through the Business i-Banking Inbox:
  • User’s full name
  • User’s valid Identification Card (IC) or Passport
  • User’s mobile number
  • User's company assigned email address (General company email is not accepted e.g., [email protected])

Alternatively, you can complete the b.Digital Business Amendment Form and submit the form(s) directly to Baiduri Digital Hub, Ground Level, Baiduri Bank Headquarters.

Every user will receive a notification email at their registered email address, once they have been migrated and activated on the b.Digital Business service.

Companies who have not moved to b.Digital Business after 31 October 2023 can re-apply as a new subscriber to the b.Digital Business service. This will require additional documentations to be submitted as part of the application. Refer “Required Documents” here.

Important notice: Our Business i-Banking service will be deactivated soon. To ensure continued access and a smooth transition to the new Baiduri b.Digital Business, please provide your full name, IC, email address and mobile number via Business i-Banking Inbox. If we do not receive updated details from all authorised users, your company will not be migrated to the new platform and a fresh application will be required. For assistance, contact us at [email protected] or call 2268 637/8/9 during business hours. Thank you for your cooperation.

To strengthen our online security measures, effective 8 January 2024, we will introduce the cooling period feature on our Baiduri b.Digital Personal web and mobile app to prevent unauthorised access.

Click here for more information.

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