Notice
Reduced fee for ACH (Automated Clearing House) or Direct Credit for transactions processed through Baiduri b.Digital Personal or Business effective 1 January 2024.

Baiduri Bank Sendirian Berhad and its subsidiaries, Baiduri Finance Berhad and Baiduri Capital Sendirian Berhad (collectively referred to as the “Group”) is committed to the highest standard of integrity, transparency and accountability in the conduct of its business and operations.

The Group has established its Group Whistleblowing Policy to provide a safe and confidential channel for reporting illegal, unethical or questionable practices.



What constitutes whistleblowing?

While there is no definitive list of what should be reported, examples of what types of concerns can be reported include, but are not limited to:

  • Criminal activities including corruption, bribery, fraud, theft, embezzlement, or dishonesty;
  • Forgery or alteration of any documents belonging to the Group or its customers;
  • Non-compliance with the Group’s policies, procedures, legal or regulatory requirements;
  • Misuse of position or confidential information, including insider trading or unauthorized disclosures;
  • Any financial irregularities, including misreporting of financial information or unauthorised transactions;
  • Discriminatory practices, including bullying and harassment;
  • Conflict of interest; or
  • Attempts to cover up any of the above concerns.



Who can raise a concern?

The Group encourages all stakeholders including employees, customers, vendors, and members of the public to report concerns in good faith, without fear of retaliation.


Who can be reported?

Reports may be made against any individual or party associated with the Group. This includes, but is not limited to:

  • Directors, Senior Management and employees;
  • Agents, contractors, subcontractors;
  • Vendors, suppliers, and service providers; and
  • Consultants and any other individuals performing services for or on behalf of the Group


Reporting channels

Whistleblowers are encouraged to complete the Group Whistleblowing Disclosure Form and submit it through one of the following channels:

  • Email: [email protected]; or
  • Post or hand-delivered in a sealed envelope marked “Strictly Confidential and to be opened by recipient only” and addressed to:

Whistleblowing Officer
CEO Office
Baiduri Bank Headquarters,
1 Jalan Gadong
Bandar Seri Begawan BA1511
Brunei Darussalam

To facilitate an effective investigation, whistleblowers are encouraged to include their name and contact details to assist where further follow-up is needed or obtain additional information for the purposes of investigation.

Whistleblowers will receive an acknowledgment email from the Whistleblowing Officer confirming receipt of their concerns. The Whistleblowing Officer will undertake a preliminary review and notify the concern to the Group Audit Committee or the Baiduri Finance Audit Committee.



Confidentiality and non-retaliation

All whistleblowing concerns are treated with utmost confidentiality. The Group is committed to ensuring that individuals who raise concerns in good faith are protected from retaliation, harassment, or any form of adverse treatment.


Get in touch
We are here to help you. Contact our customer support team if you have any further questions. Here are ways you can get in touch with us.

Subscribe to our newsletter

* indicates required
I am interested in
Baiduri Bank © 2025 All rights reserved.
You are about to enter a third party website & Baiduri Bank Group's privacy policy will cease to apply.
Baiduri Bank Group makes no warranties as to the status of this link or information contained in the website you are about to access.

Do you wish to proceed?
Click to login to our user-friendly online banking sites.
Please select one of the below

Important update
19 September 2023

We would like to inform you that with effect from 31 October 2023, Business i-Banking service will no longer be operational, and this will be replaced with our new Baiduri b.Digital Business service.

If your company has not transitioned to b.Digital Business, please ensure that every existing user provides the following by 8 October 2023 through the Business i-Banking Inbox:
  • User’s full name
  • User’s valid Identification Card (IC) or Passport
  • User’s mobile number
  • User's company assigned email address (General company email is not accepted e.g., [email protected])

Alternatively, you can complete the b.Digital Business Amendment Form and submit the form(s) directly to Baiduri Digital Hub, Ground Level, Baiduri Bank Headquarters.

Every user will receive a notification email at their registered email address, once they have been migrated and activated on the b.Digital Business service.

Companies who have not moved to b.Digital Business after 31 October 2023 can re-apply as a new subscriber to the b.Digital Business service. This will require additional documentations to be submitted as part of the application. Refer “Required Documents” here.

Important notice: Our Business i-Banking service will be deactivated soon. To ensure continued access and a smooth transition to the new Baiduri b.Digital Business, please provide your full name, IC, email address and mobile number via Business i-Banking Inbox. If we do not receive updated details from all authorised users, your company will not be migrated to the new platform and a fresh application will be required. For assistance, contact us at [email protected] or call 2268 637/8/9 during business hours. Thank you for your cooperation.

To strengthen our online security measures, effective 8 January 2024, we will introduce the cooling period feature on our Baiduri b.Digital Personal web and mobile app to prevent unauthorised access.

Click here for more information.

Ooops!
Generic Popup2