Discontinuation of Passbook Services - FAQs

Notice

Reduced fee for ACH (Automated Clearing House) or Direct Credit for transactions processed through Baiduri b.Digital Personal or Business effective 1 January 2024.

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When will passbook services be discontinued, and what happens to related fees?
Passbook services will be discontinued effective 1 September 2025. From this date:

Passbooks can no longer be used or updated.
All passbook-related fees, including the quarterly passbook service fee, will no longer apply.
Why are passbook services being discontinued?
This change is part of our sustainability efforts aimed at promoting paperless banking and offering customers more efficient, secure, and environmentally friendly banking solutions.
Can I still use my existing passbook after 1 September 2025? How can I check my account information?
No. Starting 1 September 2025, passbooks will no longer be updated. You can conveniently access your account information through the following channels:

Baiduri b.Digital Personal (web and mobile app) – for access to account balances and transaction history (up to 6 months).
eStatement via email – monthly statements delivered to your registered email at no charge.
ATM – for quick access to account balances (requires a Baiduri Debit Card).
Physical statements – available upon request at any Baiduri Bank branch. While fees may apply as per our General Tariffs, these fees will be waived until 31 October 2025 to support you during this transition.

To ensure uninterrupted access to your account, please make sure your contact details (including mobile number and email) are up-to-date with the Bank.
What if I don’t have digital access or a debit card?
If you’re not yet registered for Baiduri b.Digital Personal or don’t have a Baiduri Debit Card, please visit your nearest Baiduri Bank branch. Our staff will be happy to help you get started so you can continue to access your account securely after passbook services are discontinued.
Will my past transaction history be lost after the discontinuation?
No. The discontinuation of passbook services will not affect your account transaction history. All past transactions will continue to be available through our existing channels.
I find it difficult to access my eStatements. What can I do?
We understand that some customers may prefer non-digital ways of accessing their account information. While we encourage the use of our Baiduri b.Digital mobile app for viewing transactions and eStatements, our branch staff are available to guide you through the setup process and answer any questions.

If you do not use Baiduri b.Digital Personal or do not have an email address, please visit any Baiduri Bank branch to explore alternative arrangements for receiving your monthly statements. Fees for printed statement retrieval may be waived on a case-by-case basis where a valid reason is provided, subject to approval.
Who can I contact if I need help or have further questions?
If you need assistance or have any questions regarding the discontinuation of passbook services, please contact us through any of the following channels:

Email: [email protected]
24-hour Customer Helpline: +673 244 9666
Visit: Your nearest Baiduri Bank branch

Our team will be happy to assist you.

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Important update
19 September 2023

We would like to inform you that with effect from 31 October 2023, Business i-Banking service will no longer be operational, and this will be replaced with our new Baiduri b.Digital Business service.

If your company has not transitioned to b.Digital Business, please ensure that every existing user provides the following by 8 October 2023 through the Business i-Banking Inbox:

User’s full name
User’s valid Identification Card (IC) or Passport
User’s mobile number
User's company assigned email address (General company email is not accepted e.g., [email protected])

Alternatively, you can complete the b.Digital Business Amendment Form and submit the form(s) directly to Baiduri Digital Hub, Ground Level, Baiduri Bank Headquarters.

Every user will receive a notification email at their registered email address, once they have been migrated and activated on the b.Digital Business service.

Companies who have not moved to b.Digital Business after 31 October 2023 can re-apply as a new subscriber to the b.Digital Business service. This will require additional documentations to be submitted as part of the application. Refer “Required Documents” here.

Important notice: Our Business i-Banking service will be deactivated soon. To ensure continued access and a smooth transition to the new Baiduri b.Digital Business, please provide your full name, IC, email address and mobile number via Business i-Banking Inbox. If we do not receive updated details from all authorised users, your company will not be migrated to the new platform and a fresh application will be required. For assistance, contact us at [email protected] or call 2268 637/8/9 during business hours. Thank you for your cooperation.

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Proceed

To strengthen our online security measures, effective 8 January 2024, we will introduce the cooling period feature on our Baiduri b.Digital Personal web and mobile app to prevent unauthorised access.

Click here for more information.

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