Telegraphic Transfers - FAQs

Notice

With effect from 31 October 2023, the Business I-Banking service will be terminated and will be replaced by our new Baiduri b.Digital Business service. To help you with your transition, email us at [email protected].

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What is a Telegraphic Transfer?
Telegraphic Transfer (TT) is foreign currency remittance made via electronic means.
How long does it take for the beneficiary to receive my TT?
Within 3 working days.
How much is the charge to send a TT?
A. First - Cable Charges
If the TT is conducted over a Baiduri Bank Counter:

BND20.00 (for Banks in Brunei and other ASEAN countries, including Hong Kong)
Other countries – BND30.00

If the TT is conducted through b.Digital Personal or Business iBanking:

To ASEAN Countries and Hong Kong – BND10.00
Other countries – BND15.00

B. Second - Commission in-lieu of exchange (Foreign Currency remittance sent in same currency, inclusive of SGD)

Up to BND100,000 in eqv. 1/10%, min. BND10 in eqv.
Above BND100,000 in eqv. 1/32%, min. BND100 in eqv.

C. Third - Stamp Duty

Flat rate of BND0.10

From 01 May 2021, please take note of our revised Overseas Telegraphic Transfer Correspondent Charges.

For all charges to be paid by the sender, the charges in the table below will apply. These new fixed charges apply to ‘OUR’ tariffs only.

Currency
Amount
USD
BND45
JPY
0.05% of the remitted amount or minimum BND35
Other Currencies
BND35
Why did the beneficiary not receive the full amount I sent?
This is due to charges levied by the corresponding bank i.e. beneficiary’s bank. In order for the beneficiary to receive the full payment, the overseas charges will need to be borne by sender.
What can I do if the beneficiary claims he/she has not received the funds?
You can enquire on the status of your Telegraphic Transfers through b.Digital Personal (“Email to Bank”), our Customer Helpline 244 9666 or at your nearest Baiduri Bank branch.
What currency will the beneficiary receive the TT in?
The beneficiary will receive payment in currency specified by the sender. In some cases, the beneficiary’s bank will convert to beneficiary’s account currency if it does not match. It is advisable to check the beneficiary's account currency before sending TT to avoid TT being returned.

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Important update
19 September 2023

We would like to inform you that with effect from 31 October 2023, Business i-Banking service will no longer be operational, and this will be replaced with our new Baiduri b.Digital Business service.

If your company has not transitioned to b.Digital Business, please ensure that every existing user provides the following by 8 October 2023 through the Business i-Banking Inbox:

User’s full name
User’s valid Identification Card (IC) or Passport
User’s mobile number
User's company assigned email address (General company email is not accepted e.g., [email protected])

Alternatively, you can complete the b.Digital Business Amendment Form and submit the form(s) directly to Baiduri Digital Hub, Ground Level, Baiduri Bank Headquarters.

Every user will receive a notification email at their registered email address, once they have been migrated and activated on the b.Digital Business service.

Companies who have not moved to b.Digital Business after 31 October 2023 can re-apply as a new subscriber to the b.Digital Business service. This will require additional documentations to be submitted as part of the application. Refer “Required Documents” here.

Important notice: Our Business i-Banking service will be deactivated soon. To ensure continued access and a smooth transition to the new Baiduri b.Digital Business, please provide your full name, IC, email address and mobile number via Business i-Banking Inbox. If we do not receive updated details from all authorised users, your company will not be migrated to the new platform and a fresh application will be required. For assistance, contact us at [email protected] or call 2268 637/8/9 during business hours. Thank you for your cooperation.

I have read and understood the notice above.

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Important notice: We have updated the Baiduri b.Digital Personal mobile app on 21 August 2023.

If you have not logged in to your mobile app lately, you will be required to update the app when you open it.

If you have updated the app but have forgotten what your User ID is, you can retrieve it via one of the following:
• Visit Digital Hub at ground level, Baiduri Bank Headquarters
• Visit your nearest Baiduri Bank branch
• Call our 24-hour Customer Helpline at 2449666

If you have forgotten your password, you can reset it through the Baiduri b.Digital Personal web platform through the “Forgot Password” feature.

If you need further assistance, click here for a guide.

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