YOU ARE IN PERSONAL BANKING
Bring your current original valid government-issued photo identification along with your Western Union Gold Card and cash to cover your payment and fees. In the absence of a Brunei Identity Card, your original passport must be presented for sighting purpose.
Western Union, based on information from the Ministry of Finance (“MOF”), has rules on the sending limit and may enforce these rules anytime. So it is advisable to check your local Western Union agent for details. In other countries, you may send as much as you wish. However, for certain amounts to certain countries, you may be asked to provide additional information or documentation.
Western Union Money Transfer is available at all Baiduri Bank branches except for Kiulap. Branches are open from 9.00 am till 4.00pm (Monday to Friday) and Saturday 9:00am till 11:30a.m. The Mall and Supa Save branches are open from 11:00am to 5:30pm (Mon-Thurs and Saturday) and 2:30 pm to 5:30pm on Fridays. All branches are closed from 12:00pm till 2:00pm on Fridays.
If you have provided a valid mobile number at the point of transaction, you will receive an SMS notification from Western Union when your transfer has been processed or picked up. Alternatively, you can call the Western Union toll-free number 8014572 to enquire.
No. Remember to protect yourself and never send money to someone you do not know. If you suspect you have been scammed, contact us immediately at our 24-hour Customer Helpline at 244 9666.
Please get these details ready:
Simply locate the ‘Tracking’ link on the homepage of Western Union (https://www.westernunion.com/bn/en/home.html) website. Then type in the sender’s name and Money Transfer Control Number. We’ll then update you on the latest status of your money transfer.
Generally, money transfers are paid in cash. However, in some foreign countries, in some cases, we may use a money transfer cheque or pay-out card.
Yes. Some common scenarios include:
Being required to pay a fee before receiving a loan; Sweepstakes, prize, or lottery company representatives who tell you to transfer money to them in order to claim a prize you have won (there are many companies running fraudulent contests. They require you to transfer them money but give you nothing in return)
Unsolicited letters or e-mails from Nigeria or other foreign government officials requesting assistance to transfer funds from a foreign country into your bank account.
Telephone calls from the police claiming someone you know has been in an accident or arrested and money is needed.
Unsolicited letters or e-mails offering an unrealistic price for expensive or difficult to find items.
If you receive an e-mail from anyone claiming to be from Western Union and you are unsure about it, do not click on any links in the mail. This may be a "phishing" attempt to acquire sensitive information from you. Instead, immediately forward the suspicious mail to [email protected].
Western Union will never send you e-mails to ask for your user ID, password, or credit card details.
The ‘Test Question’ feature is designed for emergency situations where the receiver does not have proper identification (e.g., his or her wallet and identification have been stolen). It should never be used as additional security or to delay payment. In many places, we will pay the receiver whenever the receiver shows proper identification, even if he/she does not know the answer to the question.
No. Our business is to transfer funds from a sender to a receiver. When using our services, we caution you against sending money to strangers. It is the sender's responsibility to know the party to which the funds are being sent. Using a fictitious name or changing the receiver's name after the money transfer has been sent is not a guaranteed means of securing funds. If a receiver presents proper identification with the same name as on the money transfer, payment will be made.
We are not an escrow service, should not be used as an escrow service, and are currently not affiliated with any escrow services.
For online auctions, examine feedback about the seller carefully and know the warning signs associated with fraudulent auction sales. Most online auction sites have safety guidelines or FAQs that can help you identify potentially fraudulent sales. Be wary if the seller is using a free email address or insists on accepting only one form of payment. Report any suspicious activity and file non-delivery of goods complaints with the auction site through which you purchased the item.
Remember that Western Union never acts as a guarantor of an auction buyer or seller's performance.
Contact your government's Office of Consumer Affairs and police station if you are uncertain or suspicious of a telephone, mail, or e-mail solicitation.
If you feel you have been a fraud victim, you contact your local police immediately.
Always make sure you know who you are sending money to. If you are purchasing goods or services through Western Union, it is your responsibility to verify the legitimacy of the seller. We are not responsible for the quality or non-receipt of any goods or services.
Discontinue a call if a caller coaches you to respond to questions asked by Western Union.
Security is everyone's responsibility. Stay informed. Keep abreast of new fraud trends. Remember, if it seems too-good-to-be-true, it probably is.
GET IN TOUCH WITH US
Contact our customer support team if you have any further questions. We are here to help you.
A new change is coming
We will be introducing a new online business banking service, bringing new and improved features to enhance your experience with us. The new service will be rolled out to all customers in phases and our existing Baiduri Business i-Banking service will remain available to you, until such time you have been successfully migrated to the new service.
What you need to do now
To minimise any disruptions to the new service rollout, it is important that we have a record of the most current and valid details of all your existing Baiduri Business i-Banking user(s). This information is mandatory to allow your existing user(s) to proceed with first-time login to the new online business banking service.
*Note: We are currently rolling out our new online business banking service, Baiduri b.Digital Business to existing customers in phases. For users who have not yet received their new login credentials, please continue to access the Business i-Banking service for your online banking needs. For more information, please contact us at [email protected] or call 2268 637/8/9 during business hours.
Important notice: Our Business i-Banking service will be deactivated soon. To ensure continued access and a smooth transition to the new Baiduri b.Digital Business, please provide your full name, IC, email address and mobile number via Business i-Banking Inbox. If we do not receive updated details from all authorised users, your company will not be migrated to the new platform and a fresh application will be required. For assistance, contact us at [email protected] or call 2268 637/8/9 during business hours. Thank you for your cooperation.
