Remit Money

OVERVIEW

Remit money using Western Union Money Transfer Service to your loved ones at Baiduri Bank.

Key Features & Benefits

Fast

With Western Union®, money is received minutes¹ after being sent.

Convenient

Western Union® is located in over 200 countries and territories² with over 225,000 agent locations² around the world and can be found in most banks, post offices, railway stations and airports.

Reliable

Western Union® has offered money transfer services for over 150 years. Western Union® uses advanced technology and our unique worldwide computer network for immediate payout in over 200 countries and territories² around the world.

Safe

Each transfer can be tracked using a money transfer control number, ensuring that your money is paid out quickly and only to your receiver.

Receiver pays no fee

A one-time fee³is charged to the sender, with the full amount given to the receiver in an instant cash payout.

Easy

No bank account is required to send money through Western Union®.

¹Payment in minutes is subject to agent location, hours of operation and differences in time zones.

²In certain countries, the send money service is not available; customers can only receive money.

³In addition to the transfer fee, Western Union also profits from the exchange currencies.

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Sending Money
Receiving Money
Eligibility Criteria
Fees & Charges

Sending Money
Sending Money
How do I send money?

Visit your nearest Baiduri Bank.
Western Union Money Transfer is available at all Baiduri Bank branches except for Kiulap. Branches are open from 9.00 am till 4.00pm (Monday to Friday) and Saturday 9:00am till 11:30a.m. The Mall and Supa Save branches are open from 11:00am to 5:30pm (Mon-Thurs and Saturday) and 2:30 pm to 5:30pm on Fridays. All branches are closed from 12:00pm till 2:00pm on Fridays.
If you haven’t done so, complete the Bank’s Customer Information Form which will be provided by the Bank and submit along with your original valid government-issued photo identification.
Give the Agent your payment together with the necessary fees in cash.
The Agent will then give you a receipt and your Money Transfer Control Number (MTCN).
Put your signature on the receipt. Transaction is complete.

Relay the necessary information to your beneficiary, such as the sender’s name, amount sent, MTCN, and the country the money was sent from. In the case of Direct to Bank service to Philippines and Indonesia, the money will be transferred to the receiver’s bank account.

In case of a new receiver, please ask for the “New Instruction” form and fill in receiver information and the country of send.

You must be a Baiduri Bank customer to continue using Western Union services at our branches. You are not required to main an account with the Bank.

Click here for steps to register as a Baiduri Bank customer
1. Visit any Baiduri Bank branch
2. Complete the “Customer Information Form”
3. Present your original valid Brunei IC (for Bruneian residents) or original valid Brunei IC and passport (for foreign residents)
4. A Western Union Gold Card will be issued to you once your registration has been accepted.
Receiving Money
Receiving Money
How do I collect my money?

Visit your nearest Baiduri Bank.
Complete the ‘To Receive Money’ form and hand it to the Agent with your current original valid government-issued photo identification and Money Transfer Control Number.
You’ll be given a Receipt. Read through it thoroughly and then put your signature on it.
The Agent will then hand you the Receipt and your money.
In the case of Direct to Bank service to Philippines and Indonesia, the money will be transferred to the receiver’s bank account.

What do I need to bring in order to collect my money?
Please get these details ready:

The sender’s full name (that is, first, middle and last names).
The country where the money was sent.
The amount that was sent.
The Money Transfer Control Number (MTCN).
Your government-issued identification with photo.

How do I find out if my money is ready to be collected?
Simply locate the ‘Tracking’ link on the homepage of Western Union (https://www.westernunion.com/bn/en/home.html) website. Then type in the sender’s name and Money Transfer Control Number. We’ll then update you on the latest status of your money transfer.

Generally, money transfers are paid in cash. However, in some foreign countries, in some cases, we may use a money transfer cheque or pay-out card.
Eligibility Criteria
Eligibility Criteria
1. You must be a Baiduri Bank customer
2. You must hold a Western Union Gold Card.

Click here for steps to register as a Baiduri Bank customer
1. Visit any Baiduri Bank branch
2. Complete the “Customer Information Form”
3. Present your original valid Brunei IC (for Bruneian residents) or original valid Brunei IC and passport (for foreign residents)
4. A Western Union Gold Card will be issued to you once your registration has been accepted.
Fees & Charges

Fees & Charges
view our general tariffs

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Important update
19 September 2023

We would like to inform you that with effect from 31 October 2023, Business i-Banking service will no longer be operational, and this will be replaced with our new Baiduri b.Digital Business service.

If your company has not transitioned to b.Digital Business, please ensure that every existing user provides the following by 8 October 2023 through the Business i-Banking Inbox:

User’s full name
User’s valid Identification Card (IC) or Passport
User’s mobile number
User's company assigned email address (General company email is not accepted e.g., [email protected])

Alternatively, you can complete the b.Digital Business Amendment Form and submit the form(s) directly to Baiduri Digital Hub, Ground Level, Baiduri Bank Headquarters.

Every user will receive a notification email at their registered email address, once they have been migrated and activated on the b.Digital Business service.

Companies who have not moved to b.Digital Business after 31 October 2023 can re-apply as a new subscriber to the b.Digital Business service. This will require additional documentations to be submitted as part of the application. Refer “Required Documents” here.

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