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Remit Money

Send money to your loved ones quickly and securely wherever they are

OVERVIEW
Remit money using Western Union Money Transfer Service to your loved ones at Baiduri Bank.

Key Features & Benefits

1Payment in minutes is subject to agent location, hours of operation and differences in time zones.

2In certain countries, the send money service is not available; customers can only receive money.

3In addition to the transfer fee, Western Union also profits from the exchange currencies.

  • Sending Money
  • Receiving Money
  • Eligibility Criteria
  • Fees & Charges
  • Sending Money

    Sending Money

    How do I send money?

    1. Visit your nearest Baiduri Bank.
    2. Western Union Money Transfer is available at all Baiduri Bank branches except for Kiulap. Branches are open from 9.00 am till 4.00pm (Monday to Friday) and Saturday 9:00am till 11:30a.m. The Mall and Supa Save branches are open from 11:00am to 5:30pm (Mon-Thurs and Saturday) and 2:30 pm to 5:30pm on Fridays. All branches are closed from 12:00pm till 2:00pm on Fridays.
    3. If you haven’t done so, complete the Bank’s Customer Information Form which will be provided by the Bank and submit along with your original valid government-issued photo identification.
    4. Give the Agent your payment together with the necessary fees in cash. 
    5. The Agent will then give you a receipt and your Money Transfer Control Number (MTCN). 
    6. Put your signature on the receipt. Transaction is complete. 

    Relay the necessary information to your beneficiary, such as the sender’s name, amount sent, MTCN, and the country the money was sent from. In the case of Direct to Bank service to Philippines and Indonesia, the money will be transferred to the receiver’s bank account.

    In case of a new receiver, please ask for the “New Instruction” form and fill in receiver information and the country of send.

    You must be a Baiduri Bank customer to continue using Western Union services at our branches. You are not required to main an account with the Bank.

    • Click here for steps to register as a Baiduri Bank customer

      1. Visit any Baiduri Bank branch
      2. Complete the “Customer Information Form”
      3. Present your original valid Brunei IC (for Bruneian residents) or original valid Brunei IC and passport (for foreign residents)
      4. A Western Union Gold Card will be issued to you once your registration has been accepted.

  • Receiving Money

    Receiving Money

    How do I collect my money?

    1. Visit your nearest Baiduri Bank.
    2. Complete the ‘To Receive Money’ form and hand it to the Agent with your current original valid government-issued photo identification and Money Transfer Control Number. 
    3. You’ll be given a Receipt. Read through it thoroughly and then put your signature on it. 
    4. The Agent will then hand you the Receipt and your money. 
    5. In the case of Direct to Bank service to Philippines and Indonesia, the money will be transferred to the receiver’s bank account. 


    What do I need to bring in order to collect my money? 

    Please get these details ready:

    1. The sender’s full name (that is, first, middle and last names).
    2. The country where the money was sent. 
    3. The amount that was sent. 
    4. The Money Transfer Control Number (MTCN). 
    5. Your government-issued identification with photo. 



    How do I find out if my money is ready to be collected? 

    Simply locate the ‘Tracking’ link on the homepage of Western Union (https://www.westernunion.com/bn/en/home.html) website. Then type in the sender’s name and Money Transfer Control Number. We’ll then update you on the latest status of your money transfer.

    Generally, money transfers are paid in cash. However, in some foreign countries, in some cases, we may use a money transfer cheque or pay-out card.

  • Eligibility Criteria

    Eligibility Criteria

    1. You must be a Baiduri Bank customer
    2. You must hold a Western Union Gold Card.

    • Click here for steps to register as a Baiduri Bank customer

      1. Visit any Baiduri Bank branch
      2. Complete the “Customer Information Form”
      3. Present your original valid Brunei IC (for Bruneian residents) or original valid Brunei IC and passport (for foreign residents)
      4. A Western Union Gold Card will be issued to you once your registration has been accepted.

  • Fees & Charges
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Important update
19 September 2023

We would like to inform you that with effect from 31 October 2023, Business i-Banking service will no longer be operational, and this will be replaced with our new Baiduri b.Digital Business service.

If your company has not transitioned to b.Digital Business, please ensure that every existing user provides the following by 8 October 2023 through the Business i-Banking Inbox:
  • User’s full name
  • User’s valid Identification Card (IC) or Passport
  • User’s mobile number
  • User's company assigned email address (General company email is not accepted e.g., [email protected])

Alternatively, you can complete the b.Digital Business Amendment Form and submit the form(s) directly to Baiduri Digital Hub, Ground Level, Baiduri Bank Headquarters.

Every user will receive a notification email at their registered email address, once they have been migrated and activated on the b.Digital Business service.

Companies who have not moved to b.Digital Business after 31 October 2023 can re-apply as a new subscriber to the b.Digital Business service. This will require additional documentations to be submitted as part of the application. Refer “Required Documents” here.

Important notice: Our Business i-Banking service will be deactivated soon. To ensure continued access and a smooth transition to the new Baiduri b.Digital Business, please provide your full name, IC, email address and mobile number via Business i-Banking Inbox. If we do not receive updated details from all authorised users, your company will not be migrated to the new platform and a fresh application will be required. For assistance, contact us at [email protected] or call 2268 637/8/9 during business hours. Thank you for your cooperation.

Important notice: We have updated the Baiduri b.Digital Personal mobile app on 21 August 2023.

If you have not logged in to your mobile app lately, you will be required to update the app when you open it.

If you have updated the app but have forgotten what your User ID is, you can retrieve it via one of the following:
• Visit Digital Hub at ground level, Baiduri Bank Headquarters
• Visit your nearest Baiduri Bank branch
• Call our 24-hour Customer Helpline at 2449666

If you have forgotten your password, you can reset it through the Baiduri b.Digital Personal web platform through the “Forgot Password” feature.

If you need further assistance, click here for a guide.
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