YOU ARE IN PERSONAL BANKING
Register for Baiduri Qpay from now until 30 June 2023 and stand to win a BND10 reward. Find out more here.
KEY FEATURES AND BENEFITS
No, Baiduri Qpay will be linked to your existing Baiduri UnionPay Debit Card.
You need to have:
You must be a registered user of Baiduri b.Digital Personal mobile app, with a valid and active Baiduri UnionPay Debit Card. Additionally, your smartphone must not be illegally modified, jail broken or rooted, and the operating system of your smartphone must be at least 5.0 for Android or 9.0 for iOS. You also need to have a stable internet connection.
No, your Baiduri UnionPay Debit Card must be valid and active.
Baiduri Qpay can only be accessed via the Baiduri b.Digital Personal mobile app and there are two ways to do it:
(i) Logging in to your Baiduri b.Digital Personal account (“post login”)
(ii) Tapping on the Qpay logo on the home screen of Baiduri b.Digital Personal mobile app (“pre-login”)
1. Login to your Baiduri b.Digital Personal account via the app.
2. Select Baiduri Qpay > Add UnionPay Debit Card.
3. Select the UnionPay Debit Card you wish to link and tap Next.
4. Read the QR Payment Service Terms and Conditions. Tick the checkbox for acknowledgement and then tap Confirm.
5. Enter your mPIN and tap Next.
6. Card is successfully linked to Baiduri Qpay.
You may refer to our user guide for the detailed process.
1. Login to your Baiduri b.Digital Personal account via the app.
2. Select Baiduri Qpay > Remove UnionPay Debit Card.
3. Select the UnionPay Debit Card you wish to remove and tap Next.
4. Card is successfully removed from Baiduri Qpay.
You may refer to our user guide for a detailed process.
Yes. If you have more than one UnionPay Debit Card linked to Baiduri Qpay and you wish to change the default card for payment, simply follow the steps below:
1. Login to your Baiduri b.Digital Personal account via the app.
2. Select Baiduri Qpay > Set Default Debit Card.
3. Once your preferred UnionPay Debit Card is selected, tap to switch the toggle to green and then tap Next.
4. Default card is changed.
You may refer to our user guide for a detailed process.
No. Baiduri Qpay will only recognise a UnionPay Debit Card issued by Baiduri Bank.
For security reasons, you can only use Baiduri Qpay on one mobile device. If you wish to switch your mobile device, you will need to de-register Baiduri b.Digital Personal mobile app from your existing device and re-register it on your new device.
You can only register for one Baiduri Qpay account.
Activation is not required. However, upon registration you will be required to read and agree to the Terms and Conditions before you can start using Baiduri Qpay.
Yes, you may link a maximum of two Baiduri UnionPay Debit Cards to your Baiduri Qpay account.
No charges apply.
No, there is no dormant fee for Baiduri Qpay. However, dormant fees are applicable to your account linked to Baiduri Qpay. You can find out our tariffs here.
No, you just have to ensure that there are sufficient funds in the account linked to your Baiduri UnionPay Debit Card that is bound to Baiduri Qpay.
Yes, as long as you have a stable internet connection.
You can spend up to a maximum of BND1,000 per day or perform a maximum of 15 transactions per day. However, the limit for your Baiduri Qpay account will also be subject to the available balance in your account and/or the limit on your Baiduri UnionPay Debit Card selected for payment.
You can reset your mPIN through the ‘Forget mPIN’ function on Baiduri b.Digital Personal and follow through the prompts.
You will need to remove the Baiduri UnionPay Debit Card bound to your Baiduri Qpay account and re-link to your new Baiduri UnionPay Debit Card.
You can contact our 24-hour Customer Helpline at +673 2449666 or email [email protected] for assistance.
You can call our 24-hour Customer Helpline at +673 2449666 to inform that you have lost your mobile device and we will temporarily disable your Baiduri b.Digital Personal account. Once your Baiduri b.Digital Personal account is disabled, your Baiduri Qpay account will not be accessible.
There are two ways to use Baiduri Qpay to make payments:
(i) Present your generated QR code to a merchant for payment; or
(ii) Scan the QR code displayed by a merchant for payment
You may refer to our user guide for a detailed process.
Before confirming a payment, ensure that you check the amount to be paid and the merchant’s details.
If the network is lost or disconnected before a transaction is completed, the transaction will not be processed. However, it is highly recommended that you check your account transaction history to ensure no funds are deducted.
Successful transactions are immediately processed and debited from the account linked to your Baiduri UnionPay Debit Card. A successful payment page will be displayed on your screen.
Alternatively, you may check your Baiduri b.Digital Personal inbox for notifications relating to the use of Baiduri Qpay. You can also check the transaction history of the linked account to see if the charge is reflected.
Yes, you can view your transaction history via Baiduri b.Digital Personal.
You can show the successful transaction notification to the merchant for payment confirmation. Alternatively, the merchant should also check their account transaction details to confirm if payment has been received.
Any transaction made shall be between you and the merchant. If there is a discrepancy in the transaction details, please inform the merchant immediately. Any arrangements made between you and the merchant are based on the agreement between both parties and Baiduri Bank will not be liable to any losses incurred.
You may contact our 24-hour Customer Helpline at +673 2449666 or visit any Baiduri Bank branch to raise a dispute.
GET IN TOUCH WITH US
Contact our customer support team if you have any further questions. We are here to help you.
A new change is coming
We will be introducing a new online business banking service, bringing new and improved features to enhance your experience with us. The new service will be rolled out to all customers in phases and our existing Baiduri Business i-Banking service will remain available to you, until such time you have been successfully migrated to the new service.
What you need to do now
To minimise any disruptions to the new service rollout, it is important that we have a record of the most current and valid details of all your existing Baiduri Business i-Banking user(s). This information is mandatory to allow your existing user(s) to proceed with first-time login to the new online business banking service.
*Note: We are currently rolling out our new online business banking service, Baiduri b.Digital Business to existing customers in phases. For users who have not yet received their new login credentials, please continue to access the Business i-Banking service for your online banking needs. For more information, please contact us at [email protected] or call 2268 637/8/9 during business hours.
Important notice: Our Business i-Banking service will be deactivated soon. To ensure continued access and a smooth transition to the new Baiduri b.Digital Business, please provide your full name, IC, email address and mobile number via Business i-Banking Inbox. If we do not receive updated details from all authorised users, your company will not be migrated to the new platform and a fresh application will be required. For assistance, contact us at [email protected] or call 2268 637/8/9 during business hours. Thank you for your cooperation.
