With effect from 31 October 2023, the Business I-Banking service will be terminated and will be replaced by our new Baiduri b.Digital Business service. To help you with your transition, email us at [email protected].
“I went shopping and became a victim of card fraud”
Follow Sarah's encounter with fraudulent transactions on her credit card - a cautionary tale, reminding everyone to remain vigilant while engaging in online activities.
A story of Sarah
Once upon a time, there lived a young woman named Sarah. Sarah loved shopping, especially online, where she could browse through a wide array of products from the comfort of her home.
One sunny afternoon, Sarah decided to treat herself to some new clothes and accessories. She eagerly went on Instagram and found a few random websites and began adding items to her cart. Excited about her purchases, she proceeded to the checkout and entered her card details to complete the transaction.

However, to her dismay, Sarah soon discovered that her card had been used for several unauthorized transactions that she had not initiated. Panic-stricken, she quickly realized that she had fallen victim to credit card fraud.

Unfortunately, this is a very common story not only happening to Sarah, but to so many out there.

In today's digital age, online shopping has become a convenient and popular way to buy goods and services. However, with this convenience comes the need for caution and vigilance to ensure a safe and secure shopping experience.
Did you know one way to enhance online shopping security is by ensuring that you are shopping on 3D secure websites?
What are 3D Secure Websites?
3D Secure websites are online platforms that provide an extra layer of security for online transactions. The "3D" stands for Three Domain Secure, and it's a technology developed by major card networks like Visa, Mastercard and UnionPay to authenticate the cardholder's identity during online transactions. This additional security step helps prevent unauthorized use of your payment card for online purchases.

Why 3D Secure Websites are Safer
  • Protection Against Fraud: 3D secure websites help protect you from unauthorized transactions and reduce the risk of fraud.
  • Enhanced Security: By requiring an additional password or biometric authentication, these websites add an extra barrier against unauthorized use of your payment card.
  • Peace of Mind: Knowing that your online transactions are backed by an additional layer of security can provide peace of mind while shopping online.

How to Identify 3D Secure Websites
  • Look for Verified by Visa, Mastercard SecureCode or UnionPay SecurePay: When you're about to make a payment on a website, check for logos or mentions of "Verified by Visa", "Mastercard SecureCode" or or “UnionPay SecurePay”. These indicate that the website is 3D secure.
  • Check for the Padlock Symbol: Before entering your payment details, ensure that the website's address starts with "://" and has a padlock symbol in the address bar. This indicates that the website uses encryption to secure your information.
  • Read Reviews and Feedback: Before making a purchase from an online store, take some time to read reviews and feedback from other shoppers. Their experiences can give you insights into the store's reliability and security measures.

In the case of Sarah, who already fell victim to fraud, what did she do? Determined to resolve the issue, Sarah immediately contacted her bank to report the fraudulent transactions.

A Lesson Learned
In the following days, Sarah diligently followed up with her bank and the online shopping platform to ensure that her personal and financial information was secure. Despite the initial shock and inconvenience, Sarah remained resilient and cautious, learning valuable lessons about online security and the importance of safeguarding her financial details.
A Happy Ending
After thorough investigation, the bank confirmed the fraudulent nature of the transactions and refunded the unauthorized charges to Sarah's account. Relieved and wiser from the experience, Sarah continued to enjoy her online shopping adventures, but this time with a heightened sense of vigilance and security.

Sarah's encounter with fraudulent transactions served as a cautionary tale, reminding her and others to remain vigilant while engaging in online activities. As she continued to browse and shop online, she did so with a greater awareness of the potential risks.

Find out more on submitting card disputes here.

Secure Online Payments With Baiduri UnionPay Debit Cards.
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Important update
19 September 2023

We would like to inform you that with effect from 31 October 2023, Business i-Banking service will no longer be operational, and this will be replaced with our new Baiduri b.Digital Business service.

If your company has not transitioned to b.Digital Business, please ensure that every existing user provides the following by 8 October 2023 through the Business i-Banking Inbox:
  • User’s full name
  • User’s valid Identification Card (IC) or Passport
  • User’s mobile number
  • User's company assigned email address (General company email is not accepted e.g., [email protected])

Alternatively, you can complete the b.Digital Business Amendment Form and submit the form(s) directly to Baiduri Digital Hub, Ground Level, Baiduri Bank Headquarters.

Every user will receive a notification email at their registered email address, once they have been migrated and activated on the b.Digital Business service.

Companies who have not moved to b.Digital Business after 31 October 2023 can re-apply as a new subscriber to the b.Digital Business service. This will require additional documentations to be submitted as part of the application. Refer “Required Documents” here.

Important notice: Our Business i-Banking service will be deactivated soon. To ensure continued access and a smooth transition to the new Baiduri b.Digital Business, please provide your full name, IC, email address and mobile number via Business i-Banking Inbox. If we do not receive updated details from all authorised users, your company will not be migrated to the new platform and a fresh application will be required. For assistance, contact us at [email protected] or call 2268 637/8/9 during business hours. Thank you for your cooperation.

To strengthen our online security measures, effective 8 January 2024, we will introduce the cooling period feature on our Baiduri b.Digital Personal web and mobile app to prevent unauthorised access.

Click here for more information.

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