1. Shopee Malaysia (Shopee MY) voucher redemption1.1 Where can I redeem my Shopee MY voucher/promo code ?You can redeem your voucher/promo code via:
- Shopee Malaysia website:
https://shopee.com.my/- Shopee Malaysia app (available on the Apple App Store and Google Play Store)
1.2 How do I access Shopee MY if I am in Brunei?The steps below are provided for
general guidance only. Shopee’s platform requirements are subject to change and are outside the Bank’s control.
(a) Option 1: Web browser • Visit
https://shopee.com.my/• Sign up using your Brunei mobile number (including country code +673). A verification code will be sent via phone call.
• Once registered, add your Brunei delivery address under
My Account > Address and set it as default.
• During checkout, enter your Shopee MY voucher/promo code.
• Ensure your Brunei address is reflected on the check-out page.
(b) Option 2: Shopee Malaysia on Apple Store (iOS) • Search for and download the Shopee Malaysia app
• If your Apple ID is set to another region, you may need to change it to Malaysia.
Please note that changing your Apple ID country or region is subject to Apple’s terms and conditions and is outside the Bank’s control.
1.3 How do I apply my Shopee MY voucher/promo code?You may apply your voucher/promo code via:
-
Voucher Wallet (Me > My Vouchers > Redeem Voucher Code), or
-
Checkout page (Add items to cart > Tap Apply Voucher > Enter promo code)
You must enter the exact voucher/promo code issued to you. Each code is unique, for one-time use only, and must not be shared.
1.4 Will Shopee MY deliver items to Brunei?Yes, provided that:
- the seller offers international shipping, and
- your Brunei address is correctly saved in your Shopee MY profile.
Shipping availability and fees may vary by seller.
1.5 What are the rules on voucher validity and usage?The Shopee MY voucher:
- is valid for six (6) months from the date of issuance
- is applicable to both new and existing Shopee MY users.
- is for one time use only, regardless of the number of accounts owned.
- is valid for Mall and Preferred Sellers only.
- must be used in a single transaction only (any unused value will be forfeited).
- is invalid upon expiry and no extensions will be granted.
- is non-refundable, non-transferable, not redeemable for cash, and not exchangeable for a higher value voucher.
- not stackable with other promotions, except Shop Vouchers.
1.6 What items are excluded from voucher usage?The voucher cannot be used for the following categories:
- Infant Milk (0–6 months)
- Follow on Milk (6–12 months)
- Jewellery
- Tickets and vouchers
- Mobile reloads and SIM top ups
- Gaming top ups
- S-Mart Milo
- One or Not by Shopee Store
- MMA Foundation Store products
- PETRONAS and Setel fuel cards
- Gift cards and E vouchers
1.7 What should I do if the voucher/promo code does not work? Please check that:
1. You are using Shopee MY, not Shopee BN
2. The item category is eligible
3. The seller is a Mall or Preferred Seller
4. The voucher has not been used previously
5. The voucher has not expired
If the issue persists, please contact Shopee Malaysia at
[email protected]1.8 Can Shopee MY amend or cancel the promotion?
Yes. Shopee MY reserves the right to amend or cancel the promotion at any time. The Bank shall not be responsible for any changes made by Shopee MY to its platform, terms, or promotion mechanics.
2. Gift cards by UNIQLO, H&M Malaysia and lululemon
Gift cards are issued and governed by the respective merchants’ terms and conditions.
2.1 How can I redeem my gift cards?