Discontinuation of cash cheques

13 April 2023

In our efforts to protect cheque issuers and bearers against potential risks such as stolen or lost cheques, please be informed that from 1 June 2023, all cheques must be issued to a named recipient or “bearer”.

The bearer’s name can be an individual’s name or a company name.

Cash cheques or cheques made payable to “Cash” will no longer be accepted from 1 June.

For any enquiries, please call our 24-hour Customer Helpline at 244 9666.

Thank you for your continued support and understanding.

Frequently Asked Questions (FAQs)
1. I have a cheque made payable to “Cash” that was issued before 1 June 2023, but I have not banked it in yet. Can I deposit this cheque after 1 June 2023?

As of 1 June 2023, any cheques made payable to “Cash” will not be accepted by the bank regardless of the issue date of the cheque. All cheques must be issued to a named individual or company (“bearer”).

We would advise you to get the cheque issuer to provide a new cheque made payable to you or your company’s full name.

2. I didn’t know of these changes and deposited a cheque made payable to “Cash” after 1 June 2023 through a Baiduri Cash Deposit Machine (CDM). What will happen to my cheque?

If this happens, the corresponding branch will contact you to return the cheque. A BND10 fee will be charged to the cheque issuer’s account for the returned cheque.

3. Will this new change apply to cheques issued from both personal and business Baiduri Current Accounts?

Yes. These changes will apply to all types of current accounts and cheques.

4. Will Baiduri Bank accept cheques from other banks that were made payable to “Cash” after 1 June 2023?

These new changes will apply to all types of cheques, including other bank's cheques.

GET IN TOUCH WITH US

Contact our customer support team if you have any further questions. We are here to help you.

+673 244 9666

[email protected]

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BUSINESS

Important notice for Business i-Banking users

IMPORTANT NOTICE FOR BUSINESS I-BANKING USERS

A new change is coming

We will be introducing a new online business banking service, bringing new and improved features to enhance your experience with us. The new service will be rolled out to all customers in phases and our existing Baiduri Business i-Banking service will remain available to you, until such time you have been successfully migrated to the new service.

What you need to do now

To minimise any disruptions to the new service rollout, it is important that we have a record of the most current and valid details of all your existing Baiduri Business i-Banking user(s). This information is mandatory to allow your existing user(s) to proceed with first-time login to the new online business banking service.

Please take note that the email address and mobile number will also be used for user verification and activation. Hence it is important to provide emails and mobile numbers intended for company or business matters.

Every existing user must individually perform the steps listed below to provide the required information to us:

Login to Baiduri Business i-Banking
Click on the Inbox function on the top left corner of the screen
Click on ‘Send New Mail’
Select category option ‘Others’
Enter subject heading ‘Update My Details’
Provide your full name, IC number, mobile number and email address
Click ‘Submit’

If you have any further enquiries, please contact your Account Officer or Relationship Manager. Alternatively, you may call our 24-hour Customer Helpline at 244 9666 for assistance.

We thank you for your support and understanding.

Please select one of the below

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Important update
19 September 2023

We would like to inform you that with effect from 31 October 2023, Business i-Banking service will no longer be operational, and this will be replaced with our new Baiduri b.Digital Business service.

If your company has not transitioned to b.Digital Business, please ensure that every existing user provides the following by 8 October 2023 through the Business i-Banking Inbox:

User’s full name
User’s valid Identification Card (IC) or Passport
User’s mobile number
User's company assigned email address (General company email is not accepted e.g., [email protected])

Alternatively, you can complete the b.Digital Business Amendment Form and submit the form(s) directly to Baiduri Digital Hub, Ground Level, Baiduri Bank Headquarters.

Every user will receive a notification email at their registered email address, once they have been migrated and activated on the b.Digital Business service.

Companies who have not moved to b.Digital Business after 31 October 2023 can re-apply as a new subscriber to the b.Digital Business service. This will require additional documentations to be submitted as part of the application. Refer “Required Documents” here.

Important notice: Our Business i-Banking service will be deactivated soon. To ensure continued access and a smooth transition to the new Baiduri b.Digital Business, please provide your full name, IC, email address and mobile number via Business i-Banking Inbox. If we do not receive updated details from all authorised users, your company will not be migrated to the new platform and a fresh application will be required. For assistance, contact us at [email protected] or call 2268 637/8/9 during business hours. Thank you for your cooperation.

I have read and understood the notice above.

Proceed

Important notice: We have updated the Baiduri b.Digital Personal mobile app on 21 August 2023.

If you have not logged in to your mobile app lately, you will be required to update the app when you open it.

If you have updated the app but have forgotten what your User ID is, you can retrieve it via one of the following:
• Visit Digital Hub at ground level, Baiduri Bank Headquarters
• Visit your nearest Baiduri Bank branch
• Call our 24-hour Customer Helpline at 2449666

If you have forgotten your password, you can reset it through the Baiduri b.Digital Personal web platform through the “Forgot Password” feature.

If you need further assistance, click here for a guide.

Proceed

Discontinuation of cash cheques

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