Discontinuation of cash cheques

13 April 2023

In our efforts to protect cheque issuers and bearers against potential risks such as stolen or lost cheques, please be informed that from 1 June 2023, all cheques must be issued to a named recipient or “bearer”.

The bearer’s name can be an individual’s name or a company name.

Cash cheques or cheques made payable to “Cash” will no longer be accepted from 1 June.

For any enquiries, please call our 24-hour Customer Helpline at 244 9666.

Thank you for your continued support and understanding.

Frequently Asked Questions (FAQs)
1. I have a cheque made payable to “Cash” that was issued before 1 June 2023, but I have not banked it in yet. Can I deposit this cheque after 1 June 2023?

As of 1 June 2023, any cheques made payable to “Cash” will not be accepted by the bank regardless of the issue date of the cheque. All cheques must be issued to a named individual or company (“bearer”).

We would advise you to get the cheque issuer to provide a new cheque made payable to you or your company’s full name.

2. I didn’t know of these changes and deposited a cheque made payable to “Cash” after 1 June 2023 through a Baiduri Cash Deposit Machine (CDM). What will happen to my cheque?

If this happens, the corresponding branch will contact you to return the cheque. A BND10 fee will be charged to the cheque issuer’s account for the returned cheque.

3. Will this new change apply to cheques issued from both personal and business Baiduri Current Accounts?

Yes. These changes will apply to all types of current accounts and cheques.

4. Will Baiduri Bank accept cheques from other banks that were made payable to “Cash” after 1 June 2023?

These new changes will apply to all types of cheques, including other bank's cheques.

GET IN TOUCH WITH US

Contact our customer support team if you have any further questions. We are here to help you.

+673 244 9666

[email protected]

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Important notice for Business i-Banking users

IMPORTANT NOTICE FOR BUSINESS I-BANKING USERS

A new change is coming

We will be introducing a new online business banking service, bringing new and improved features to enhance your experience with us. The new service will be rolled out to all customers in phases and our existing Baiduri Business i-Banking service will remain available to you, until such time you have been successfully migrated to the new service.

What you need to do now

To minimise any disruptions to the new service rollout, it is important that we have a record of the most current and valid details of all your existing Baiduri Business i-Banking user(s). This information is mandatory to allow your existing user(s) to proceed with first-time login to the new online business banking service.

Please take note that the email address and mobile number will also be used for user verification and activation. Hence it is important to provide emails and mobile numbers intended for company or business matters.

Every existing user must individually perform the steps listed below to provide the required information to us:

Login to Baiduri Business i-Banking
Click on the Inbox function on the top left corner of the screen
Click on ‘Send New Mail’
Select category option ‘Others’
Enter subject heading ‘Update My Details’
Provide your full name, IC number, mobile number and email address
Click ‘Submit’

If you have any further enquiries, please contact your Account Officer or Relationship Manager. Alternatively, you may call our 24-hour Customer Helpline at 244 9666 for assistance.

We thank you for your support and understanding.

Please select one of the below

Click here to login

Click here to login*

*Note: We are currently rolling out our new online business banking service, Baiduri b.Digital Business to existing customers in phases. For users who have not yet received their new login credentials, please continue to access the Business i-Banking service for your online banking needs. For more information, please contact us at [email protected] or call 2268 637/8/9 during business hours.

Important notice: Our Business i-Banking service will be deactivated soon. To ensure continued access and a smooth transition to the new Baiduri b.Digital Business, please provide your full name, IC, email address and mobile number via Business i-Banking Inbox. If we do not receive updated details from all authorised users, your company will not be migrated to the new platform and a fresh application will be required. For assistance, contact us at [email protected] or call 2268 637/8/9 during business hours. Thank you for your cooperation.

I have read and understood the notice above.

Proceed

Discontinuation of cash cheques

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