Discontinuation of Baiduri Mastercard Auto Direct Prepaid Cards

05 May 2021

Dear Valued Customers,

Please take note that we are discontinuing the Baiduri Mastercard Auto Direct Prepaid Cards (Classic and Executive). You may refer to the Frequently Asked Questions below for more information.

If you have any questions, please call 242 6800.

Thank you for your understanding and we apologise for any inconvenience caused.

Frequently Asked Questions
Why is the Auto Direct Prepaid Card being discontinued?
In response to money laundering risks, we are discontinuing our Auto Direct Prepaid Card.

What will my Auto Direct Prepaid Card be replaced with?
At the moment, there is no replacement for the Auto Direct Prepaid Card but you can still make your Hire Purchase payments via other channels.

What will happen to the remaining cash balance and bonus points in my Auto Direct Prepaid Card?
Your bonus points are automatically converted and added to your cash balance, which will remain in the card until it expires. Please approach a Baiduri Bank Branch to complete an instruction form to transfer the balance to your Baiduri Bank account, Hire Purchase account or an existing prepaid card.

What will happen to the Hire Purchase account that was linked to my Auto Direct Prepaid Card?
The Hire Purchase account will still be active until full settlement.

How can I pay for my monthly repayments?
You can pay via the following channels:

Baiduri Finance Mobile App
b.Digital Personal
ATM/CDM
Over the counter

Can I still use my Auto Direct Prepaid Card if it has not expired?
Yes, active Auto Direct Prepaid Card cardholders can continue to use the card and enjoy its features and benefits until expiry.

GET IN TOUCH WITH US

Contact our customer support team if you have any further questions. We are here to help you.

+673 244 9666

[email protected]

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Important notice for Business i-Banking users

IMPORTANT NOTICE FOR BUSINESS I-BANKING USERS

A new change is coming

We will be introducing a new online business banking service, bringing new and improved features to enhance your experience with us. The new service will be rolled out to all customers in phases and our existing Baiduri Business i-Banking service will remain available to you, until such time you have been successfully migrated to the new service.

What you need to do now

To minimise any disruptions to the new service rollout, it is important that we have a record of the most current and valid details of all your existing Baiduri Business i-Banking user(s). This information is mandatory to allow your existing user(s) to proceed with first-time login to the new online business banking service.

Please take note that the email address and mobile number will also be used for user verification and activation. Hence it is important to provide emails and mobile numbers intended for company or business matters.

Every existing user must individually perform the steps listed below to provide the required information to us:

Login to Baiduri Business i-Banking
Click on the Inbox function on the top left corner of the screen
Click on ‘Send New Mail’
Select category option ‘Others’
Enter subject heading ‘Update My Details’
Provide your full name, IC number, mobile number and email address
Click ‘Submit’

If you have any further enquiries, please contact your Account Officer or Relationship Manager. Alternatively, you may call our 24-hour Customer Helpline at 244 9666 for assistance.

We thank you for your support and understanding.

Please select one of the below

Click here to login

Click here to login*

*Note: We are currently rolling out our new online business banking service, Baiduri b.Digital Business to existing customers in phases. For users who have not yet received their new login credentials, please continue to access the Business i-Banking service for your online banking needs. For more information, please contact us at [email protected] or call 2268 637/8/9 during business hours.

Important notice: Our Business i-Banking service will be deactivated soon. To ensure continued access and a smooth transition to the new Baiduri b.Digital Business, please provide your full name, IC, email address and mobile number via Business i-Banking Inbox. If we do not receive updated details from all authorised users, your company will not be migrated to the new platform and a fresh application will be required. For assistance, contact us at [email protected] or call 2268 637/8/9 during business hours. Thank you for your cooperation.

I have read and understood the notice above.

Proceed

Discontinuation of Baiduri Mastercard Auto Direct Prepaid Cards

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