Discontinuation of the Baiduri Mastercard Ladies Card

30 December 2021

With effect from 30 January 2022, we will be discontinuing the Baiduri Mastercard Ladies Credit Card. This means that you will no longer be able to use your card after the date.

If you would like to replace your card with a different Baiduri Credit Card, you can:

Send a message through your Baiduri b.Digital Personal
Call our 24-hour Customer Helpline to book an appointment at your preferred Baiduri Bank branch
Visit your preferred Baiduri Bank branch

You’ll also enjoy a one year annual fee waiver!

If you would like to know more information, refer to our Frequently Asked Questions below.

Frequently Asked Questions
When will my Baiduri Mastercard Ladies Card be valid until?
With effect from 30 January 2022, the Baiduri Mastercard Ladies Card will no longer be valid. This means that you will no longer be able to make payments with the card. However, any transaction authorized prior to this date will be billed to your card account during the statement cycle and will need to be settled on time to avoid any additional charges.

I have an outstanding balance on my Baiduri Mastercard Ladies Card account. What should I do?
You can choose to settle your outstanding balance before 30 January 2022, or you can choose to continue with your ongoing instalment payments or roll over payments until the balance is fully settled.

I have bonus points in my Baiduri Mastercard Ladies Card account. What will happen to those?
All remaining bonus points in your card account will be converted to Baiduri Dollars and credited to your Baiduri Instant Rewards Card account.

I have decided I want to cancel my Baiduri Mastercard Ladies Card. What do I need to do?
If you choose to cancel your card, you can do so by contacting our 24-hour Customer Helpline. However, you will need to settle any outstanding balance on your card. Payments will still be accepted after the card has been cancelled.

I am considering replacing my Baiduri Mastercard Ladies Card with a different Baiduri Credit Card. What are my options?
You will be able to maintain your credit limit and choose a replacement credit card of similar tier. Also, you can choose to replace your card with another Baiduri Mastercard Credit Card or a Baiduri Visa Credit Card with 1 year fee waiver.

For example,
If you were holding the Baiduri Mastercard Ladies Standard Card, your replacement card can be the following:

Baiduri Mastercard Standard Credit Card; or
Baiduri Visa Classic Credit Card

Click here to find out more.

And if you were holding the Baiduri Mastercard Ladies Platinum Card, you can replace your card with the following:

Baiduri Mastercard Platinum Credit Card
Baiduri Visa Platinum Credit Card
Royal Brunei Visa Platinum Credit Card

Click here to find out more.

How do I apply for my replacement card?
You can do one of the following to make the arrangements.

Send a message through your Baiduri b.Digital Personal,
Contact our 24-hour Customer Helpline to book an appointment at your preferred Baiduri Bank branch; or
Visit your preferred Baiduri Bank branch

If you are an expatriate or of foreign national, you will need to provide either your valid green IC, Passport and your employment letter.

GET IN TOUCH WITH US

Contact our customer support team if you have any further questions. We are here to help you.

+673 244 9666

[email protected]

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PERSONAL

BUSINESS

Important notice for Business i-Banking users

IMPORTANT NOTICE FOR BUSINESS I-BANKING USERS

A new change is coming

We will be introducing a new online business banking service, bringing new and improved features to enhance your experience with us. The new service will be rolled out to all customers in phases and our existing Baiduri Business i-Banking service will remain available to you, until such time you have been successfully migrated to the new service.

What you need to do now

To minimise any disruptions to the new service rollout, it is important that we have a record of the most current and valid details of all your existing Baiduri Business i-Banking user(s). This information is mandatory to allow your existing user(s) to proceed with first-time login to the new online business banking service.

Please take note that the email address and mobile number will also be used for user verification and activation. Hence it is important to provide emails and mobile numbers intended for company or business matters.

Every existing user must individually perform the steps listed below to provide the required information to us:

Login to Baiduri Business i-Banking
Click on the Inbox function on the top left corner of the screen
Click on ‘Send New Mail’
Select category option ‘Others’
Enter subject heading ‘Update My Details’
Provide your full name, IC number, mobile number and email address
Click ‘Submit’

If you have any further enquiries, please contact your Account Officer or Relationship Manager. Alternatively, you may call our 24-hour Customer Helpline at 244 9666 for assistance.

We thank you for your support and understanding.

Please select one of the below

Click here to login

Important update
19 September 2023

We would like to inform you that with effect from 31 October 2023, Business i-Banking service will no longer be operational, and this will be replaced with our new Baiduri b.Digital Business service.

If your company has not transitioned to b.Digital Business, please ensure that every existing user provides the following by 8 October 2023 through the Business i-Banking Inbox:

User’s full name
User’s valid Identification Card (IC) or Passport
User’s mobile number
User's company assigned email address (General company email is not accepted e.g., [email protected])

Alternatively, you can complete the b.Digital Business Amendment Form and submit the form(s) directly to Baiduri Digital Hub, Ground Level, Baiduri Bank Headquarters.

Every user will receive a notification email at their registered email address, once they have been migrated and activated on the b.Digital Business service.

Companies who have not moved to b.Digital Business after 31 October 2023 can re-apply as a new subscriber to the b.Digital Business service. This will require additional documentations to be submitted as part of the application. Refer “Required Documents” here.

Important notice: Our Business i-Banking service will be deactivated soon. To ensure continued access and a smooth transition to the new Baiduri b.Digital Business, please provide your full name, IC, email address and mobile number via Business i-Banking Inbox. If we do not receive updated details from all authorised users, your company will not be migrated to the new platform and a fresh application will be required. For assistance, contact us at [email protected] or call 2268 637/8/9 during business hours. Thank you for your cooperation.

I have read and understood the notice above.

Proceed

Important notice: We have updated the Baiduri b.Digital Personal mobile app on 21 August 2023.

If you have not logged in to your mobile app lately, you will be required to update the app when you open it.

If you have updated the app but have forgotten what your User ID is, you can retrieve it via one of the following:
• Visit Digital Hub at ground level, Baiduri Bank Headquarters
• Visit your nearest Baiduri Bank branch
• Call our 24-hour Customer Helpline at 2449666

If you have forgotten your password, you can reset it through the Baiduri b.Digital Personal web platform through the “Forgot Password” feature.

If you need further assistance, click here for a guide.

Proceed

Discontinuation of the Baiduri Mastercard Ladies Card

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