Passbook Account eStatement enrolment

12 January 2022

We are making the switch from paper to eStatements!

Effective 1 April 2022, all passbook accountholders will automatically be enrolled for eStatements. A copy of your statement will be sent to your registered email address. You’ll also be able to retrieve and review your monthly statements whenever you want through Baiduri b.Digital Personal at no charge.

If you’d like to maintain your passbook account, the following fees and charges will apply:


Issuance of Passbook


Passbook Savings Account

Quarterly service fee of BND2 per account

Other fees and charges remain unchanged.

If you have yet to register for b.Digital, register from now til 31 March 2022 and stand a chance to win these amazing prizes.

To find out more about the promotion, click here.

  • Frequently Asked Questions

    1. I am happy to access my statements via Baiduri b.Digital, do I need to do anything?
    If you are already a registered Baiduri b.Digital user, no action is required and you will not be charged.

    2. How do I register my email address if I wish to receive monthly eStatement via email?
    You can call our 24-hour Customer Helpline at 2449666 to register your email address.

    3. What do I do if I want to maintain my current passbook account?
    Please call 244 9666 to make an appointment with your preferred branch.

    4. Will I be charged if I want to keep my passbook account?
    Yes, a quarterly service fee of BND2 will be charged for each individual passbook account.

    5. When will I be charged the quarterly service fee?
    Charges will be made at the end of each quarter with the first one imposed on 30 June 2022.

    6. Will there be a charge to renew or reissue my passbook?
    Yes, you will be charged an additional BND10 each time you renew your passbook.

    7. Can I check my account balance elsewhere?
    You can view and download your eStatements via Baiduri b.Digital Personal, our award-winning digital banking platform. Check out the step-by-step guides below:

    If your passbook savings account is not listed, you may submit a request to link your account via the Message function in Baiduri b.Digital Personal.

    If you have yet to register for Baiduri b.Digital Personal, sign up here or download the app on Apple Store or Google Play.


Contact our customer support team if you have any further questions. We are here to help you.

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*Note: We are currently rolling out our new online business banking service, Baiduri b.Digital Business to existing customers in phases. For users who have not yet received their new login credentials, please continue to access the Business i-Banking service for your online banking needs. For more information, please contact us at [email protected] or call 2268 637/8/9 during business hours.

Important notice: Our Business i-Banking service will be deactivated soon. To ensure continued access and a smooth transition to the new Baiduri b.Digital Business, please provide your full name, IC, email address and mobile number via Business i-Banking Inbox. If we do not receive updated details from all authorised users, your company will not be migrated to the new platform and a fresh application will be required. For assistance, contact us at [email protected] or call 2268 637/8/9 during business hours. Thank you for your cooperation.
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