Times Square branch relocation

27 December 2021

Dear Valued Customers,

As part of our branch transformation strategy, we are making a number of important changes to our branch network. These include moving to more convenient locations, expansion of premise, and the introduction of new design concepts in line with our refreshed brand identity.

In line with these changes, our Times Square branch will cease operations on Monday, 31 January 2022, and its new location will be announced in due course. Our ATM facilities at the existing location will continue to be accessible.

Your accounts with our Times Square branch will not be affected, and you may visit our nearby Serusop branch for your banking needs.

For any enquiries, please call our 24-hour Customer Helpline at 244 9666.

Thank you for your support and we look forward to sharing more details about these exciting developments in the coming months.

Please refer to this link for a list of all our branch locations:

  • Frequently Asked Questions (FAQs)

    1) When will the Times Square branch cease operation?
    Answer: The last day of operations for our Times Square branch will be on 31 January 2022. The branch is currently already closed since the start of the second wave of the pandemic.

    2) What about ATM services?
    Answer: The existing ATM on the Ground Floor of the Times Square Shopping Complex will remain operational for customers to perform transactions such as:

    • Cash withdrawal
    • Cash Deposit
    • Bill Payment
    • Prepaid Top Up

    3) Why are you closing the branch?
    Answer: Our intention is to relocate the branch to a more convenient place that will allow us to serve our customers better. The new location will be announced in the coming months.

    4) Where are the nearest branches in the vicinity?
    Answer: You can visit our nearest branch at Serusop.

    5) What will happen to my account?
    Answer: Your account and personal details will still be accessible at all our other branches. Your account(s) will not be affected in any way.


Contact our customer support team if you have any further questions. We are here to help you.

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