Times Square branch relocation

27 December 2021

Dear Valued Customers,

As part of our branch transformation strategy, we are making a number of important changes to our branch network. These include moving to more convenient locations, expansion of premise, and the introduction of new design concepts in line with our refreshed brand identity.

In line with these changes, our Times Square branch will cease operations on Monday, 31 January 2022, and its new location will be announced in due course. Our ATM facilities at the existing location will continue to be accessible.

Your accounts with our Times Square branch will not be affected, and you may visit our nearby Serusop branch for your banking needs.

For any enquiries, please call our 24-hour Customer Helpline at 244 9666.

Thank you for your support and we look forward to sharing more details about these exciting developments in the coming months.

Please refer to this link for a list of all our branch locations: https://www.baiduri.com.bn/branch-locator

Frequently Asked Questions (FAQs)
1) When will the Times Square branch cease operation?
Answer: The last day of operations for our Times Square branch will be on 31 January 2022. The branch is currently already closed since the start of the second wave of the pandemic.

2) What about ATM services?
Answer: The existing ATM on the Ground Floor of the Times Square Shopping Complex will remain operational for customers to perform transactions such as:

Cash withdrawal
Cash Deposit
Bill Payment
Prepaid Top Up

3) Why are you closing the branch?
Answer: Our intention is to relocate the branch to a more convenient place that will allow us to serve our customers better. The new location will be announced in the coming months.

4) Where are the nearest branches in the vicinity?
Answer: You can visit our nearest branch at Serusop.

5) What will happen to my account?
Answer: Your account and personal details will still be accessible at all our other branches. Your account(s) will not be affected in any way.

GET IN TOUCH WITH US

Contact our customer support team if you have any further questions. We are here to help you.

+673 244 9666

[email protected]

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Important notice for Business i-Banking users

IMPORTANT NOTICE FOR BUSINESS I-BANKING USERS

A new change is coming

We will be introducing a new online business banking service, bringing new and improved features to enhance your experience with us. The new service will be rolled out to all customers in phases and our existing Baiduri Business i-Banking service will remain available to you, until such time you have been successfully migrated to the new service.

What you need to do now

To minimise any disruptions to the new service rollout, it is important that we have a record of the most current and valid details of all your existing Baiduri Business i-Banking user(s). This information is mandatory to allow your existing user(s) to proceed with first-time login to the new online business banking service.

Please take note that the email address and mobile number will also be used for user verification and activation. Hence it is important to provide emails and mobile numbers intended for company or business matters.

Every existing user must individually perform the steps listed below to provide the required information to us:

Login to Baiduri Business i-Banking
Click on the Inbox function on the top left corner of the screen
Click on ‘Send New Mail’
Select category option ‘Others’
Enter subject heading ‘Update My Details’
Provide your full name, IC number, mobile number and email address
Click ‘Submit’

If you have any further enquiries, please contact your Account Officer or Relationship Manager. Alternatively, you may call our 24-hour Customer Helpline at 244 9666 for assistance.

We thank you for your support and understanding.

Please select one of the below

Click here to login

Click here to login*

*Note: We are currently rolling out our new online business banking service, Baiduri b.Digital Business to existing customers in phases. For users who have not yet received their new login credentials, please continue to access the Business i-Banking service for your online banking needs. For more information, please contact us at [email protected] or call 2268 637/8/9 during business hours.

Important notice: Our Business i-Banking service will be deactivated soon. To ensure continued access and a smooth transition to the new Baiduri b.Digital Business, please provide your full name, IC, email address and mobile number via Business i-Banking Inbox. If we do not receive updated details from all authorised users, your company will not be migrated to the new platform and a fresh application will be required. For assistance, contact us at [email protected] or call 2268 637/8/9 during business hours. Thank you for your cooperation.

I have read and understood the notice above.

Proceed

Times Square branch relocation

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