YOU ARE IN BAIDURI CAPITAL

FAQs
Frequently Asked Questions
  • ABOUT BAIDURI CAPITAL
    What is Baiduri Capital?
    Baiduri Capital Sdn Bhd is an entity wholly owned by Baiduri Bank and is part of the Baiduri Bank Group. Baiduri Capital offers a range of global investment services. It is the first to offer Online Securities Trading in the Brunei market. Through its innovative online Securities Trading portal, you have the opportunity to invest in major stock markets including Singapore (SGX), Hong Kong (HKEx), Malaysia (Bursa Malaysia) and the US stock markets.
    What does Baiduri Capital offer?
    Baiduri Capital offers dealer-assisted and online securities trading. Our innovative and secure online trading portal allows you to obtain quotes, place orders and review your account status and balance anytime, anywhere. Additionally, you can also obtain company reports and research the companies you are interested in.

    We also offer a range of other investment solutions to meet your needs, including unit trusts and bonds.
    Which markets are available for online trading?
    You can trade on all stocks listed on the six (6) exchanges below:
    • Bursa Malaysia, Malaysia
    • SGX, Singapore
    • HKEx, Hong Kong
    • NASDAQ, United States
    • NYSE, United States
    • NYSE MKT LLC (AMEX), United States
    • SSE-A VIA SH-HK Stock Connect, China A Shares
    Will I be able to trade right after my trading account is opened?
    You will be able to trade in SGX (Singapore), HKEx (Hong Kong) and Bursa Malaysia (Malaysia) and SSE-A VIA SH-HK Stock Connect (China A Shares) once your top-up has been reflected in your limit.

    For NASDAQ, AMEX and NYSE (United States), it will take 3 business days after the submission of the W-8Ben Form before a trade can be placed.
    Where is Baiduri Capital located?
    The Baiduri Capital office is located at:

    Unit LG.01, Baiduri Bank Headquarters
    1 Jalan Gadong
    Bandar Seri Begawan BA 1511
    How do I contact Baiduri Capital?
    What are Baiduri Capital's business hours?
    Our business hours are:

    • Monday to Thursday: 9:00am – 5.00pm
    • Friday: 9:00am - 12:00pm, 2:00pm - 5:00pm
    • We are closed on Saturday, Sunday and public holidays.
  • GETTING STARTED
    How do I get started with Baiduri Capital?
    If you don’t have an account with Baiduri Bank or Baiduri Finance, you will need to open one.

    You have a choice of the following*:
    • Baiduri Bank Savings account (BND)
    • Baiduri Bank Current account (BND)
    • Baiduri Finance Multi-Tier Savings Account
    • Baiduri Finance Multi-Rate Savings Account

    *Product Terms and Conditions apply.

    Once you have a Baiduri Bank or Baiduri Finance account, you can open a Securities Trading account to start trading

    You are welcome to call or visit us during business hours for an obligation-free consultation
    What are the documents required to sign up for a Securities Trading account with Baiduri Capital?
    For Brunei Citizens or Permanent Residents:

    • Valid Identity Card, Royal Brunei Armed Forces Identity Card, Diplomatic pass; or
    • Valid Passport (if Identity Card is expired) with latest Proof of Residential Address^

    For foreigners residing in Brunei (Green Identity Card holders):

    • Option 1
      • Identity card (IC) or a temporary receipt within its validity issued by the Brunei Immigration Department
      • Passport with employment pass (with at least one month’s validity)

    • Option 2
      • Passport with valid employment pass
      • Letter of employment issued by the employer
      • Satisfactory evidence of Residential Address^

    For foreigners not residing in Brunei:

    • Passport
    • Proof of residential address in home country such as:
      • Utility bills not over three months old (electricity, telephone or water bill)
      • Bank statement, credit card statement or a reference letter from a recognised bank

    Note:

    ^ Proof of Residential Address can be in the form of:
    • Utility Bill not over three (3) months old e.g. electricity, telephone or water bill
    • Bank statement, credit card statement or a letter of reference from a recognized bank
    • Valid Driving Licence
    • Employment Confirmation Letter from the Employer

    You are also required to complete and sign the W-8Ben Form before you can start trading in the U.S. markets.

    For more information on the W-8Ben Form, please click here.

    To download the W-8Ben Form, please click here.
    Can I trade in the U.S. markets through Baiduri Capital’s online securities trading portal if I am a U.S. resident/U.S. citizen?
    Trading in the U.S markets via our online securities trading portal is only available to non-U.S. residents/non U.S. citizens.
    Can I continue to trade in the U.S. markets if I subsequently become a U.S. resident/U.S. citizen/U.S. taxpayer?
    Please note that trading in the U.S. markets via our online securities trading portal is only available to non-U.S. residents/non U.S. citizens. You are required to notify Baiduri Capital should there be any change in your residency/citizenship status.
    How much is the initial or minimum deposit required to open a trading account with Baiduri Capital?
    A minimum deposit of BND1,000 is required to open a Baiduri Capital trading account. Your trade limit is based on the total deposit that you place in your trading account.
    What are the minimum system requirements for Baiduri Capital’s online securities trading portal?
    You will need at least the following:
    • A PC or Mac
    • 128MB RAM
    • Windows Vista/7/8 Desktop/Server 2008/Mac OS X v10.6
    • Microsoft Internet Explorer 8.0 or above, Mozilla Firefox 17 or above, Safari 5 and above, Chrome v25 and above
    • JVM (Java Virtual Machine) v7u21 or above
    • Adobe Reader 8.2 or above
    • Internet connection
    How do I activate my account?
    When you sign up for the trading account, you will receive 2 emails providing your User ID and two (2) passwords at the email address you have registered with us.

    Both passwords are required for your initial login.

    You will then follow these steps:

    1. Navigate to Baiduri Capital’s securities trading portal.
    2. Upon your first login, click “ACTIVATE LOGIN” and enter the ACTIVATION ID followed by the first password and second password that you have received.
    3. You will be prompted to create your own Password and User ID which you can use to log in subsequently.
  • SECURITIES TRADING WITH BAIDURI CAPITAL
    When can I start trading?
    After you have opened your Securities Trading account and made your initial deposit, you may start trading within 2 business days*

    * If the request is made before 11.00am, it will be reflected in your account after 2 business days. If the request is made after the cut-off time, it will be processed the next business day and therefore reflected in your account 2 business days later.
    Are there any charges involved with Baiduri Capital Securities Trading?
    Please refer to our Tariffs page here.
    When can I submit an order?
    You can submit your orders online 24 hours a day, 7 days a week.
    How do I submit an order?
    • Via the Online Securities Trading Portal
      Submit your orders through our online platform with your Securities Trading account details.

    • Via Baiduri Capital Dealers
      Call our dealers to place an order during business hours.
    What are the trading hours of Foreign Stock Exchanges?

    Countries

    Exchanges

    Trading Hours (Brunei Time)

    Singapore
    SGX
    9:00am - 5:00pm
    Hong Kong
    HKEx
    Morning Session : 9:00am - 12:00pm
    Afternoon Session : 1:00pm - 4:00pm
    Malaysia
    Bursa Malaysia
    Morning Session : 9:00am - 12:30pm
    Afternoon Session : 2:30pm - 4:45pm
    China A Shares
    SSE-A VIA SH-HK Stock Connect
    Morning Session : 9:30am - 11:30am
    Afternoon Session : 1:00pm - 3:00pm
    United States
    NASDAQ, AMEX, NYSE
    10:30pm - 5:00am
    9:30pm - 4:00am (During Daylight Saving Time*)
    *Daylight Saving Time starts on the second Sunday of March to the first Sunday of November
    How do I top-up my limit?
    • Via Baiduri Capital Dealers
      Call our dealers directly during business hours.

    • Via Email
      Fill up our Deposit / Top-Up / Withdrawal form and email it to us at [email protected].
    When will my top-up amount be reflected in my limit?
    If the request is made before 11:00am, your top-up amount will be reflected the next business day. If the request is made after the cut-off time, it will be reflected after 2 business days.
    How do I request for a withdrawal from my trading account?
    • Via Baiduri Capital Dealers
      Call our dealers directly during business hours.

    • Via Email
      Fill up our Deposit / Top-up / Withdrawal form and email it to us at [email protected] and click here to download form.
    When will the withdrawn funds be credited into my Baiduri Bank or Baiduri Finance account?
    The funds will be credited into your account within 2 business days after the date of your transaction.
    How will I know that my order has been submitted?
    Please ensure you have turned on your Trade Confirmation option under your User Settings.
    When an order is successfully submitted, you will receive a confirmation. An order number will be assigned to that order in the trading platform.

    You may also check your order under the "Order Status" tab. You will find your submitted order under the "Working Orders" tab. The status of the order will be classified as "Order Received".

    How do I know that my orders have been executed and how fast can my executions be done online?
    Upon receiving your order, it will be directly sent to the Exchange. Your order will be matched depending on market conditions and the volatility of the stock.
    What should I do if I get disconnected while sending an order?
    If you get disconnected while sending an online order, reconnect and check your order under the "Order Status" tab. If it was successfully submitted, you will also find your order under the "All Orders (Today)" tab. If your order did not go through at the time of disconnection, you will need to resubmit the order.
    What happens to my unmatched orders at the end of a trading day?
    All unmatched orders for the day will expire at the end of that trading day.
    What happens if I submit an order after the market is closed?
    Any orders placed after the market trading hours will be placed on queue on a first-come-first-serve basis for the next trading day.
    What happens if I make a mistake, such as buying or selling the wrong stock?
    Once a trade is matched, it is treated as an executed deal. Therefore we highly recommend that you exercise caution in your choice of stock and take extra care for the online submission of your orders.
    Can I revise/amend or cancel my orders?
    You may revise the quantity but not the price of your orders in SGX (Singapore Exchange) only, provided it has not been matched in the market. To revise the price, you will have to cancel the whole order and re-submit a fresh order. If you are away from your computer/device and wish to revise an order, you may call one of dealers to assist you with it. Revisions are not allowed for BURSA (Malaysia) or HKEx (Hong Kong) markets. 
     
    Cancellation of orders for all available markets is possible provided your pending order has not been matched in the market.
    Can I amalgamate (combine) my orders?
    Our online trading platform will automatically amalgamate trades, provided orders are:
    • done in a market that is eligible for order amalgamation, namely Singapore (SGX), Hong Kong (HKxe) and Malaysia (Bursa Malaysia) and China A Shares (SSE-A VIA SH-HK Stock Connect)
    • done on the same trading day
    • done for the same stock
    • of the same action (BUY or SELL e.g. a buy action can be amalgamated with another buy action)
    • done through the same account 
    Will I be informed of relevant corporate actions?
    A corporate action is any event that brings material change to a company and affects its stakeholders. These events are generally approved by the company’s board of directors; shareholders are permitted to vote on some events as well. Splits, dividends, mergers, acquisitions are all examples of corporate actions.

    Baiduri Capital dealers will advise you on the corporate exercise before the due date by email. Therefore, it is important to provide us with your valid contact details (contact numbers and email) and make sure that you update us on any change to your contact details. Alternatively, you can call us during business hours.
  • UNIT TRUSTS
    What is the minimum amount to invest in a Unit Trust?

    Minimum investment amount is $1,000 in the respective currency, with the exception of Manulife Asia Pacific Investment Grade Bond Fund which requires $5,000 in the respective currency.

    Is there any maximum amount to invest?
    There is no maximum amount to invest.
    Do we need to have an account with Baiduri Bank for the subscription of unit trusts?
    Yes. This is to enable transactions such as deduction of the investment amount and crediting of any payout/dividend and/or redemption amount.
    How will I monitor my investment?
    You will receive a quarterly portfolio statement from Baiduri Capital. Alternatively, you can visit or call us +673 226 8593 / +673 226 8594 or visit any Baiduri Bank branches for the updated price (NAV) of your unit trust.
    Are there any charges for redeeming my unit trust?
    There are no charges for redemption of unit trusts.

GET IN TOUCH WITH US

Contact our customer support team if you have any further questions. We are here to help you.

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