YOU ARE IN PERSONAL BANKING
In line with guidelines from Brunei Darussalam Central Bank (BDCB), Baiduri Finance, a wholly-owned subsidiary of Baiduri Bank, continues to provide relief measures for individuals and business that are financially impacted by the COVID-19 outbreak.
Baiduri Finance is offering Hire Purchase (HP) principal deferment for both individuals and businesses until 31 December 2021. “With the support and guidance from the Brunei Darussalam Central Bank, we have extended these measures to assist those who find themselves in need of financial assistance in light of the COVID-19 situation,” said Hj Haliluddin Dato Hj Talib, Managing Director of Baiduri Finance.
To apply for this deferment, eligible individuals and companies are required to submit the HP Deferment Application Form with all supporting documents during office hours via the drop box located outside the main entrance of Baiduri Finance, Sumbangsih. Forms can be downloaded from www.baiduri.com.bn/covid-support-measures under the ‘Downloadable Forms’ tab. Each application will be assessed by Baiduri Finance based on set criteria and applicants will be updated on the status of their application.
To minimise the risk of infection, customers are also encouraged to use digital channels such as the Baiduri Finance Mobile app to make HP payments using any locally issued credit or debit card, renew their car insurance and road tax among others. To apply for HP, customers can do so via HP Online which is available on www.baiduri.com.bn/baiduri-finance/services/hp-online or through the link available on Baiduri Finance Mobile. There are also a number of alternative self-service channels available for customers who do not have a Baiduri account such as free direct interbank online transfers until 31 December 2021, ATMs and Cash Deposit Machines. Visit www.baiduri.com.bn/baiduri-finance/covid-19-hp-payment-via-digital-channels for more information.
WhatsApp hotlines have also been introduced for selected services including Bluecard assistance, HP Care (vehicle insurance and road tax renewal) and general customer support. Customers are required to set up appointments for these services before visiting the branches to reduce queuing time.
In anticipation of higher demand during the peak period following payday, Baiduri Finance counters will only be accepting HP payments from now until 10 September 2021. Appointments for all other services will be scheduled from 13 September 2021 onwards.
Speaking on these measures, Haji Haliluddin said, “The safety of our employees and customers is of utmost priority to us. We are constantly making adjustments to our operations based on the latest guidelines from the authorities, while striving to meet the needs of our customers.”
In accordance with guidelines from the Ministry of Health, only customers with a green or yellow code on their BruHealth will be allowed entry to branches. Scanning of QR code and mandatory temperature checks will be conducted at the entry point and customers will be required to practise social distancing.
For full details on the revised operating hours and other updates on Baiduri Finance, please follow Baiduri Bank Group on its social media channels, visit www.baiduri.com and head to the COVID-19 Support Measures page at www.baiduri.com.bn/covid-support-measures or contact its 24-hour Customer Helpline at 244 9666.
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Contact our customer support team if you have any further questions. We are here to help you.
A new change is coming
We will be introducing a new online business banking service, bringing new and improved features to enhance your experience with us. The new service will be rolled out to all customers in phases and our existing Baiduri Business i-Banking service will remain available to you, until such time you have been successfully migrated to the new service.
What you need to do now
To minimise any disruptions to the new service rollout, it is important that we have a record of the most current and valid details of all your existing Baiduri Business i-Banking user(s). This information is mandatory to allow your existing user(s) to proceed with first-time login to the new online business banking service.
Important update
Important notice: Our Business i-Banking service will be deactivated soon. To ensure continued access and a smooth transition to the new Baiduri b.Digital Business, please provide your full name, IC, email address and mobile number via Business i-Banking Inbox. If we do not receive updated details from all authorised users, your company will not be migrated to the new platform and a fresh application will be required. For assistance, contact us at [email protected] or call 2268 637/8/9 during business hours. Thank you for your cooperation.
Important notice: We have updated the Baiduri b.Digital Personal mobile app on 21 August 2023.