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b.Digital Personal

Get all your questions about Baiduri b.Digital Personal answered here
  • 1. What is Baiduri b.Digital Personal?
    It is our upgraded online banking platform which includes the web (desktop) version as well as the mobile app. It also includes a new Lifestyle section where you can stay up-to-date with our Promotions and enjoy great eCoupon deals.
  • 2. What can I do on Baiduri b.Digital Personal?
    Some of the key features include:
    • Fund Transfers (within Baiduri, other banks and abroad)
    • Bill Payments
    • Top Up (Prepaid mobile credits, electricity etc)
    • Lifestyle
    • Service Requests (e.g. cheque book requests)
    • Financial Tools (Loan and Financial Planning Calculators, Exchange Rates, Deposit Rates)
  • 3. What do I need to access Baiduri b.Digital Personal?

    To access the web version, you will need to have one of the internet browsers below:

    • Chrome 13.0 and above
    • Mozilla Firefox 3.6 and above
    • Safari 5.0 and above
    • Internet Explorer 9 and above

    To use Baiduri b.Digital Personal mobile app, you will need one of the following minimum operating systems on your mobile device:
    • iOS OS: Version iOS 11 and above
    • Android OS: Version 4.4 and above

  • 4. Is Baiduri b.Digital Personal secure?

    With security features such as Push Notifications, Soft Token, mPIN and Biometric login, you can be assured that your account details and transactions are protected. In addition, we use the industry standard 128-bit strong SSL encryption to protect your confidential data. An automatic timeout feature will ensure you are logged out when your account is idle for more than five (5) minutes.

  • 5. Can I use the mobile app on more than one device?

    No. For security reasons, you can only use the app on one mobile device. If you wish to switch your mobile device, you will need to de-register the app from your existing device and re-register it on your new device.

  • 6. Who can apply for Baiduri b.Digital Personal?
    You need to be at least 15 years old and maintain at least one of the following products with Baiduri Bank Group:
    • Baiduri Bank Passbook Savings Account
    • Baiduri Bank Statement Savings Account
    • Baiduri Bank Current Account
    • Baiduri Bank 1-Account
    • Baiduri Finance Multi-Tier Savings Account
    • Baiduri Finance Multi-Rate Savings Account
    • Baiduri Credit Card
    • Baiduri Mastercard CashCard

    Note: Applicants below 18 years of age will require an indemnity agreement to be signed by their parent or guardian to open the account stated above in order to access b.Digital Personal.
  • 7. I’m not a Baiduri customer. Can I register for Baiduri b.Digital Personal? What would I be able to access?
    Yes. You will be able to register for the mobile app through your Facebook or Twitter account. You will only be able to view details on Promotions, Baiduri Deals and eCoupons on the app. If you receive an eCoupon as a gift, you will also be able to redeem it using the app.
  • 8. What if I encounter difficulty in using Baiduri b.Digital Personal?
    If you encounter any issues, call our 24-hour Customer Helpline on 244 9666 or email [email protected].
  • 9. What do I do if I lose my mobile device where the app is installed?
    Please call our 24-hour Customer Helpline at 244 9666 to inform that you have lost your mobile device and we will disable the access to your Baiduri b.Digital Personal account.
  • 10. Can I access b.Digital Personal Mobile App overseas?

    You have to ensure that the first-time registration for Baiduri b.Digital Personal is done with your registered mobile number in our system. Thereafter you may access the service (web and mobile app) overseas so long as you have a stable internet connection. If you encounter any issues in registering, please call our Baiduri Customer Helpline at 2449666 or email at [email protected]

  • 11. What should I do if I forgot my user ID?

    You can retrieve your User ID via your Baiduri b.Digital Personal Mobile App. Please see steps below:-

    • Log in to your Baiduri b.Digital Personal Mobile App
    • Tap on the top left icon to reveal the menu and select “Settings”. Then tap on “Profile Update”


    • You will be able to view your User ID


    If you are not able to access or log in to your b.Digital Personal Mobile App, you are required to reset your mPIN. Please refer to question number 26.

    If you are still not able to log in your b.Digital Personal Mobile App or encountering any issues in retrieving your User ID, please call our Baiduri Customer Helpline at 2449666 or email at [email protected]


REGISTRATION

For New Users

  • 12. How do I register for Baiduri b.Digital Personal Mobile App?
    • Download Baiduri b.Digital Personal Mobile App from Google Play Store or App Store.
    • Tap on “Register”.
    • Choose to register using Account, Card or Hire Purchase details. Once your preferred method of registration is selected, a One-Time PIN (OTP) will be sent to your registered mobile number. Enter the OTP.
    • If you do not receive your OTP via SMS, a “Resend OTP” button will appear after one minute.
    • Upon successful OTP authentication, you will be prompted to create your Display Name.
    • Click “I agree” to accept the Terms and Conditions.
    • Create and reconfirm your 6-digit mPIN to login.
    • Create your new User ID and password. Password should contain at least one uppercase, one lowercase, one number and one special character
  • 13. How do I register for Baiduri b.Digital Personal web version?
    • Download Baiduri b.Digital Personal Mobile App from Google Play Store or App Store and register in the app (see Q12 above for steps).
    • Go to www.baiduri.com and click on Baiduri b.Digital Personal login button
    • On the login page, click “Register”.
    • Choose to register via Account, Card or Hire Purchase details. Once your preferred method of registration is selected, a One-Time PIN (OTP) will be sent to your registered mobile number .Enter the OTP.
    • If you do not receive your OTP via SMS, a “Resend OTP” button will appear after one minute.
    • Upon successful OTP authentication, the Terms and Conditions page will appear. Click “I agree” to accept.
    • Create your new User ID and Password. Password should contain at least one uppercase, one lowercase, one number and one special character.
    • Upon successful creation of your User ID and Password, you will need to sign on to the mobile app to activate your Soft Token.
  • 14. What is a 2nd level authentication?

    A 2nd level authentication is a one-off authentication for newly registered users of Baiduri b.Digital
    Personal before the first transaction can be performed. Users would need to key in their Baiduri Bank Credit or Debit Card Number followed by the PIN. Once authentication is successful, users will be able to start performing transactions on the platform.

  • 15. What if I don’t have any Baiduri Credit or Debit Card to be used for 2nd level authentication?

    Please call our 24-Hour Customer Helpline at 244 9666 to activate the 2nd level authentication.

For Existing Baiduri b.Digital Personal User

AUTHORIZATION METHODS
LINKING ACCOUNTS
  • 29. How do I link my Credit Card Accounts/Baiduri Finance Hire Purchase Account/ Newly sign ups of any Baiduri Bank products?


    • To link your Baiduri Bank Credit Card Account, please provide your card type via the “Message” feature available on b.Digital Personal Mobile App or via web
    • To link your Baiduri Finance Hire Purchase Account, please provide your 13-15 digit of your Hire Purchase Account Number via the “Message” feature available on b.Digital Personal Mobile App or via web
    • To link any new sign ups of Baiduri Bank products such as Certificate of Deposit, please provide your product Account Number via the “Message” feature available on b.Digital Personal Mobile App or via web

    Please refer to question number 55 to read more about the “Message” feature.

TRANSACTIONS AND PAYMENTS
  • 30. Will I be charged for using the Multiple Transaction service function?

    Fund Transfers within Baiduri Bank and all Bill Payment services are free of charge. However, standard charges apply for each Fund Transfer to other local and overseas banks. Refer to Baiduri Bank's General Tariffs.

    view our general tariffs
  • 31. Why do some of my multiple transactions fail?

    This could be due to insufficient funds in your account. Or you could have exceeded your daily default limit. You will be able to change your daily default limit by selecting Settings > Change Daily Limit.

  • 32. Can I set a future date or scheduled instruction for my bill payment and fund transfer?

    Yes. Please note that fees are applicable for creating, amending or deleting a scheduled instruction. Refer to Baiduri Bank's General Tariffs

    Alternatively, you can use the free “Pay Later” feature, where you can select a later date for one-off Bill Payment, Fund Transfer or Prepaid Top Up.

    For all future-dated transfers or payments, please ensure that there are sufficient funds in your account when payments are due.

  • 33. What happens if my network is disconnected while performing the transactions?

    If the network gets disconnected before a transaction is completed, the transaction will not be processed. However, it is highly recommended to check your account transaction history to ensure that no funds were deducted.

  • 34. Why do I sometimes experience slow response while using Baiduri b.Digital Personal?

    This could be due to the following reasons:

    • You are not using the recommended hardware, browser software or operating system.
    • Technical problems with the Internet Service Provider, Local Area Network or our system.

  • 35. How far back can I view my Transaction History?

    You can view up to 3 months of transaction history. However, you will be able to download your transaction statements for the last six months. You can only download transaction statements for accounts with e-statement features.

  • 36. How do I view my transaction history?
    To view transaction history via Baiduri b.Digital Personal web, follow these simple steps:-
    • Log in to Baiduri b.Digital Personal via web
    • Select the menu bar on the top left, click on “Dashboard” and select “Accounts

    • Select the account you wish to retrieve your e-statement under “Operative Accounts”
    • Click on the “Transaction History” tab located below

    • Select the date range you wish to view.
    • You can also download the transaction history as PDF by clicking on the PDF icon. You will need a PDF reader installed in your device in order to view the transaction history.

    To view your transaction history via Baiduri b.Digital Personal Mobile App, follow these simple steps:
    • Log in to Baiduri b.Digital Personal Mobile App
    • Select the account you wish to retrieve your transaction history from the “Account Summary” page


    • On the selected Account page, tap on “Transaction History” located at the bottom


    • Select the date range you wish to view.
    • You may also download the transaction history as PDF by clicking on the PDF icon. You will need a PDF reader installed in your device to view the transaction history.
  • 37. How do I view or download my e-statements?
    To view e-statements via Baiduri b.Digital Personal via web, follow these simple steps:-
    • Log in to Baiduri b.Digital Personal via web
    • Select the menu bar on the top left, click on “Dashboard” and select “Accounts"


    • Select the account you wish to retrieve your e-statement under “Operative Accounts”
    • Click on the “Past Statements” tab located below


    • Select the month of the e-statement you wish to view. You will need a PDF reader installed on your device to view the statements.

    To view your e-statement via Baiduri b.Digital Personal Mobile App, follow these simple
    steps:
    • Log in to Baiduri b.Digital Personal Mobile App
    • Select the account you wish to retrieve your e-statement from the “Account Summary” page


    • On the selected Account page, tap on “Past Statements” located at the bottom

FUND TRANSFERS

Local Bank Transfers

  • 39. How do I submit a Local Bank Transfer?

    • Login to b.Digital Personal.
    • Tap on the top left icon to reveal the menu and select “Fund Transfer”.
    • Then tap on “To Another Local Bank’.
    • Either select on ‘Adhoc’ to create a new beneficiary or select from your existing beneficiary list.
    • Select the FROM account you wish to debit from and complete all the fields. Please refer to question no. 40 for more details.
    • Select ‘RTGS’ or ‘ACH’ to indicate the preferred method of transfer. Please refer to question no. 39 for more details.
    • The Review page will appear for your confirmation.
    • Select ‘Confirm’ to proceed with the request.
    • The mPIN page will appear to for verification purposes. Enter your 6-digit PIN to complete the request.

  • 40. What is the difference between RTGS and ACH?

    RTGS is the term for Real-Time Gross Settlement. ACH is the term for Automated Clearing House.

    RTGS transactions submitted before the cut-off time will be processed on the same day. The charge for an RTGS transaction is BND15.00.

    ACH transactions submitted before the cut-off time will be processed the end of the day. The charge for an ACH transaction is BND5.00.

    Following the statement issued by Brunei Darussalam Central Bank (BDCB), the fee waiver for online interbank fund transfers will be extended until 31 December 2022.
  • 41. What information must I provide for a Local Bank Transfer?

    You will be required to provide the following information:

    • Beneficiary Name – enter the full name of the Beneficiary who will be receiving the funds. It is advisable to confirm with the Beneficiary the exact account name of the account that you are transferring to.
    • Beneficiary Display Name – This is the display name that will appear in your Beneficiary list for your future use.
    • Beneficiary Bank – select the Beneficiary Bank that you will be transferring the funds to.
    • Beneficiary Account Number – enter the account number of the Beneficiary Bank you will be transferring the funds to.
    • Currency – select the Currency of the Beneficiary’s account that you will be transferring to. For example, if you are transferring to a BND account with a local bank, select the Currency as BND*.
    • Amount – Enter the amount based on the Currency you have selected. For example, if you select Currency as BND, enter the amount in BND.
    • Payment Description – Input any details of the transaction you wish to capture. This information will appear in your Transaction History.

    *Please note that if you are sending the funds in BND, the system will automatically debit the amount from your account immediately.

  • 42. What happens if I submit a Local Bank Transfer after cut-off time?

    If you submit a Local Bank Transfer after the cut-off time you will be prompted to create a Scheduled Transaction and select a Future Date / Standing Instruction for the transaction to be processed.

    Please click here to view the most current cut-off times.

    If you select Future Date, the transaction will be processed on the day you specify. If the specified date is a public holiday or weekend, the transaction will be processed on the next working day.

    If you select Standing Instruction, the transaction will be processed on a recurring basis following the frequency and start date you specify in your instruction.


Overseas Transfers

  • 43. How do I submit an Overseas Transfer?

    1. Login to b.Digital Personal.
    2. Select on ‘Fund Transfer’ on the Left hand menu.
    3. Select on the option ‘Overseas Bank.
    4. Either select on ‘Adhoc’ to create a new beneficiary or select from your existing beneficiary list.
    5. Select the FROM account you wish to debit from.
    6. Complete all the fields and select ‘Next’. Please refer to Question No. 38 for more details.
    7. The Review page will appear for your confirmation.
    8. Select ‘Confirm’ to proceed with the request.
    9. The mPIN/Securecode page will appear to for verification purposes. Please enter your 6-digit mPIN to complete the request. If you are submitting the request via the Baiduri b.Digital Personal on desktop, please input the 6 digit Securecode generated from the soft token on the b.Digital Personal Mobile App.

  • 44. What information must I provide for an Overseas Transfer?

    You will be required to provide the following information:

    • Beneficiary Name – Please enter the full name of the Beneficiary who will be receiving the funds. It is advisable to confirm with the Beneficiary the exact account name of the account that you are transferring to.
    • Beneficiary Display Name – This is the display name that will appear in your Beneficiary list for your future use.
    • Beneficiary Address – Please enter the full exact address registered with beneficiary’s bank. P.O Box will not be accepted.
    • Telephone Number – Please provide your contact number.
    • Currency of Remittance – Please select the Currency of the funds you want your Beneficiary to receive. For example, if the Currency of Remittance selected is USD, the Beneficiary Bank will receive the funds in USD.
    • Charges borne by – Please select who should bear the charges from both Baiduri Bank and the Overseas Beneficiary Bank
    • Beneficiary Bank – Please select the Beneficiary Bank that you will be transferring the funds to. If the bank does not appear in the list, please select ‘Others’ and enter the bank name.
    • Beneficiary Account Number – Please enter the account number of the Beneficiary Bank you will be transferring the funds to. Depending on the country you are transferring to, You may be required to enter either the International Bank Account Number (IBAN) which consists of a combination of letters and digits, or a simple account number consisting of digits only. Some examples for specific countries are as follows:

      • o Australia – 123456 12345678 (6-digit BSB number + 8-digit account number)
      • o Singapore – 1234567890 (7 to 10 digits)

    • Swift Code – Enter the Swift code of the Beneficiary Bank and Branch you are transferring to.
    • Bank Branch – Enter the specific name of the branch that manages the beneficiary’s account.
    • Branch Address – Enter the location address of Beneficiary Bank Branch.
    • City – Enter the city where the Beneficiary Bank Branch is located.
    • Country – Select the country where the Beneficiary Bank Branch is located.
    • Currency – Select either ‘in BND’ or ‘In Currency of Remittance’.
    • Amount – Enter the amount based on the Currency you have selected. For example, if the ‘Currency of Remittance’ is ‘USD’, and ‘Currency’ is selected as ‘In Currency of Remittance’, enter the amount in USD.
    • Payment Description – Provide details of the transaction you wish to capture. This information will appear in your Transaction History.
    • Remittance Reason – Select the reason that most closely matches your purpose for this payment.

  • 45. How do I transfer funds to Malaysia?

    To ensure your online transfers to Malaysia are promptly processed, please follow the guidelines as below: 

    • Ensure the “Currency of Remittance” and “Amount” indicated is in Brunei Dollars (BND), As Malaysian Ringgit (MYR) is a restricted currency, all fund transfers originating from Brunei to Malaysia must be settled in BND.
    • Ensure the “Amount” indicated in BND is equivalent to MYR value your beneficiary is to receive. For example, if you intend for your beneficiary to receive MYR10,000, please provide the BND equivalent using an indicative exchange rate for MYR on the day of transaction (e,g. 0.3300) i.e MYR10,000 * 0.3300= BND3,300.00
    • Telegraphic transfer requests to Malaysia submitted during public holidays and weekends for Brunei or Malaysia will only be processed on the next working day. The indicative MYR rate is subject to change as of the date and time of processing.
    • It is highly recommended to submit your telegraphic transfer requests only during working days from Monday to Friday before the cut-off time.

  • 46. What happens if I submit an Overseas Transfer after the cut-off time?

    If you submit an Overseas Transfer after the cut-off time of 2:00pm (Monday to Friday) or 10:30am (Saturday), your transaction will only be processed on the next working day.
  • 47. When will my Beneficiary receive the funds?

    If your transaction details are accurate and there are no issues detected by us and the Beneficiary Bank, the funds should be credited to your Beneficiary’s account from one to three working days from the date of processing.

  • 48. What is the maximum number of transactions I can make under Multiple Fund Transfers and Bill Payments?

    You can make up to 5 Multiple Transactions at a time.

  • 49. Can I view my Outward Telegraphic Transfer advice?

    Yes, you can view your outward telegraphic transfer advice by following the steps.

    To view via b.digital Web

    • Go to the left side menu bar and select “Fund Transfers”
    • Select “Advices” under Drop down menu


    • Selected the listed overseas transactions list


    • The debit advice will be displayed
    • You may also save the debit advice as image.

    To view via bDigital Personal Mobile App

    • Go to the left side menu bar and select “Fund Transfers”
    • Select “Advices” under Drop down menu


    • Select the listed overseas transactions list


    • The debit advice will be displayed
    • You may also save the debit advice as image.

BILL PAYMENTS
Manage Top Ups
MESSAGE FEATURE
  • 55. What does the Message feature do?

    This feature allows you to interact with Baiduri Bank’s Digital Banking team on the following matters:-

    • Linking your Baiduri b.Digital Personal to new accounts/ credit cards/ Baiduri Finance Hire Purchase accounts/ Loans/ Unit Trust
    • Answering queries on your transactions made via Baiduri b.Digital Personal
    • Requesting for e-statements access via Baiduri b.Digital Personal Mobile App and Web
    • Activating your accounts

  • 56. How do I access this feature?

    • Login to Baiduri b.Digital Personal Mobile App or via web
    • Tap on the left icon to reveal the menu and select Messages


    • Select the pen icon located on the top right to create a new message


    • Select the Category and enter your Message. Tap SEND once done.

  • 57. I have sent a message to the b.Digital Team and am expecting a reply. Where do I check if the team has replied?

    • Login to Baiduri bDigital Web or App
    • Tap on the “Bell Icon”. A notification will indicate the number of messages unread.
    • Tap on the Inbox Message


    • The reply from Digital Team will be displayed.

Quick Balance

SAVINGS GOAL



PAYMENT SCREENSHOT
  • 62. What is the “Payment Screenshot” feature?

    This feature enables users to take a full snapshot of a transfer or bill payment by tapping or clicking on the “Save as Image Button”. The image will automatically be saved into the device.


NOTIFICATION
  • 63. What is the "notification" feature?

    This feature enables you to select your preferred channel(s) for transaction-related notifications. You may choose to select receive your notifications via email, SMS, Inbox or all three channels.

    Click on the hamburger menu, select Settings and then select Notification


    Toggle on and off the buttons of each channel to enable or disable notifications.
  • 64. What is Baiduri Qpay?

    Baiduri Qpay is a mobile payment service accessible via Baiduri b.Digital Personal mobile app, which allows you to make or initiate contactless purchases using QR Code displayed at any participating merchant outlets.

    It is bound to a Baiduri UnionPay Debit Card where any purchases will be automatically deducted from the available balances in your account. For more information, click here.


GET IN TOUCH WITH US

Contact our customer support team if you have any further questions. We are here to help you.

+673 244 9666
[email protected]
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*Note: We are currently rolling out our new online business banking service, Baiduri b.Digital Business to existing customers in phases. For users who have not yet received their new login credentials, please continue to access the Business i-Banking service for your online banking needs. For more information, please contact us at [email protected] or call 2268 637/8/9 during business hours.

Important notice: Our Business i-Banking service will be deactivated soon. To ensure continued access and a smooth transition to the new Baiduri b.Digital Business, please provide your full name, IC, email address and mobile number via Business i-Banking Inbox. If we do not receive updated details from all authorised users, your company will not be migrated to the new platform and a fresh application will be required. For assistance, contact us at [email protected] or call 2268 637/8/9 during business hours. Thank you for your cooperation.
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