YOU ARE IN PERSONAL BANKING
To access the web version, you will need to have one of the internet browsers below:
With security features such as Push Notifications, Soft Token, mPIN and Biometric login, you can be assured that your account details and transactions are protected. In addition, we use the industry standard 128-bit strong SSL encryption to protect your confidential data. An automatic timeout feature will ensure you are logged out when your account is idle for more than five (5) minutes.
No. For security reasons, you can only use the app on one mobile device. If you wish to switch your mobile device, you will need to de-register the app from your existing device and re-register it on your new device.
You have to ensure that the first-time registration for Baiduri b.Digital Personal is done with your registered mobile number in our system. Thereafter you may access the service (web and mobile app) overseas so long as you have a stable internet connection. If you encounter any issues in registering, please call our Baiduri Customer Helpline at 2449666 or email at [email protected]
For New Users
A 2nd level authentication is a one-off authentication for newly registered users of Baiduri b.Digital
Personal before the first transaction can be performed. Users would need to key in their Baiduri Bank Credit or Debit Card Number followed by the PIN. Once authentication is successful, users will be able to start performing transactions on the platform.
Please call our 24-Hour Customer Helpline at 244 9666 to activate the 2nd level authentication.
For Existing Baiduri b.Digital Personal User
Please call our 24-hour Customer Helpline on 244 9666 or email [email protected]
Our new platforms use Soft Token, a digital key stored on Baiduri b.Digital Personal Mobile App, instead of the physical token (dongle) for authentication. In order to activate the Soft Token, you must install and register for the mobile app. When you register for the app, the Soft Token feature will be automatically activated.
No. You will already be prompted to create an ID and password during the registration process for the mobile app. You may use that same ID and Password to login to Baiduri b.Digital Personal web version.
Your access to Baiduri b.Digital Personal service will be blocked after 5 unsuccessful consecutive login attempts. You will be asked to reset your password.
A Soft Token is a digital key stored on Baiduri b.Digital Personal Mobile App. It works in the same way as the physical token (dongle) to generate a secure code to authenticate selected transactions such as Fund Transfers, Bill Payments and Top Ups performed on the web version. This is a security feature to ensure your account and transactions are protected.
For iPhone:
For Android:
You will need to delete and reinstall the app.
These are two different options to authenticate your online transactions. Your choice would depend on your preferences and circumstances.
“Push Notification – Mobile Online” is suitable if your mobile device is connected to a stable data or wi-fi network. Please ensure that "Push Notification" is enabled for b.Digital Personal Mobile.
“Soft Token – Mobile Offline” is suitable when you are not able to connect your mobile device to any data or wifi network.
mPIN (or Mobile Personal Identification Number) is a PIN that you will need to create in order to login to Baiduri b.Digital Personal Mobile App. The mPIN is also used to authorize transactions performed on Baiduri b.Digital Personal Mobile App.
You can reset your password through the “Forgot Password” function on the b.Digital Personal Website.
You can reset your mPIN through the ‘Forget mPIN’ function on the b.Digital Personal Mobile App.
Tap “Forgot mPIN” on the pre-login screen to reset.
This could be due to insufficient funds in your account. Or you could have exceeded your daily default limit. You will be able to change your daily default limit by selecting Settings > Change Daily Limit.
Yes. Please note that fees are applicable for creating, amending or deleting a scheduled instruction. Refer to Baiduri Bank's General Tariffs
Alternatively, you can use the free “Pay Later” feature, where you can select a later date for one-off Bill Payment, Fund Transfer or Prepaid Top Up.
For all future-dated transfers or payments, please ensure that there are sufficient funds in your account when payments are due.
If the network gets disconnected before a transaction is completed, the transaction will not be processed. However, it is highly recommended to check your account transaction history to ensure that no funds were deducted.
This could be due to the following reasons:
You can view up to one month of transaction history. However, you will be able to download your transaction statements for the last six months. You can only download transaction statements for accounts with e-statement features.
Fund Transfers within Baiduri Bank are free. However, charges apply for Fund Transfers to other local and overseas banks.
RTGS is the term for Real-Time Gross Settlement. ACH is the term for Automated Clearing House.
RTGS transactions submitted before the cut-off time at 12:00pm (Monday to Friday) or 10:00am (Saturday) will be processed on the same day. The charge for an RTGS transaction is BND15.00.
ACH transactions submitted before the cut-off time at 12:00pm will be processed at the end of the day. The charge for an ACH transaction is BND5.00.
Following the press release issued by Autoriti Monetari Brunei Darussalam (AMBD) on 29 September 2020, the fee waiver for online interbank fund transfers will be extended for another six months until 31 March 2021.
You will be required to provide the following information:
If you submit a Local Bank Transfer after the cut-off time at 12:00pm (Monday to Friday) you will be prompted to create a Scheduled Transaction and select a Future Date / Standing Instruction for the transaction to be processed.
If you select Future Date, the transaction will be processed on the day you specify. If the specified date is a public holiday or weekend, the transaction will be processed on the next working day.
If you select Standing Instruction, the transaction will be processed on a recurring basis following the frequency and start date you specify in your instruction.
You will be required to provide the following information:
To ensure your online transfers to Malaysia are promptly processed, please follow the guidelines as below:
If you submit an Overseas Transfer after the cut-off time of 3:00pm (Monday to Friday) or 10:00am (Saturday), your transaction will only be processed on the next working day.
If your transaction details are accurate and there are no issues detected by us and the Beneficiary Bank, the funds should be credited to your Beneficiary’s account from one to three working days from the date of processing.
You can make up to 5 Multiple Transactions at a time.
No. Bill Payment service is free.
No. You can only pay your bills with your Baiduri Debit or Credit Card.
Customer can only pay the Hire Purchase using the Baiduri MasterCard Auto Direct Prepaid Card or their Baiduri account.
You can retrieve up to three (3) months of your payment history or a maximum of 50 transactions.
This is a feature in Baiduri b.Digital Personal Mobile App which allows you to view your latest balance of your designated account. If you have more than one savings account, you will need to choose ONE to be tied to this feature.
Go to Settings > Enroll Quick Balance > Submit. Enter your mPIN when prompted and you will receive a notification once this feature is enabled.
In the mobile app, go to Settings > Enroll Quick Balance > Select whether to Enable or Disable.
SAVINGS GOAL
This feature is only available on the web version. It allows you to set a savings goal and monitor your progress.
eCoupons are digital coupons available on Baiduri b.Digital Personal Mobile App under the Lifestyle Offers section that allows you to redeem attractive deals at participating merchant outlets across Brunei.
eCoupons can be purchased through the mobile app using Baiduri Credit Cards. You can also choose to send it as a gift to anyone who downloads the mobile app. If the recipient is not a Baiduri customer, he or she will need to register for the app using Facebook or Twitter account.
At the merchant point-of-sale, scan the QR code displayed with the QR code scanner within the eCoupon that you have purchased.
Your friend will get an email notification that he has been gifted an eCoupon. If he is not a Baiduri b.Digital Personal Mobile App user yet, he will need to register with the App in order to accept the eCoupon. Redemption details will be provided in the notification email.
Your transactions will reflect on your statements as “E-COUPON PURCHASE”.
GET IN TOUCH WITH US
Contact our customer support team if you have any further questions. We are here to help you.
