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b.Digital Personal
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  • What is Baiduri b.Digital Personal?
    It is our upgraded online banking platform which includes the web (desktop) version as well as the mobile app. It also includes a new Lifestyle section where you can stay up-to-date with our Promotions and enjoy great eCoupon deals.
  • What can I do on Baiduri b.Digital Personal?
    Some of the key features include:
    • Fund Transfers (within Baiduri, other banks and abroad)
    • Bill Payments
    • Top Up (Prepaid mobile credits, electricity etc)
    • Lifestyle (purchase eCoupons for yourself or as a gift to others)
    • Service Requests (e.g. cheque book requests)
    • Financial Tools (Loan and Financial Planning Calculators, Exchange Rates, Deposit Rates)
  • What do I need to access Baiduri b.Digital Personal?

    To access the web version, you will need to have one of the internet browsers below:

    • Chrome 13.0 and above
    • Mozilla Firefox 3.6 and above
    • Safari 5.0 and above
    • Internet Explorer 9 and above

    To use Baiduri b.Digital Personal mobile app, you will need one of the following minimum operating systems on your mobile device:
    • iOS OS: Version iOS 11 and above
    • Android OS: Version 4.4 and above

  • Is Baiduri b.Digital Personal secure?

    With security features such as Push Notifications, Soft Token, mPIN and Biometric login, you can be assured that your account details and transactions are protected. In addition, we use the industry standard 128-bit strong SSL encryption to protect your confidential data. An automatic timeout feature will ensure you are logged out when your account is idle for more than five (5) minutes.

  • Can I use the mobile app on more than one device?

    No. For security reasons, you can only use the app on one mobile device. If you wish to switch your mobile device, you will need to de-register the app from your existing device and re-register it on your new device.

    To de-register, select “De-register” under Settings in Baiduri b.Digital Personal Mobile App. Click here to watch the video tutorial.

  • Who can apply for Baiduri b.Digital Personal?
    You need to be at least 15 years old and maintain at least one of the following products with Baiduri Bank Group:
    • Baiduri Bank Passbook Savings Account
    • Baiduri Bank Statement Savings Account
    • Baiduri Bank Current Account
    • Baiduri Bank 1-Account
    • Baiduri Finance Multi-Tier Savings Account
    • Baiduri Finance Multi-Rate Savings Account
    • Baiduri Credit Card
    • Baiduri Mastercard CashCard

    Note: Applicants below 18 years of age will require an indemnity agreement to be signed by their parent or guardian to open the account stated above in order to access b.Digital Personal.
  • I’m not a Baiduri customer. Can I register for Baiduri b.Digital Personal? What would I be able to access?
    Yes. You will be able to register for the mobile app through your Facebook or Twitter account. You will only be able to view details on Promotions, Baiduri Exclusives and eCoupons on the app. If you receive an eCoupon as a gift, you will also be able to redeem it using the app.
  • What if I encounter difficulty in using Baiduri b.Digital Personal?
    If you encounter any issues, call our 24-hour Customer Helpline on 244 9666 or email [email protected].
  • What do I do if I lose my mobile device where the app is installed?
    Please call our 24-hour Customer Helpline at 244 9666 to inform that you have lost your mobile device and we will disable the access to your Baiduri b.Digital Personal account.
  • Can I access b.Digital Personal Mobile App overseas?

    You have to ensure that the first-time registration for Baiduri b.Digital Personal is done with your registered mobile number in our system. Thereafter you may access the service (web and mobile app) overseas so long as you have a stable internet connection. If you encounter any issues in registering, please call our Baiduri Customer Helpline at 2449666 or email at [email protected]


REGISTRATION

For New Users

  • I need to register on b.Digital Personal Mobile App first. How do I do this?
    • Download Baiduri b.Digital Personal Mobile App from Google Play Store or App Store.
    • Tap on “Register”.
    • Choose to register using Account, Card or Hire Purchase details. Once your preferred method of registration is selected, a One-Time PIN (OTP) will be sent to your registered mobile number. Enter the OTP.
    • If you do not receive your OTP via SMS, a “Resend OTP” button will appear after one minute.
    • Upon successful OTP authentication, you will be prompted to create your Display Name.
    • Click “I agree” to accept the Terms and Conditions.
    • Create and reconfirm your 6-digit mPIN to login.
    • Create your new User ID and password. Password should contain at least one uppercase, one lowercase, one number and one special character
  • How do I register for Baiduri b.Digital Personal web version?
    • Download Baiduri b.Digital Personal Mobile App from Google Play Store or App Store and register in the app (see Q9 above for steps). · Go to www.baiduri.com and click on Baiduri b.Digital Personal login button
    • On the login page, click “Register”.
    • Choose to register via Account, Card or Hire Purchase details. Once your preferred method of registration is selected, a One-Time PIN (OTP) will be sent to your registered mobile number .Enter the OTP.
    • If you do not receive your OTP via SMS, a “Resend OTP” button will appear after one minute.
    • Upon successful OTP authentication, the Terms and Conditions page will appear. Click “I agree” to accept.
    • Create your new User ID and Password. Password should contain at least one uppercase, one lowercase, one number and one special character.
    • Upon successful creation of your User ID and Password, you will need to sign on to the mobile app to activate your Soft Token.

For Existing Baiduri b.Digital Personal User


AUTHORIZATION METHODS

TRANSACTION & PAYMENTS

FUND TRANSFERS

BILL PAYMENTS

Quick Balance

ecoupons
  • What are eCoupons?

    eCoupons are digital coupons available on Baiduri b.Digital Personal Mobile App under the Lifestyle Offers section that allows you to redeem attractive deals at participating merchant outlets across Brunei.

  • How does eCoupon work?

    eCoupons can be purchased through the mobile app using Baiduri Credit Cards. You can also choose to send it as a gift to anyone who downloads the mobile app. If the recipient is not a Baiduri customer, he or she will need to register for the app using Facebook or Twitter account.

  • How do I redeem eCoupons?

    At the merchant point-of-sale, scan the QR code displayed with the QR code scanner within the eCoupon that you have purchased.

  • Can I send an eCoupon as a gift to my friend?

    Your friend will get an email notification that he has been gifted an eCoupon. If he is not a Baiduri b.Digital Personal Mobile App user yet, he will need to register with the App in order to accept the eCoupon. Redemption details will be provided in the notification email.

  • How will the eCoupons be reflected on our Card Statements?

    Your transactions will reflect on your statements as “E-COUPON PURCHASE”.

GET IN TOUCH WITH US

Contact our customer support team if you have any further questions. We are here to help you.

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