Discontinuation of Passbook Services - FAQs

When will passbook services be discontinued, and what happens to related fees?
Passbook services will be discontinued on 12 October 2026.

From that date:

Passbooks can no longer be used or updated.
All passbook-related fees, including the quarterly passbook service fee, will no longer apply.
Why are passbook services being discontinued?
This change forms part of our sustainability and digital banking initiatives, which aim to reduce paper usage and provide customers with more efficient, secure and convenient ways to access their account information.
Can I still use my existing passbook after 12 October 2026, and how can I access my account information?
No. From 12 October 2026, passbooks will no longer be updated. You may continue to access your account information through the following channels:

Baiduri b.Digital Personal (web and mobile app) – View account balances and transaction history (up to 6 months). See guide here.
eStatements (via email) – Monthly statements sent at no charge to customers with a valid email address registered with Baiduri Finance.
Physical statements (opt-in) – Available upon request at any Baiduri Finance branch.

To assist customers during the transition period, the opt-in for physical statements for Multi-Tier Savings Accounts (passbook holders) will be waived from 12 October 2026 to 31 December 2026. Thereafter, a fee of BND5 per month will apply in accordance with Baiduri Finance's General Tariffs.

To ensure uninterrupted access to your account information, please keep your contact details, including your mobile number and email address, up to date with Baiduri Finance.
How do I find / view / print my eStatement via Baiduri b.Digital Personal App?
Please find our step-by-step guide to accessing your eStatements via B.digital Personal here.
Can I continue to keep my existing passbook?
Yes. You may continue to keep your existing passbook for your records. However, from 12 October 2026, passbooks can no longer be used or updated.
What are the fees if I wish to receive physical statements?
Customers may request to opt in to receive physical statements on a monthly basis at any Baiduri Finance Branch. Physical statements will continue to be sent monthly unless you choose an alternative statement delivery method or close your account.

A fee of BND5 per month will apply in accordance with Baiduri Finance’s General Tariffs.

However, to support customers during the transition period, this fee will be waived from 12 October 2026 to 31 December 2026. The fee will apply from 1 January 2027.
Will my past transaction history be lost after passbook services are discontinued?
No. The discontinuation of passbook services will not affect your account transaction history.

Past transaction records will continue to be available through the Bank’s existing channels, subject to the applicable viewing periods for each channel.
What if I do not have access to digital banking?
If you are not registered for Baiduri b.Digital Personal, please visit your nearest Baiduri Finance branch.

Our staff will be happy to assist you in accessing your account information through the available channels after passbook services are discontinued.
I find it difficult to access my eStatements. What can I do?
We understand that some customers may require assistance accessing their eStatements.

Our branch staff are available to help you:

Update your contact details, including your email address
Set up and access Baiduri b.Digital Personal
Access and retrieve your eStatements
Answer any questions you may have

If you do not use Baiduri b.Digital Personal or do not have access to an email address, please visit any Baiduri Finance branch to discuss the options available for receiving your account statements.
Who can I contact if I need assistance or have any questions?
If you require assistance or have questions regarding the discontinuation of passbook services, please contact us through any of the following channels:

Email: [email protected]
24-hour Customer Helpline: +673 244 9666
Visit: Your nearest Baiduri Finance branch

Our team will be happy to assist you.

Please select one of the below

Important update
19 September 2023

We would like to inform you that with effect from 31 October 2023, Business i-Banking service will no longer be operational, and this will be replaced with our new Baiduri b.Digital Business service.

If your company has not transitioned to b.Digital Business, please ensure that every existing user provides the following by 8 October 2023 through the Business i-Banking Inbox:

User’s full name
User’s valid Identification Card (IC) or Passport
User’s mobile number
User's company assigned email address (General company email is not accepted e.g., [email protected])

Alternatively, you can complete the b.Digital Business Amendment Form and submit the form(s) directly to Baiduri Digital Hub, Ground Level, Baiduri Bank Headquarters.

Every user will receive a notification email at their registered email address, once they have been migrated and activated on the b.Digital Business service.

Companies who have not moved to b.Digital Business after 31 October 2023 can re-apply as a new subscriber to the b.Digital Business service. This will require additional documentations to be submitted as part of the application. Refer “Required Documents” here.

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