From 20 April 2024, we will be introducing a new fee on cash payments for hire purchase instalments and related charges.

A convenient way to conduct swift and physically-distant transactions. You have the option of calling our Helpdesk or sending a message to our WhatsApp hotlines. 

Available services

Loan account transfer

Thinking of selling your car directly to someone or taking over a friend’s car? Let us help you.

Statements and cancellations

You can request for your loan account details and status.

  • Hire Purchase settlement quotation
  • Standing instruction cancellation
  • Cease Letter Reissuance
  • Approval for Vehicle Registration Number replacement
  • Digital copy of Vehicle Registration Book (Bluecard)

Personal details update

If you’ve changed your mobile number or address, let us know. This is to ensure you receive transaction alerts, updates, news and promotions.

Product and account enquiries

We’re here to help answer any questions you have.

  • Digital payment assistance
  • Product information enquiries
  • HP and Recovery account enquiries
  • Savings and Fixed Deposit account enquiries

Specific Services

You can contact our WhatsApp hotlines for specific services:

  • HP Care
  • HP Sales

Reach us now

24-hour Customer Helpline
Call us at 2449666 for assistance

WhatsApp Hotlines

Subject to change

24-hour Customer Helpline

Monday to Thursday
9:00 am to 5:00 pm

9:00 am to 12.00 pm
2:00 pm to 5.00 pm

9:00 am to 12.00 pm

Sunday and Public Holiday

WhatsApp Hotlines

Monday to Thursday
9:00 am to 4:00 pm

9:00 am to 11.30 am

9:00 am to 11.00 am

Sunday and Public Holiday

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Important update
19 September 2023

We would like to inform you that with effect from 31 October 2023, Business i-Banking service will no longer be operational, and this will be replaced with our new Baiduri b.Digital Business service.

If your company has not transitioned to b.Digital Business, please ensure that every existing user provides the following by 8 October 2023 through the Business i-Banking Inbox:
  • User’s full name
  • User’s valid Identification Card (IC) or Passport
  • User’s mobile number
  • User's company assigned email address (General company email is not accepted e.g., [email protected])

Alternatively, you can complete the b.Digital Business Amendment Form and submit the form(s) directly to Baiduri Digital Hub, Ground Level, Baiduri Bank Headquarters.

Every user will receive a notification email at their registered email address, once they have been migrated and activated on the b.Digital Business service.

Companies who have not moved to b.Digital Business after 31 October 2023 can re-apply as a new subscriber to the b.Digital Business service. This will require additional documentations to be submitted as part of the application. Refer “Required Documents” here.

Important notice: Our Business i-Banking service will be deactivated soon. To ensure continued access and a smooth transition to the new Baiduri b.Digital Business, please provide your full name, IC, email address and mobile number via Business i-Banking Inbox. If we do not receive updated details from all authorised users, your company will not be migrated to the new platform and a fresh application will be required. For assistance, contact us at [email protected] or call 2268 637/8/9 during business hours. Thank you for your cooperation.

To strengthen our online security measures, effective 8 January 2024, we will introduce the cooling period feature on our Baiduri b.Digital Personal web and mobile app to prevent unauthorised access.

Click here for more information.

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