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Contactless Services

For your comfort and safety

OVERVIEW
A convenient way to conduct swift and physically-distant transactions. You have the option of calling our Helpdesk or sending a message to our WhatsApp hotlines. 

Available services

Loan account transfer

Thinking of selling your car directly to someone or taking over a friend’s car? Let us help you.

Statements and cancellations

You can request for your loan account details and status.

  • Certificate of balance (COB)
  • Hire Purchase settlement quotation
  • Standing instruction cancellation
  • Cease Letter Reissuance
  • Approval for Vehicle Registration Number replacement
  • Digital copy of Vehicle Registration Book (Bluecard)

Personal details update

If you’ve changed your mobile number or address, let us know. This is to ensure you receive transaction alerts, updates, news and promotions.

Product and account enquiries

We’re here to help answer any questions you have.

  • Digital payment assistance
  • Product information enquiries
  • HP and Recovery account enquiries
  • Savings and Fixed Deposit account enquiries

Specific Services

You can contact our WhatsApp hotlines for specific services:

  • HP Care
  • HP Sales

Reach us now

Baiduri Finance Helpdesk
Call us at 2449666 ext 3 for assistance

Whatsapp Hotlines

BUSINESS HOURS
Subject to change

Baiduri Finance Helpdesk

Monday to Thursday
9:00 am to 5:00 pm

Friday
9:00 am to 12.00 pm
2:00 pm to 5.00 pm

Saturday
9:00 am to 12.00 pm

Sunday and Public Holiday
Closed

WhatsApp Hotlines

Monday to Thursday
9:00 am to 4:00 pm

Friday
9:00 am to 11.30 am

Saturday
9:00 am to 11.00 am

Sunday and Public Holiday
Closed


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Contact our customer support team if you have any further questions. We are here to help you.

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Important update
19 September 2023

We would like to inform you that with effect from 31 October 2023, Business i-Banking service will no longer be operational, and this will be replaced with our new Baiduri b.Digital Business service.

If your company has not transitioned to b.Digital Business, please ensure that every existing user provides the following by 8 October 2023 through the Business i-Banking Inbox:
  • User’s full name
  • User’s valid Identification Card (IC) or Passport
  • User’s mobile number
  • User's company assigned email address (General company email is not accepted e.g., [email protected])

Alternatively, you can complete the b.Digital Business Amendment Form and submit the form(s) directly to Baiduri Digital Hub, Ground Level, Baiduri Bank Headquarters.

Every user will receive a notification email at their registered email address, once they have been migrated and activated on the b.Digital Business service.

Companies who have not moved to b.Digital Business after 31 October 2023 can re-apply as a new subscriber to the b.Digital Business service. This will require additional documentations to be submitted as part of the application. Refer “Required Documents” here.

Important notice: Our Business i-Banking service will be deactivated soon. To ensure continued access and a smooth transition to the new Baiduri b.Digital Business, please provide your full name, IC, email address and mobile number via Business i-Banking Inbox. If we do not receive updated details from all authorised users, your company will not be migrated to the new platform and a fresh application will be required. For assistance, contact us at [email protected] or call 2268 637/8/9 during business hours. Thank you for your cooperation.

Important notice: We have updated the Baiduri b.Digital Personal mobile app on 21 August 2023.

If you have not logged in to your mobile app lately, you will be required to update the app when you open it.

If you have updated the app but have forgotten what your User ID is, you can retrieve it via one of the following:
• Visit Digital Hub at ground level, Baiduri Bank Headquarters
• Visit your nearest Baiduri Bank branch
• Call our 24-hour Customer Helpline at 2449666

If you have forgotten your password, you can reset it through the Baiduri b.Digital Personal web platform through the “Forgot Password” feature.

If you need further assistance, click here for a guide.
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