Contactless Services

For your comfort and safety

A convenient way to conduct swift and physically-distant transactions. You have the option of calling our Helpdesk or sending a message to our WhatsApp hotlines. 

Available services

Loan account restructuring

Thinking of selling your car directly to someone or taking over a friend’s car? Let us help you restructure your HP loan account.

Loan account transfer

We can arrange a new payment plan based on your financial capabilities.

  • Shorten your loan tenor and increase your monthly repayment
  • Place additional deposit to reduce your monthly repayment
  • Pay back your loan over a longer period of time to reduce your monthly repayment amount

Statements and cancellations

You can request for your loan account details and status.

  • Certificate of balance (COB)
  • Hire Purchase settlement quotation
  • Standing instruction cancellation
  • Cease Letter Reissuance
  • Approval for Vehicle Registration Number replacement
  • Digital copy of Vehicle Registration Book (Bluecard)

Personal details update

If you’ve changed your mobile number or address, let us know. This is to ensure you receive transaction alerts, updates, news and promotions.

Product and account enquiries

We’re here to help answer any questions you have.

  • Digital payment assistance
  • Product information enquiries
  • HP and Recovery account enquiries
  • Savings and Fixed Deposit account enquiries

Specific Services

You can contact our WhatsApp hotlines for specific services:

  • HP Care
  • HP Sales

Reach us now

Baiduri Finance Helpdesk
Call us at 2449666 ext 3 for assistance

Whatsapp Hotlines

Subject to change

Baiduri Finance Helpdesk

Monday to Thursday
9:00 am to 5:00 pm

9:00 am to 12.00 pm
2:00 pm to 5.00 pm

9:00 am to 12.00 pm

Sunday and Public Holiday

WhatsApp Hotlines

Monday to Thursday
9:00 am to 4:00 pm

9:00 am to 11.30 am

9:00 am to 11.00 am

Sunday and Public Holiday

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*Note: We are currently rolling out our new online business banking service, Baiduri b.Digital Business to existing customers in phases. For users who have not yet received their new login credentials, please continue to access the Business i-Banking service for your online banking needs. For more information, please contact us at [email protected] or call 2268 637/8/9 during business hours.

Important notice: Our Business i-Banking service will be deactivated soon. To ensure continued access and a smooth transition to the new Baiduri b.Digital Business, please provide your full name, IC, email address and mobile number via Business i-Banking Inbox. If we do not receive updated details from all authorised users, your company will not be migrated to the new platform and a fresh application will be required. For assistance, contact us at [email protected] or call 2268 637/8/9 during business hours. Thank you for your cooperation.
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