Revision of Western Union Service Fees

Issue Date: 01st September 2020

Soft Opening of Baiduri Bank New Headquarters

Issue Date: 06th July 2020

Sumbangsih Branch Closure

Issue Date: 29th June 2020

Relocation of Kiarong Branch

Issue Date: 03rd July 2020

Sumbangsih Branch Closure

Issue Date: 29th June 2020

Notification for Common Reporting Standards

Issue Date: 8th August 2018

Notice on Unclaimed Balances

Issue Date: 14th May 2019


Dear valued customers,

We are pleased to inform that you are now able to make secure online payments with your Baiduri UnionPay Debit Card.

UnionPay International (UPI) is a subsidiary of China UnionPay focused on the growth and support of UnionPay�s global business. In partnership with more than 1,800 institutions worldwide, UnionPay International has enabled card acceptance in 170 countries and regions. UnionPay is currently accepted at more than 52.61 million merchants and 2.57 million ATMs.

See how to get started. Click here.

Issue Date: : 16 November 2018

Closure Of Baiduri Customer Care Centre, Seri Complex

Issue Date: 12th November 2018


In order to comply with regulatory requirements, we require some Mastercard CashCard Cardholders to provide us with updated account details. If you currently hold a Baiduri Mastercard CashCard and do not maintain a Savings or Current Account with Baiduri Bank, please take note of the following.

What You Need to Do

  • If you currently have a Savings or Current Account with Baiduri Bank, please call our Customer Helpline at +673 2449666 and Press 1 for Call Centre to provide us with your Account Number
  • If you do not have any Savings or Current Account with Baiduri Bank, you will need to:
    1. Download and fill in the Customer Information Form (CIF); and
    2. Bring your duly completed form to any Baiduri Bank branch together with your original Brunei Identity Card (IC) OR Passport with proof of address (e.g. utility bill, phone bill)

If you are currently not residing in Brunei, you will need to:

  1. Download and fill in the Customer Information Form (CIF);
  2. Email scanned copies of the required documents (as mentioned above) to [email protected]; and
  3. Send the original completed CIF Form with verified copies of the identity documents by post to the address stated below.

Baiduri Bank Block A, Ground Floor, Units 1-4, Kiarong Complex Lebuhraya Sultan Hassanal Bolkiah BE1318 Brunei Darussalam

Please note that all documents must be verified by a Notary Public in order to be valid for this purpose.

Updating your account details is a mandatory requirement. If we do not receive the required documents by 25 September 2018, we will have to deactivate your Mastercard CashCard. You will not be able to use the Card to perform any cash withdrawal or online and offline purchases.

For more information, contact:
Call: +673 2449666 ext 1
Email: [email protected]

Customer Information Form (CIF)

Issue Date: 6th September 2018

ACH/RTGS Transfer Charges

Dear valued customers,

We are pleased to inform that for fund transfers from Baiduri Bank to other local banks on
, the following options are now available:

Speed of Transfer Beneficiary account will be credited the same day* Beneficiary account will be credited within a few hours*
Tariff BND 5 BND 15
Stamp Duty BND 0.10 BND 0.10

*Subject to processing time of beneficiary bank

Kindly note that transactions of more than BND50,000 will automatically be transferred via RTGS.

For more information on tariffs, please visit the Download Centre at

Read more about the transfer options below:
ACH-DC (Automated Clearing House via Direct Credit)
RTGS (Real Time Gross Settlement)

Issue Date: 7th June 2018

Baiduri Mobile App Android Update

Issue Date: 28th February 2018

Safeguarding Mobile Banking

In the world of technology, with the convenience and awesomeness of mobile banking, security is something that is sometimes overlooked or taken for granted. Of course we have worked hard and kept many security checks in place to safeguard you and your data. However, just a little reminder that while our systems are secure, they only work if you are vigilant. Sharing these simple tips on how you can safeguard you and your financial data, while you bank with us online!

Issue Date: 27th December 2017

HSBC Brunei Cheques

Issue Date: 20th December 2017

Successful Transfer of HSBC Brunei

Issue Date: 12th November 2017

Termination of Cheque Services - GBP

Issue Date: 8th November 2017

Notice in Newspaper

Issue Date: 7th November 2017

Customer Care Centre KB

Issue Date: 7th November 2017

HSBC Cheque

Issue Date: 6th November 2017

Suspicious Calls

Members of the public have alerted Baiduri Bank that they received suspicious calls from an automated machine claiming to be from Baiduri Bank, informing them of an outstanding amount to settle and to press "9" for more information or to speak to a Baiduri Bank officer/representative.

Baiduri Bank Group wishes to advise the public that we would not make such calls to ask for your personal information.

We would like to remind the public who receive such calls or email requesting personal information or money:

  1. To be vigilant. Baiduri Bank will not ask you to make a payment through a phone call, especially to a third-party Bank account. In such situations, you should ignore the call and contact your bank.
  2. Not to transfer any money to the caller, either via bank transfers, remittance agencies or any other means.
  3. Not to provide personal information such as your name, I/C or passport number, bank account details or debit/credit card details.

We at Baiduri Bank Group take security and customer data protection very seriously. If you have any information related to such incidents, or were affected by such incidents, please call our 24-hour Call Centre at 2449666 immediately to report the matter.

Issue Date: 26th October 2017

Opening of Customer Care Centres

Issue Date: 12th October 2017

HSBC Transfer

For more information, visit here

Issue Date: 26th September 2017


Effective Monday, 20 March 2017, the withdrawal fees per transaction for SGD at the Brunei International Airport ATM are:

Amount Withdrawal Fees
SGD 50 to 100 BND 3
SGD 150 to 1000 BND 5
> SGD 1000 BND 10

For more information, please contact our Baiduri Bank Customer Helpline on 244 9666 which operates 24 hours daily.

Issue Date: 20th March 2017


Customers with protected deposit products are protected by the Brunei Darussalam Deposit Protected Corporation, for up to BND50,000 in aggregate per depositor per member institution.

For further information, please visit and


Please be advised that we are currently conducting system upgrades to our Internet Banking. Due to this, I-Banking will not be compatible with Internet Explorer browser version 7 or older.

If you are still using an older version of Internet Explorer, please upgrade your browser to avoid interruptions to your online banking. Visit to upgrade your browser.

Other browsers should not be affected.

Call E-Banking Centre at 242 5644 during office hours if you have any enquiries about I-Banking at Baiduri Bank.

Click Here on more infomation about Microsoft support

Baiduri Bank © 2020 All rights reserved.